Rated 3 out of 5 by Pls314159 Hotel does not deal well with mistakes
The hotel has many very nice features. We enjoyed 4 nights there, but on the 5th day the maid took our personal pillows. This meant that night was very difficult, and the next day the staff didn't seem to able to work out what had happened and we were forced to check out a day early. This was on 7/11, and as of 7/26 they have not called us back nor have they resolved what they would do. This really impacts our sleep, but the staff seem non-responsive. We have spent a week there every year for years, but future years are in doubt.
July 26, 2014
Rated 4 out of 5 by Wolf11 Great place once you pass the front desk hurdle
The hotel is lovely; our suite had a separate bedroom, kitchen and balcony. Except for the couch, everything was pretty comfortable and well maintained.
It took 30 minutes to check in, because the Sunday late departures collided with the 3 pm arrivals. Housekeeping could not keep up with marketing promises. Also, we were contacted about room choice, selected pool/mtn view, and were given something else. Trace, our valet got us another room with the expected view.
July 26, 2014
Rated 5 out of 5 by Indonesiandgong Improvement idea
The bathroom vanities need more space on the counter top for personal items.
July 25, 2014
Rated 2 out of 5 by spg100 Disappointing stay at Mammoth Lakes
I am a platinum SPG member and was very disappointed with the hotel for a variety of reasons.
First, upon check-in, I was not given the SPG promise of a "best available room" even though the hotel had very low occupancy. I was told that this was an 'owner' hotel and that they did not honor all SPG programs...needless to say, very disappointing. I was specifically told during the reservation process and when I called to confirm that I would receive the 'best available room'.
Second, the hot-tubs were closed for the weekend. Again, disappointing after a long day of driving and snowboarding.
Third, the thermostat in the room would not adjust properly and we couldn't get the room temp to drop, which made for uncomfortable sleeping.
November 16, 2011
Rated 5 out of 5 by Conchita53 Very attentive personnel
Very satisfied with service.
July 24, 2014
Rated 3 out of 5 by cancandebra Westin Kennels and Hotel should be their business name
They checked us into a room that allows pets but failed to mention that is was a pet room. By the time we were completely unpacked and settled in, my allergies were in full force. How do they not mention this at check-in? I have stayed at smoking hotels and they would never check you into a smoking room without your permission. A smoking room may be a nuisiance but a pet dander filled room creates illness! The front desks response was that they were 100% full and they had no other rooms. My husband told them we would have to find another hotel. They offered another room, of course it was smaller. More inconvenience! No apologies, no concern. Stay UNwell should be their motto.
February 19, 2012
Rated 5 out of 5 by QZT24 Great place
Had a nice stay with our kids . Rooms are quite spacious and nice. Window seat, fireplace, sitting area. Valets were fantastic. Knowledgeable, offering great advice. Concierge and check-in staff were OK. Could have been warmer. Great location next to the village with access to all it has to offer.
July 21, 2014
Rated 5 out of 5 by desert21 Beautiful hotel, excellent location
The hotel was beautiful and very centrally located. The rooms were comfortable and remarkably quiet given all of the fun events taking place in the hotel and nearby vicinity.
July 21, 2014