Rated 4 out of 5 by Venturamom Posh Place
We stayed for an extended weekend in the summer time and loved your two bedroom room. We initially had a one bedroom but when we saw how small the living room area was we decided to upgrade. We were going to need to use the pull out soft for our two small children but it was just too small of a space. The two bedroom room was 4 x the size and worth the extra $100 per night. The only thing that was lacking from our stay was a knowledgable concierge - each one we encountered seem to know less than what we had known about Mammoth and it's activities. There is BIG need for better service in this area and I hope the hotel does something about it.
September 18, 2014
Rated 2 out of 5 by spg100 Disappointing stay at Mammoth Lakes
I am a platinum SPG member and was very disappointed with the hotel for a variety of reasons.
First, upon check-in, I was not given the SPG promise of a "best available room" even though the hotel had very low occupancy. I was told that this was an 'owner' hotel and that they did not honor all SPG programs...needless to say, very disappointing. I was specifically told during the reservation process and when I called to confirm that I would receive the 'best available room'.
Second, the hot-tubs were closed for the weekend. Again, disappointing after a long day of driving and snowboarding.
Third, the thermostat in the room would not adjust properly and we couldn't get the room temp to drop, which made for uncomfortable sleeping.
November 16, 2011
Rated 3 out of 5 by cancandebra Westin Kennels and Hotel should be their business name
They checked us into a room that allows pets but failed to mention that is was a pet room. By the time we were completely unpacked and settled in, my allergies were in full force. How do they not mention this at check-in? I have stayed at smoking hotels and they would never check you into a smoking room without your permission. A smoking room may be a nuisiance but a pet dander filled room creates illness! The front desks response was that they were 100% full and they had no other rooms. My husband told them we would have to find another hotel. They offered another room, of course it was smaller. More inconvenience! No apologies, no concern. Stay UNwell should be their motto.
February 19, 2012
Rated 4 out of 5 by Platinum4u Disappointed in SPG Platinum Recognition
Just got back from a 2 night stay. At check-in, asked if upgrade was available. I was advised that upgrades only available for a $100 fee per night. I was shocked (and offended) as 1st time a Westin has tried to charge me for an upgrade - I've been platinum for 12 years and am now lifetime platinum. Seems some of the rooms are privately owned/revenue shared. Still should not matter if they are licensed by Westin - either you provide SPG benefits or you don't get the starwood license. Apart from the bad taste left from the front desk, the rest of the stay was ok. Restaurant was good - had both dinner and breakfast. Room was decent and clean. Not much of a lobby and very small and dark gym.
April 8, 2013
Rated 3 out of 5 by george17 Alert!
This is an over-rated hotel operating under the Starwood name with Mgmt staff displaying arrogance towards SPG members. Pricing is outrageous, points redemption is 50% higher than deserving compared with the outer outstanding Starwood properties. Don't waste your money at this hotel.
December 30, 2011
Rated 4 out of 5 by Coll101 Room for improvement
We've stayed at this hotel multiple times as it's the best location in Mammoth. The hotel is generally good but the report card should read could do better. There are 2 areas for improvement. All of the carpets need to be vacuumed properly. I'm pretty certain none of them were vacuumed throughout our 5 day stay as there was lots of small pieces of debris in pretty much the same places every day. Certainly more than you typically see in a hotel. Secondly the checkout process was a shambles. The bill was messed up and it felt like the receptionist was trying to convince herself how to fix it. Incompetent really doesn't describe it adequately. Needless to say we left the hotel without finalizing the bill and relying on the hotel to credit our accounts after we left. On the positive side the credits were processed by the time we got home.
September 1, 2014
Rated 1 out of 5 by PEN15 Someone put a fake gold tooth on this cavity
The people working here were very polite and nice. Beyond that there isn’t any reason to stay here.
I do not recommend this hotel to anyone for any reason. I am a PLATINUM Starwood member, therefore as all of the prior PLATINUM members before me stated, this hotel is NOT a real Westin or Starwood property. They are taking our points and cash, but NOT providing the service.
This hotel is totally empty and ghost town, literally no one anywhere, we had the pool and hot tub to ourselves, we also went out to dinner and were the only ones dining. But when I asked for my PLATINUM upgrade I was told there was no upgrade but I could get a discount to buy the next size of room which is a ONE BEDROOM. This is so funny, I told the guy I am PLATINUM and I regularly get much more than my needs, but on this trip when I have my family with me and I could really use the larger suite they declined my request. I then had to pay for a ONE BEDROOM, I actually paid for an upgrade and the hotel is EMPTY and they should have just given me the upgrade, and I am PLATINUM.
I will never come back here and I will tell everyone I know.
May 5, 2012
Rated 4 out of 5 by carter214 Beautiful rooms but lacks SPG benefits
The room and the location was great but because this location is a vacation ownership they don't adhere to the SPG rules...which I can't stand. If you are a gold member you will be lucky to get a 1pm checkout, not the standard 4pm...which is a big deal when you are trying to ski on your last day there.
December 26, 2011