Rated 4 out of 5 by KLPT Beautiful Solid Hotel
Beautiful solid hotel. Staff was great. We were there in the off season between summer and winter. Restaurant was not open for lunch as advertised but we understood. It was very slow. We had our dogs with us and they brought us plush dog beds. No charge for dogs-unless they mess up.
Look forward to returning in the winter!
November 7, 2015
Rated 4 out of 5 by Brian04 Nice place - but beware the shuttle
We have stayed at this hotel for the last 4 years and keep coming back. My son and I like to hike in the area and in Yosemite and use this place as a relatively close and very comfortable respite from our time out of doors. The only drawback relative to Yosemite is the road down Tioga pass – Yikes.
On our last trip (4 nights) we decided to break tradition by going to the Chart House instead of the village across the street. The hotel offers a shuttle service both ways to places not on the grounds. The shuttle to the restaurant was simple and fast. When it was time to return I called the number on the card they gave me and was asked my name, where we were and for a cell number. With the exception of the guy on the phone (heavy accent) not being able to decipher the name “Chart House” till the third try all was well – so far. 15 minutes into the 5 minute wait- nothing. At this point we are waiting outside freezing out butts of so we can see when the shuttle arrives. So I call again – same guy tells me the shuttle is on the way. 28 minutes into our wait I call again and ask to speak to anyone else. Another guy answers in a couple of minutes, and says he will come personally. 5 minutes later he does. Very apologetic and offers to comp us the $25 resort fee for our inconvenience.
Bottom line I like the place and will continue to stay there but until I know something has been done to retrain the front desk staff to try honesty with the guests I won’t be taking the shuttle anywhere I cannot walk back from.
September 8, 2015
Rated 2 out of 5 by dmce Worst Starwood Service I've Experienced
As usual with Westins the room is fantastic and I love the beds. I checked in about 3 hours ago and the service experience at this Starwood property has been as bad as I've experienced at this level of property. I've travelled extensively and never been compelled to write a negative review.
After a long drive and not much sleep last night I checked in early at 1:30. I inquired about in room massage services as the hotel doesn't have its own spa. The front desk person said she could investigate but never followed up. I went up to my room and saw that there were laundry facilities. I phoned down to the front desk and was told that they should be able to get my laundry done by checkout time tomorrow and that I should bring the bag of laundry down to the front desk next time I went by. I thought this was odd (that they wouldn't come get it) and went down to my car got the laundry sorted it, put it in the bag and delivered it to the front desk. The front desk person told me that it couldn't be done and that it took 2 to 3 days for laundry. (Even though the laundry form shows same day service - if you get it in by 9am). A bit agitated i went up to my room to take a nap before going out tonight. 20 minutes into the nap - a pump that seemed to be going off in the corner of my room woke me up. I phoned down again and was told that they would send someone up. Half an hour later no one has arrived.
My previous experience with Starwood properties has been great. I would stay away from this one as they seem to have a staff training problem.
August 17, 2015
Rated 5 out of 5 by SDfamily Consistently Excellent
With over 25 nights at this property here are some observations. Staff is very friendly and helpful but can be overwhelmed when hotel is full due to hotel design. For example, the restaurant has amazing breakfast but only one narrow entry and limited tables. There are only 2 elevators and they will be full during rush hour. Be patient. Despite an awesome group of valets working incredibly hard the driveway roundabout will be crowded during check-in/out. The staff does a great job making up for these design flaws but sometimes things take longer so be patient and plan ahead. Rooms are nice and as described in photos. Studio can work for 2 adults and 2 kids but is tight. 1-bedroom is fine but the 2-bedroom is worth the extra money for longer trips, especially if you want a real kitchen and bigger table. Dog friendly hotel so you might share an elevator with a dog or have a little dog hair in the carpet. Village and gondola just down the stairs (lots of them) as is the bike shuttle for town and Mammoth. Did I mention staff have loads of local knowledge? All very helpful and friendly. Pool is heated year-round and clean. Compared to stays this year in Tahoe, Breck, Park City, Crested Butte, and Beaver Creek I'd say pricing is reasonable for what you get.
July 26, 2015
Rated 5 out of 5 by bicardibutterfly Great Hotel!
My fiance and I were looking for a pet friendly hotel to accommodate our dog. The Westin Monarch were super pet friendly and welcoming!! Love the service and relaxing environment. It was a nice change to see other hotel guests walking around with their pets freely. We just made this hotel our go-to whenever we vacation in Mammoth.
July 9, 2015
Rated 4 out of 5 by dj86 lots of activities/adventures nearby
Great place to stay to explore: Mammoth Gondola to 11,000', Devils Postpiles, Mono Lake, June lake, Bristlecone pines, et.al. Biker Heaven.
Enjoyed everything except the acceptance of barking dogs in the lobby, rooms and hallways, I'm allergic to dogs, so would not return to this overly pet friendly, otherwise pleasant lodge.
Food is OK-- not equal to the accommodations. Room service came with multiple shortages.
July 4, 2015
Rated 1 out of 5 by Coconuts Overall rating
Service - valet and restaurant - unresponsive
Restaurant food bad. Misrepresented the description of dishes - sushi rolls- very little fish. Not "heirloom tomatoes" but mealy Roma's. Duck "confit" tasted like slow cooked duck with NO seasonings. Squash was close to raw.
A/C in room was poorly calibrated. Temperature in room ranged by 10 degrees. Something wrong with thermostat.
June 29, 2015
Rated 5 out of 5 by LIUYON Amazing time
When I booked this hotel, I was skeptical because there were some very bad reviews. But thank God what we found was the opposite. The service began 3 weeks prior our arrival. Cammon and Cog arranged our ski rentals, equipment and classes, took care of our dinning reservations and met our requirement for adjoining rooms and early check in. When we checked in they make us feel expected, we were welcomed at the airport and then our check in was very smooth. Cammon gave us a warmth welcome. They sent us wine and cheese and milk and chocolates. The property is well mantained, very nice decor and very cozy when you come back from skiing. The hotel is very firendly and relaxed, and for first time skiers is hassle free. Mammoth is a wonderful place,mhas great food and a family atmosphere. Peace and joy is what you will find coming to the Westin Monache.
April 14, 2015