Rated 4 out of 5 by JoeKR Beautiful Room
Fantastic service, excellent city location, and great, comfortable rooms. It was a pleasure to stay here.
May 27, 2012
Rated 5 out of 5 by Art71 Late arrival
Very accommodating. We were late arrival due to airline issues.
June 25, 2013
Rated 5 out of 5 by Marsh This hotel food and beverage
Experienced the new menu in the restaurant which was excellent both for dinner and breakfast
April 11, 2013
Rated 2 out of 5 by none2012 This hotel was acceptable
The room accomodatiuons were below par. electrical sockets were damaged and the room wasnt clean
November 26, 2012
Rated 5 out of 5 by Glenn Great location
Top notch hotel with great service and only hotel IN the Beale Street Entertainment District
March 2, 2013
Rated 4 out of 5 by panchohio Great Hotel, extras very expensive
Charge for WiFi, Charge for Parking, Parking not convenient, Don't Touch Amenities in Room
February 19, 2013
Rated 5 out of 5 by FromMemphis Exceptional Staff
Check-in was quick and efficient. Answered all my questions. Staff was very professional.
December 8, 2011
Rated 5 out of 5 by sahimber The Westin
Excellent hotel and staff. Great location. Internet should be free for SPG members.
February 12, 2013
Rated 3 out of 5 by renee73 Lacking amenities
There was no concierge service. The bar did not open until 5:30 on the weekends.
March 5, 2013
Rated 5 out of 5 by Ellie56 Features and service
Unparalleled and distinguished by the people than operate the facility.
January 19, 2013
Rated 5 out of 5 by leefus48 leefus48
Great bed to sleep in and right at Beale St with an excellent resturant.
April 2, 2013
Rated 5 out of 5 by MemphisTraveler Great location!
This hotel is within walking distance of everything. Staff is ver friendly.
December 22, 2012
Rated 5 out of 5 Great hotel to stay at in Memphis
I've stay at this hoteltwo times now. Both stays we're excellent.
July 9, 2012
Rated 5 out of 5 by Kelvis Great location - Very nice & clean.
Perfect location - spacious, clean rooms & very helpful staff.
August 6, 2012
Rated 5 out of 5 by Mare This hotel has great features
Quiet & comfortable rooms
March 16, 2013
Rated 5 out of 5 by BrianF Great staff and location
Staff was extremely helpful and friendly.
I'll be back
March 28, 2013
Rated 5 out of 5 by Onionhead3 Beautiful modern hotel. Very friendly staff
Beautiful modern hotel with friendly and attentive staff
February 25, 2013
Rated 2 out of 5 by aloha NOT as Important
When we arrived, the Valet gentleman marshaled us so far forward that we were no longer under the awning (it was raining). He said he did this to make room for others. We had driven 8 hours so I had some sorting to do in the car, once I was done there was still no one to help with the luggage. I grabbed a cart and began loading my stuff on to it. The Valet told us we could not use a cart since they had other guests arriving that have a contract with the hotel. I told him I did too, it is called a reservation. He then took the cart into the lobby and emptied it of my items. I ask him about this and he said "the other people are more important than you." I took the rest of my stuff into the lobby and checked in. I talked to the Manager (Chris?) and he said all the right things, apologized and all. He said he would take the Valet charge off my bill. That didn't happen, we were charged. I am sure I could have questioned it again and gotten it removed, but I was done discussing things. We figured out the "More Important" guests they had were the visiting team playing the Memphis Grizzlies that night.
The room was nice, it could have been cleaner but was not nasty. The toilet seat was not tight, it swiveled.
Bottom line: We will NEVER go back.
May 11, 2013
Rated 5 out of 5 by biosales Memphis Westin
Great fitness center, nice rooms and close to everything!
October 14, 2012
Rated 5 out of 5 by CBCElvispresley Westin Memphis
Great staff and Great features. Best hotel in Memphis.
February 16, 2013
Rated 2 out of 5 by joby front desk9
"This hotel don't have professor worker front desk
September 12, 2012
Rated 5 out of 5 by steve43 hotel staff
The staff and level of service were great.
