Rated 4 out of 5 by Platinum4u Disappointed in SPG Platinum Recognition
Just got back from a 2 night stay. At check-in, asked if upgrade was available. I was advised that upgrades only available for a $100 fee per night. I was shocked (and offended) as 1st time a Westin has tried to charge me for an upgrade - I've been platinum for 12 years and am now lifetime platinum. Seems some of the rooms are privately owned/revenue shared. Still should not matter if they are licensed by Westin - either you provide SPG benefits or you don't get the starwood license. Apart from the bad taste left from the front desk, the rest of the stay was ok. Restaurant was good - had both dinner and breakfast. Room was decent and clean. Not much of a lobby and very small and dark gym.
April 8, 2013
Rated 2 out of 5 by Steven07 Great Location, Terrible Service
First - If you are coming here for skiing, the location is excellent and you can rent anything you need at the hotel. You are next to village and slopes.
However - the hotel is not accommodating at all. We had to wait an extra 2 hours to check into room. I chose to valet my car the first day, and when I needed my car it took 45 minutes - the staff could not find my car then forgot that I was there. 90% of the time there was no one at the front and concierge desks. There are only 2 elevators that always take a long time. The restaurant, though tasty, has terrible service despite not being busy. Even though I am Platinum, I was not given late checkout.
Bottom line, If you are staying here only for skiing and have low expectations, this place might work for you. For me, Mammoth is the only city I will travel to and not choose Westin first.
April 3, 2013
Rated 2 out of 5 by spg100 Disappointing stay at Mammoth Lakes
I am a platinum SPG member and was very disappointed with the hotel for a variety of reasons.
First, upon check-in, I was not given the SPG promise of a "best available room" even though the hotel had very low occupancy. I was told that this was an 'owner' hotel and that they did not honor all SPG programs...needless to say, very disappointing. I was specifically told during the reservation process and when I called to confirm that I would receive the 'best available room'.
Second, the hot-tubs were closed for the weekend. Again, disappointing after a long day of driving and snowboarding.
Third, the thermostat in the room would not adjust properly and we couldn't get the room temp to drop, which made for uncomfortable sleeping.
November 16, 2011
Rated 2 out of 5 by senecarose Not up to "Westin" standards
We are owners with Starwood- at several different properties, however have usually stayed at a condo when coming to Mammoth, but decided we wanted "hotel convenience/luxury"- so called to book during our Spring Break and was told that there was only a studio available- which was fine we thought. I asked if we could upgrade when we arrived and was told the facility had lot of check ins during that time, but I could ask when I got there. So THEY KNEW a lot of people were arriving, however when we got there-after a 6 hour drive, @ 4:30 there was ONE bell man, 2 carts, a broken elevator and were told that 11 people had luggage to deliver before us. We took a few bags ourselves to the room to change and go eat downstairs. At 5:00 we were told we couldn't be seated in the VERY EMPTY restaurant, because within an hour reservations were coming in. TOTALLY empty mind you- no big deal, ate in the bar. By 6:30 restaurant was still empty- not a big deal, just annoying to be denied, but we had the same menu. Our 5 year old daughter wanted to go into the kids club- our luggage was STILL not in our room, and at this point sitting in the hallway- I had to go s/w the mgr. and have it taken up- it was 2 1/2 hours-wow. So the kids club had a hobbling bell man watching over the room- going in and out from somewhere else, but primarily un-attended- he said the girls that usually run it weren't there and he was helping out- but limping, and didn't know where things were in the room.
DID NOT SEE A CONCIERGE AT THE DESK THE WHOLE TIME- and went down several times to ask for assistance and recommendations. Twice we came back from skiing- around 4:30 and our room was not cleaned- had to call downstairs when all we really wanted was to shower and go eat.
Delores, the mgr. sent up complimentary breakfast tickets- for 2 people, althought we were 3 (they did take care of that), but then when I s/w her about the issues- she said she would "see what she could do, and get back to me", and never did.
All in all the hotel experience was less than a $500.00 a night hotel should be, and we would have been just fine @ a condo. It was dissapointing. The staff was all pretty nice, but not worth the money for US, and disappointing as an owner.
April 10, 2013
Rated 1 out of 5 by SJA66 Never again
We have been visiting Mammoth Lakes regularly for the last 10 years and have stayed at a number of hotels in the town. I decided to try the Westin even though the prices are higher than other accommodation. Unfortunately upon arrival, I was told that my room was not ready and because I didn’t have a U.S. cell phone (we are UK residents), the hotel refused call me to tell me that the room was ready! My room finally became available over 2.5 hours after the official time!
The room that we booked (single bedroom suite) was comfortable but twice in 5 days I returned to room to find that it had not been cleaned and made up. The wifi /internet connectivity in the room was virtually nonexistent, as was the satellite TV reception which repeatedly froze.
The prices for food and beverage are extortionate and the menu was limited.
Worst of all though was the attitude of the front desk staff who were arrogant and obnoxious and who obviously cared little for their guests.
An example of this was when after deciding to extend my stay in Mammoth Lakes, I enquired about room rates only to be quoted $600 per night! When I questioned why this was higher than my original booking room rate and if this included lift passes, I was told that because my stay was only 2 days, they couldn’t offer a package?? I pointed out that I would be at the hotel for a total of 7 days but the Receptionist clearly did not care about securing repeat business for her employer.
I therefore enquired with another hotel in the area and was quoted $487 for two nights, including lift passes – a bargain compared to the Westin.
Early the next morning I checked out of the Westin and drove to the other establishment fully expecting, because of the time of day, that I would not be able to check in. How wrong I was – the front desk staff were hospitable and courteous, the exact opposite of the Westin. The room that I have reserved was not available so they upgraded me to a superior room and was allowed to check in at 7am - I was at the gondola at 8:30am!
If you want good quality, value for money and don’t want to be treated like second class citizens – avoid the Westin at Mammoth Lakes at all costs.
April 9, 2013
Rated 3 out of 5 by george17 Alert!
This is an over-rated hotel operating under the Starwood name with Mgmt staff displaying arrogance towards SPG members. Pricing is outrageous, points redemption is 50% higher than deserving compared with the outer outstanding Starwood properties. Don't waste your money at this hotel.
December 30, 2011
Rated 4 out of 5 by carter214 Beautiful rooms but lacks SPG benefits
The room and the location was great but because this location is a vacation ownership they don't adhere to the SPG rules...which I can't stand. If you are a gold member you will be lucky to get a 1pm checkout, not the standard 4pm...which is a big deal when you are trying to ski on your last day there.
December 26, 2011
Rated 3 out of 5 by cancandebra Westin Kennels and Hotel should be their business name
They checked us into a room that allows pets but failed to mention that is was a pet room. By the time we were completely unpacked and settled in, my allergies were in full force. How do they not mention this at check-in? I have stayed at smoking hotels and they would never check you into a smoking room without your permission. A smoking room may be a nuisiance but a pet dander filled room creates illness! The front desks response was that they were 100% full and they had no other rooms. My husband told them we would have to find another hotel. They offered another room, of course it was smaller. More inconvenience! No apologies, no concern. Stay UNwell should be their motto.
February 19, 2012