Rated 3 out of 5 by renee73 Lacking amenities
There was no concierge service. The bar did not open until 5:30 on the weekends.
March 5, 2013
Rated 5 out of 5 by smod 2nd time there, love the place
great spot. I tell everyone that if you are in Memphis, stay at the Westin.
June 21, 2013
Rated 5 out of 5 by MemphisTraveler Great location!
This hotel is within walking distance of everything. Staff is ver friendly.
December 22, 2012
Rated 5 out of 5 by leefus48 leefus48
Great bed to sleep in and right at Beale St with an excellent resturant.
April 2, 2013
Rated 5 out of 5 by DP23 Great & Trendy Hotel
Great and Trendy Hotel. Front Desk, Valet staff and AV staff are great.
July 5, 2013
Rated 4 out of 5 by Professor1908 A Hotel Gem in Memphis
This has become my go-to hotel every time I go back home for a visit!
August 11, 2013
Rated 5 out of 5 Great hotel to stay at in Memphis
I've stay at this hoteltwo times now. Both stays we're excellent.
July 9, 2012
Rated 5 out of 5 by Art71 Late arrival
Very accommodating. We were late arrival due to airline issues.
June 25, 2013
Rated 5 out of 5 by Kelvis Great location - Very nice & clean.
Perfect location - spacious, clean rooms & very helpful staff.
August 6, 2012
Rated 5 out of 5 by biosales Memphis Westin
Great fitness center, nice rooms and close to everything!
October 14, 2012
Rated 5 out of 5 by Onionhead3 Beautiful modern hotel. Very friendly staff
Beautiful modern hotel with friendly and attentive staff
February 25, 2013
Rated 5 out of 5 by Mare This hotel has great features
Quiet & comfortable rooms
March 16, 2013
Rated 3 out of 5 by ayla room service
don't expect room service to be interested, or prompt.
August 8, 2013
Rated 5 out of 5 by BrianF Great staff and location
Staff was extremely helpful and friendly.
I'll be back
March 28, 2013
Rated 5 out of 5 by CBCElvispresley Westin Memphis
Great staff and Great features. Best hotel in Memphis.
February 16, 2013
Rated 2 out of 5 by joby front desk9
"This hotel don't have professor worker front desk
September 12, 2012
Rated 5 out of 5 by steve43 hotel staff
The staff and level of service were great.
March 25, 2013
Rated 5 out of 5 by Nese4522 The only one for me....
This is the only hotel I want to stay in!
March 25, 2013
Rated 2 out of 5 by aloha NOT as Important
When we arrived, the Valet gentleman marshaled us so far forward that we were no longer under the awning (it was raining). He said he did this to make room for others. We had driven 8 hours so I had some sorting to do in the car, once I was done there was still no one to help with the luggage. I grabbed a cart and began loading my stuff on to it. The Valet told us we could not use a cart since they had other guests arriving that have a contract with the hotel. I told him I did too, it is called a reservation. He then took the cart into the lobby and emptied it of my items. I ask him about this and he said "the other people are more important than you." I took the rest of my stuff into the lobby and checked in. I talked to the Manager (Chris?) and he said all the right things, apologized and all. He said he would take the Valet charge off my bill. That didn't happen, we were charged. I am sure I could have questioned it again and gotten it removed, but I was done discussing things. We figured out the "More Important" guests they had were the visiting team playing the Memphis Grizzlies that night.
The room was nice, it could have been cleaner but was not nasty. The toilet seat was not tight, it swiveled.
Bottom line: We will NEVER go back.
May 11, 2013
Rated 5 out of 5 by Kath Teenage boys loved playing the Gibson!
What a great feature! Fabulous room!!
March 14, 2013
Rated 4 out of 5 by Paty64 Good hotel
Nice place and close to Beale street
March 6, 2013
Rated 5 out of 5 by Joe70 Beautiful hotel
This was a very great place to stay.
January 21, 2013
Rated 5 out of 5 This hotel has great service
Very Nice and professional staff
April 22, 2013
Rated 4 out of 5 by Fritzi77 Great location and atmosphere, but charged for items not used or touched in room!
I had never stayed at a Westin and with this being my first I was very impressed unitl I reveiwed my bank statement. The lobby was nice and clean, staff was very friendly, elevators clean, and the room was very clean and comfortable. We had a GREAT view and were right around the corner from Beale. The location couldn't have been any better! I had read the reviews about the cost of the in room mini bar and was well aware to not even touch the items because they are weight sensored. I was charged for $80+ for items I had never touched let alone used. I've contacted the hotel (yesturday) and to my disappointment I was unable to speak with anyone to resolve this issue and have not heard back from a manager as of yet. I'm anticiapting the refund of these charges but am very disappointed that I was charged at all. They should know if no items had to be replaced by the staff then nothing was used. Also, I hung the card to not recieve housekeeping since we were styaing two nights and rec'd a voucher that I did not use, but would have rather had points added to my card. Other than the bogus charges this was a great place and I would come back again depending the outcome of reimbursment for the un-used items in the mini bar. I will write back and let the outcome of these charges be known.
March 27, 2012
Rated 5 out of 5 by LainieRN The Perfect Location, Just Off Beale...and a Guitar!!!