March 25, 2013
Rated 5 out of 5 by Nese4522 The only one for me....
This is the only hotel I want to stay in!
March 25, 2013
Rated 5 out of 5 This hotel has great service
Very Nice and professional staff
April 22, 2013
Rated 5 out of 5 by Kath Teenage boys loved playing the Gibson!
What a great feature! Fabulous room!!
March 14, 2013
Rated 4 out of 5 by Paty64 Good hotel
Nice place and close to Beale street
March 6, 2013
Rated 5 out of 5 by Joe70 Beautiful hotel
This was a very great place to stay.
January 21, 2013
Rated 3 out of 5 by J91730 I had a few problems
Upon arrival we waited, parked in valet for 15 mins thinking someone would be right out. There was no one at the front valet at 315pm in the afternoon so I went to check in only to not be greeted and stood behind one other person while there was one gentleman at the desk ANOTHER tall gentlemean emerged 5 mins. later.
Finally, I told them I was waiting to valet so they called him. The valet was in the back so upon arrival to our car he offered to bring up our bags but we waited and needed to shower to prepare for our meeting and this didn't happen for 1.5 hours so we came back down to the lobby to get them ourselves because it appeared he had gotten too busy.
Upon showering I noticed blonde hair on the shower floor that was NOT MINE in two areas. I mentioned it to the front desk when I came back down (the first time - 1 hour after check in and spoke to a very tall Caucasian guy and the other gentleman at desk) to ask for the fridge we requested at check in.
Upon check out I mentioned all of this to the girl at the desk who informed me that I'd need to speak to the manager and gave me his card. She informed me that he would phone me. NO CALL YET so I'll be calling Mr. Norwood today.
While I LOVE this location I'm noticing a severe change and think I MAY NEED TO move our corporate team to another hotel.
June 4, 2013
Rated 4 out of 5 by Fritzi77 Great location and atmosphere, but charged for items not used or touched in room!
I had never stayed at a Westin and with this being my first I was very impressed unitl I reveiwed my bank statement. The lobby was nice and clean, staff was very friendly, elevators clean, and the room was very clean and comfortable. We had a GREAT view and were right around the corner from Beale. The location couldn't have been any better! I had read the reviews about the cost of the in room mini bar and was well aware to not even touch the items because they are weight sensored. I was charged for $80+ for items I had never touched let alone used. I've contacted the hotel (yesturday) and to my disappointment I was unable to speak with anyone to resolve this issue and have not heard back from a manager as of yet. I'm anticiapting the refund of these charges but am very disappointed that I was charged at all. They should know if no items had to be replaced by the staff then nothing was used. Also, I hung the card to not recieve housekeeping since we were styaing two nights and rec'd a voucher that I did not use, but would have rather had points added to my card. Other than the bogus charges this was a great place and I would come back again depending the outcome of reimbursment for the un-used items in the mini bar. I will write back and let the outcome of these charges be known.
March 27, 2012
Rated 1 out of 5 by Disappointed Noisy Room With Leftover Lingerie
Our room was next to service elevator and housekeeping closets. The staff started banging the door open with their carts first thing in the morning and kept talking and laughing loudly, joking with their fellow workers while only feet from our bed. Yes, there was a wall between us, but think about staying next to the loudest, most boisterous bunch of partiers... that was our morning after a long night on Beale Street for the International Blues Challenge. By 10:30 AM, I had enough and complained to management, as well as the rude housekeepers and maintenance men making the noise, asking to be moved to a quieter room (which they finally did after repeated calls and a visit to the front desk). Another great feature of Room #936 were the soiled panties left by the previous guest that housekeeping thoughtfully left for us in the closet. Finally, it took two days for the guest services manager to reach out to us to ask what he could do, and only then through an email at 3:20 in the morning of our check-out! I replied yesterday, but didn't hear back today, so I guess he is busy taking care of training the staff to be quiet when next to guest rooms. This hotel is not up to Westin standards. Please train your staff to respect their guests and not be so loud and boisterous when next to their rooms, especially Room #936.
February 4, 2013