Rated 5 out of 5 by 143Doubles Great Location and beautiful hotel
Rooms are quite large and so nice to have a separate tub and glass shower! Housekeeping will clean your room no matter what time you leave, which is nice. (we are late sleepers).
Added feature - Starbucks is right next door just a few steps outside.
January 3, 2013
Rated 5 out of 5 by TGRPWZ Best location for Beale Street
We will be back next year!!! Very friendly staff. Our room was spacious and loved, lived the big bathroom. Very clean! We enjoyed the restaurant "Bleu" and the Lounge.
We will recommend you to our group for next year : )
Thanks for the hospitality!
February 4, 2013
Rated 3 out of 5 by tps12 Don't drink at the bar!!
Hotel is great but the bartender ripped me off. $56.00 FOR 2 DRINKS?? Kettle 1 & Jack Daniels. I've never had a more expensive drink anywhere! I don't care if they were doubles...they looked like singles. I'm not happy with that!
May 29, 2013
Rated 2 out of 5 by Smith27 Travelers beware
We were very dissatisfied with our stay in the Westin. We were supposed to check in at 4 pm and when we arrived we were told the hotel was running behind and they could take our bags and call us when the room was ready. After an hour and a half of waiting we still have not heard anything. I went back up to the desk and they said there were 4 people ahead of us. We had planned on changing and then going to eat before the Grizzlies game. That didn’t happen. We went somewhere close by to eat then to the game. The game ended and we still did not receive a call. This was around 9-10 pm. We went back up to the desk and they finally gave us a room. We go up to our room and it’s a one bed room suite with a random rolling single bed in the middle of the den area. We had booked a two bedroom queen since there was 4 of us staying; therefore, one of us had to sleep on a pull out coach. We were not informed of this and no apologies were given. I have never been so dissatisfied with a hotel experience. I would not advise going to the Westin during a busy weekend.
April 15, 2013
Rated 4 out of 5 by Scout5 Nice hotel, good location
Had troubles with only one operational elevator. Not good for a hotel this size. Long waits and people crammed in as a result.
Rooms were great. Bathroom excellent with separate shower and tub.
July 15, 2013
Rated 3 out of 5 by Peep Good but not exceptional
On the whole the visit was fine, but lack of attention to detail was annoying, silly things like the lack of bathroom products, no shower gel or shampoo.
Bar opening hours were limited.
However when open found Bar staff fun and engaging
February 3, 2013
Rated 4 out of 5 by TG62 Memphis Weekend
Hotel was very clean, in an excellent location and the staff was courteous. Management was very helpful and went above and beyond to resolve an issue we had.
July 27, 2013
Rated 4 out of 5 by Ksmith1507 Great location with little else
My experience was overall good, but when I get follow up emails about my stay, hoping I was nourished and rejeuvenated from my stay....I had to respond with review.
The bedding, pillows and shower/bath get highest rating. Just awesome.
The carpet needed stretching and was shocking to look at, even the ceiling and wallpaper was less than perfect for what we were paying.
As to nourished - are you kidding me? The restaurant served a breakfast to my husband and I that I would NOT serve to enemies! Our English muffins were tough and had not been even barely toasted. I asked for over medium eggs, I got hard fried with fringe. Had to ask for butter and jelly and that was lame once received. Husband couldn't even eat his, but I tried. Moving on to room service- ordered fresh strawberry shortcake. What I got was a trifle with straw-, rasp- and blue berry compote mixed with chunks of dried cake and whipped cream. Big disappointment when expecting fresh berries. And the breakfast with coffee, $42 not including tip. We paid. We did not complain at the time so as not to ruin our day. But something must be said so that management knows.
July 20, 2013
Rated 5 out of 5 by EL747 Great place to stay
I loved this hotel. Great rooms...very comfortable beds, clean, nice bathrooms, plenty of room. The staff was helpful and polite. Perfect location to everything anyone would want to do.
June 16, 2013
Rated 3 out of 5 by LO17 Disappointed
Carpet is worn.
Furniture is worn.
Received no maid service.
No towels in lobby restroom.
No bartender at lobby bar for 10 minutes.
