Rated 5 out of 5 by RockerSW Best time ever
I loved staying at the Westin and will do so ever chance I get. After a long day of activities, the rooms have that fantastic relaxing scent, the beds are so comfortable; staff is welcoming and the facility is safe and secure. Proximity to attractions - fabulous. We really got to enjoy the downtown area. Our breakfast server was especially attentive. Will we return?
April 15, 2014
Rated 3 out of 5 by Dave901 Very poor customer service
I arranged for a late ( 3 PM) checkout. This was confirmed in the email I received from your property. Upon check in we were informed our checkout time was noon. After speaking to a very rude employee who all but called me a liar. I asked for a mgr who after a long conversation finally agreed I was correct. It was strange that they had no record even though I had the confirmation number and I had to email your email to finally resolve this matter.
April 14, 2014
Rated 4 out of 5 by glenn5 Fantastic Location, great staff
The staff was wonderful. Any issue was addressed immediately. My only complaint was the fact that WiFi was not offered free in all rooms - everyone does that now!! We need that in today's world
April 15, 2014
Rated 5 out of 5 by Reg332 Conference Delegate
The atmosphere was excellent. The food was simply awesome. An excitable place to stay.
April 12, 2014
Rated 1 out of 5 by DedicatedSPGer Does not meet the Westin standard
I stay four to five nights a week in an SPG property. The Westin Memphis Beale Street was probably my worst experience yet. Despite the fact that we were repeatedly told our room would be ready very soon, we waited three hours for the room to become available. We then had a problem with charges that we were told would be complimentary because of our trouble (breafkast, internet and parking). I normally I love SPG and Westin, but I was really disappointed by this experience.
March 23, 2014
Rated 5 out of 5 by Rebecca67 Fabulous staff and perks
The staff here was incredible. They were extremely friendly and helpful. And the "loaner" Gibson guitars by the front desk were an awesome perk. The only thing missing were drink machines so I could get a Diet Coke for less than $4 from the mini bar after I got back to the room. The restaurant's breakfast was also incredibly good.
April 8, 2014
Rated 4 out of 5 by MikeJ73 In the heart of Memphis
Location is perfectly situated in the heart of Memphis. We were around the corner from Beale Street and across the street from the Fedex Forum. Overall the hotel is nice, but not the nicest Westin we've stayed in. The room was a little small, and the Heat/AC was not working great in our room. But the maintenance people came to check on it. The Bleu Restaurant was nice, and we ate breakfast there which was very good. The staff was polite and helpful. I would recommend if you visit Mpemhis put The Westin Memphis on your list of hotels.
April 3, 2014
Rated 2 out of 5 by RoJoBo One debacle after another
First let me say Elliott the valet guy and the maintenance guy that helped us were as nice as could be.
Only one valet guy working during the NCAA Regional Final, had to wait.
Only one front desk employee, had to wait.
Three different sets of keys didn't work, the maintenance guy reprogram the locks.
over a half hour from pull up to move in.
Water temp valve in the shower didn't work, only scorching hot water came out on any setting.
Then I was charged a "REVENUE FEE" of $63.00 which was never quoted on my original confirmation.
April 1, 2014