Took 20 minutes to have car brought to us from Valet service
May 20, 2013
Rated 1 out of 5 by kentk42062 Unacceptable
Checked in at 1:30 pm. Along with several dozen others, did not get a room until 6 pm. No communication from the staff and no offers for any compensation whatsoever. Will never stay at a Westin again.
March 25, 2013
Rated 3 out of 5 by Campos64 Castille
Our group had three rooms and none of them every got comfortably cool. The staff overcharged us for parking and a water that was never touched. There was an ice machine but no coke machine on our floor.
June 21, 2012
Rated 5 out of 5 by wannfamily00 This hotel is one of the best downtown.
We live in town but our choice of hotels when we do decide to stay downtown Memphis is Westin. Would recommend this to anyone. The beds are heavenly divine and the rooms have all the modern features.
February 22, 2013
Rated 5 out of 5 by MemphisMitch Weekend Get Away
We had a nice corner room on the 8th floor overlooking Beal Street and the FedEx forum. The room was comfortable and the service was great. Lots of fun things to do on Beal street.Cant wait to go back
January 7, 2013
Rated 5 out of 5 by Bmack0423 Excellent Hotel
Room was very clean and met all expectations of a great hotel! Location was great! Could not have asked for anything else!
July 29, 2013
Rated 5 out of 5 by bscott Great Staff, Great Hotel
Spent the weekend at this hotel and the staff was friendly and very accommodating of our needs. The room was above expectations. The hotel location is perfect for exploring downtown Memphis.
April 7, 2013
Rated 2 out of 5 by BWIBlues Lacking
I always felt Wetstin's were top tier hotels but when you pay for steak and get hamburger it's very disappointing. No hand towels or wash cloths in the room. Look like it needed to be vacuumed .
August 18, 2012
Rated 4 out of 5 by Ron10 Staff
Front desk friendly. Checked in and went to room only to see my toilet was backed up. Called downstairs and within 5 minutes, they came up and fixed it. Staff at restaurant was very friendly.
January 28, 2013
Rated 2 out of 5 by jabarnett worst starwood property i have ever stayed in
room was poorly maintained. bathroom was in poor shape,broken shower,broken toilet seat and mold. shady staff member knocking on the door thinking it was vacant. overall very poor experience.
December 27, 2011
Rated 5 out of 5 by Losanno Great Location; Great Platinum Recognition
We had a gre stay at this hotel. We received a nice upgrade to a suite and the location cannot be more convenient. The front desk staff and valets were welcoming and attentive. Great hotel.
April 11, 2012
Rated 4 out of 5 by CDNY1 Great location, Great staff
The only negative was that one of the two elevators was out of service. This is still my first choice when in Memphis for work.
July 18, 2013
Rated 4 out of 5 by tubadogg04 Great Stay
The Westin has very spacious rooms I was excited about the Heavenly Bed. It meet my expectations!!. At check-in the young lady was very polite, but she never offered me a better view.
February 17, 2013
Rated 3 out of 5 by bullit The staff were friendly and helpful.
We asked the staff for information and directions regarding points of interest. Their response was excellent. Our expectations were met within the Starwood standard. Had a great time.
October 23, 2012
Rated 4 out of 5 by Professor1908 A Hotel Gem in Memphis
This has become my go-to hotel every time I go back home for a visit!
August 11, 2013
Rated 5 out of 5 by DRZrider61 Great Weekend Getaway
Decided to stay downtown for a Saturday night event. Had dinner at Blue Friday and it was great. Staff was exceptional. Room was wonderful and staff was very friendly and helpful.
August 29, 2012
Rated 5 out of 5 by LainieRN The Perfect Location, Just Off Beale...and a Guitar!!!
This trip to Memphis was to celebrate my sweetie's 50th Birthday. He is a guitarist and songwriter who loves the blues. The fact that he could choose a Gibson to play in our room was so wonderful for him!!! And being right across the street from the Gibson Factory and the Rock n Soul Museum was awesome, too!! Just an FYI -- the parking is pricey as it is at most hotels. We parked in the Gibson lot for 5 bucks per day and it was a short one block walk to the hotel. We took advantage of the special Birth Year Rate which made it very affordable, and from the first steps inside the lobby I could tell we made the right choice. All of the staff at the Westin on Beale were terrific. We arrived very early and they had our room ready. Amanda at the front desk is just fabulous. She is so personable and made us feel so welcome. She gave us a recommendation for a place to go have breakfast and was just such a pleasure to see as we came and went during our stay. Amanda is a gem!!!! Give her a raise!!!
Our room was wonderful, too. The bed was so comfortable and the bathroom was terrific with a separate tub and shower. Tons of room. Also, it was so great to have a Starbuck's on the back corner of the building!!!! We will definitely be staying at the Westin on Beale the next time we come to Memphis.
August 27, 2013
Rated 1 out of 5 by VandyFan Disappointing and Unmet Expectations
Although the hotel is aesthetically pleasing from the outside and has an inviting entrance/lobby area, our expectations were not met. The stay started off poorly because of the staff’s seemingly complete lack of organization coupled with an inability to determine what rooms were available during the check-in process. (The reservations had been made at least a month in advance.) Other reasons for our disappointment resulted from the poor cleanliness of the room, improperly made beds (short-sheeted?!), no pool, no free wifi and a mini-bar/snack system designed to nickel and dime guests. It is amazing that at least one other reviewer had similar comments about the bed sheets not being made up properly. Due to these issues and since there are several other hotel choices in the Beale Street area, this hotel cannot be recommended. This hotel does not provide the soothing and relaxing experience that Westin hotels strive to provide.
Above/Met Expectations: Convenient location; courteous staff; large and spacious bathroom
Below Expectations: No pool; improperly made bed (short-sheeted?!); room cleanliness lacking
January 5, 2012
Rated 2 out of 5 by Justin31 Hotel Needs Some Improvement
The positives (I always like to start here) - Bleu Restaurant and Room Service. The staff at the restaurant and those that delivered room service were GREAT! Hospitable, friendly, etc. I actually had breakfast and lunch there both days and ordered room service both nights. The new BBQ chicken on the room service menu is a great add.
Areas of improvement:
- Check in process - this is my second stay at this Westin and both times there was nobody at the front desk checking people in. Also, why have the “Preferred” line if there isn’t anyone there to man it?
- The Room – I would prefer to be informed if I’m in an accessible room. I actually would prefer not to be in an accessible room, but understand if that is the only room left, but at least should be told before I go up to the room. Once I got up there, I was too tired to go through the motions of changing rooms.
- Starwood Amenities – typically there are a couple of complimentary bottles of water in the room when I stay at Westin’s. That wasn’t the case on this trip. Not sure if that is a Starwood amenity or just a nice gesture, but I’ve come to like it a lot.
April 9, 2013
Rated 2 out of 5 by VanejohnStillInRoom425 Hotel Focuses Too Much Penny Pinching On Small Stuff
I'm currently staying at this hotel & I'm highly disappointed in many areas. Cost per night doesn't equate 2 what's offered. Room has refrigerator fully stocked w/items 4 purchase & NO room 4 guest items. Items are stacked on weights & if you even lift an item, it's automaticaly charged 2 ur room regardless if you put it back in its place. The room has 2 bottles of Nestles water, but guests only entitled to drink 1w/o charge. We had a cot delivered 2 room. The employee requested a tip. When my hubby said he didn't have enough cash on him, that he'd leave it at the front desk, said employee asked him how much did he have on him. The rooms are small w/ barely enough room 4 the cot. We've had 2 constantly ask for toilet paper in the room. The front desk are unfamiliar w/outside surroundings when we've asked about places to eat, tours of area, etc. The cleaning people need 2 take lessons on making beds. My 13 year old makes a neater bed. It takes forever 4 them 2 clean the room. The last t2 days we've spent hours out of the room & both dayss we returned & they still haven't cleaned the room and it's after 3 p.m.
July 28, 2012
Rated 5 out of 5 by AUTigrr Downtown Gem
Great place to stay right in the middle of everything downtown Memphis. Great staff and a great property that will stay at the top of my list for overnight stays in Memphis!
February 14, 2013