This trip to Memphis was to celebrate my sweetie's 50th Birthday. He is a guitarist and songwriter who loves the blues. The fact that he could choose a Gibson to play in our room was so wonderful for him!!! And being right across the street from the Gibson Factory and the Rock n Soul Museum was awesome, too!! Just an FYI -- the parking is pricey as it is at most hotels. We parked in the Gibson lot for 5 bucks per day and it was a short one block walk to the hotel. We took advantage of the special Birth Year Rate which made it very affordable, and from the first steps inside the lobby I could tell we made the right choice. All of the staff at the Westin on Beale were terrific. We arrived very early and they had our room ready. Amanda at the front desk is just fabulous. She is so personable and made us feel so welcome. She gave us a recommendation for a place to go have breakfast and was just such a pleasure to see as we came and went during our stay. Amanda is a gem!!!! Give her a raise!!!
Our room was wonderful, too. The bed was so comfortable and the bathroom was terrific with a separate tub and shower. Tons of room. Also, it was so great to have a Starbuck's on the back corner of the building!!!! We will definitely be staying at the Westin on Beale the next time we come to Memphis.
August 27, 2013
Rated 3 out of 5 by J91730 I had a few problems
Upon arrival we waited, parked in valet for 15 mins thinking someone would be right out. There was no one at the front valet at 315pm in the afternoon so I went to check in only to not be greeted and stood behind one other person while there was one gentleman at the desk ANOTHER tall gentlemean emerged 5 mins. later.
Finally, I told them I was waiting to valet so they called him. The valet was in the back so upon arrival to our car he offered to bring up our bags but we waited and needed to shower to prepare for our meeting and this didn't happen for 1.5 hours so we came back down to the lobby to get them ourselves because it appeared he had gotten too busy.
Upon showering I noticed blonde hair on the shower floor that was NOT MINE in two areas. I mentioned it to the front desk when I came back down (the first time - 1 hour after check in and spoke to a very tall Caucasian guy and the other gentleman at desk) to ask for the fridge we requested at check in.
Upon check out I mentioned all of this to the girl at the desk who informed me that I'd need to speak to the manager and gave me his card. She informed me that he would phone me. NO CALL YET so I'll be calling Mr. Norwood today.
While I LOVE this location I'm noticing a severe change and think I MAY NEED TO move our corporate team to another hotel.
June 4, 2013
Rated 1 out of 5 by Disappointed Noisy Room With Leftover Lingerie
Our room was next to service elevator and housekeeping closets. The staff started banging the door open with their carts first thing in the morning and kept talking and laughing loudly, joking with their fellow workers while only feet from our bed. Yes, there was a wall between us, but think about staying next to the loudest, most boisterous bunch of partiers... that was our morning after a long night on Beale Street for the International Blues Challenge. By 10:30 AM, I had enough and complained to management, as well as the rude housekeepers and maintenance men making the noise, asking to be moved to a quieter room (which they finally did after repeated calls and a visit to the front desk). Another great feature of Room #936 were the soiled panties left by the previous guest that housekeeping thoughtfully left for us in the closet. Finally, it took two days for the guest services manager to reach out to us to ask what he could do, and only then through an email at 3:20 in the morning of our check-out! I replied yesterday, but didn't hear back today, so I guess he is busy taking care of training the staff to be quiet when next to guest rooms. This hotel is not up to Westin standards. Please train your staff to respect their guests and not be so loud and boisterous when next to their rooms, especially Room #936.
February 4, 2013
Rated 3 out of 5 by TKing Good hotel, awful restaurant
Upon arrival to hotel the Valet was slow and nearly 30 dollars after tax! Check in was easy and moderately quick. Room was great and very comfortable. On the morning of check out my wife and I attempted to eat on the onsite resturant "Bleu" for lunch, with only 3 other tables being occupied when we arrived. An appetizer of Mac and cheese was ordered to which we reaffired we want BEFORE our food. I ordered a turkey melt and my wife ordered one of their specialty salads. After 30 minutes the mac and cheese was brought with my wife's salad, with no site or mention of my turkey melt.
My wife's salad was something you would expect from a fast food resturant, with only lettice, a few tomatto's and a couple of croutons, but missing everything that was supposed to make it a "specialty". We voiced our dis-pleasure with the salad after our waitress made it back around after 5 minutes (again with no mention or site of the turkey melt). We asked to pay our bar bill and leave.
Valet took over 15 minutes to retrieve our car on check out, again this area wasn't busy.
Poor service, long wait times and no effort to help the situation will leave us not only avoiding this restaurant in the future, but with it being the only place to eat at the hotel while trying to make a quick exit likley means will be staying elseware in the future.
November 29, 2013
Rated 2 out of 5 Westin Customer Service: Unacceptable
I have traveled and stayed at Westin Resorts regularly, having wonderful experiences with raving reviews of rooms, accommodations and customer service. Unfortunately for this particular hotel, it's staff/management team simply do not measure up. I had a room reserved for over a month at the Westin Memphis Beale Street. Upon my arrival at 4:30pm, when check-in begins at 3pm, the front desk attendant informs us that a large group had a late check out, and our room was not yet ready, assuring that the room would be ready soon. So I waited in the lobby with 20+ other guests with the same issue. After 2 hours of waiting, complaints, being ignored by management and getting shooed from the front desk, our room became available. Not to mention I was supposed to be at an NBA game at 7pm, and I didn't get into my room until 6:30pm, 3 HOURS after check-in. This was UNACCEPTABLE customer service. And to add to the unfavorable situation, I have been trying to contact management for OVER 2 weeks to work out some sort of compensation for this discrepancy. I have called the desk, multiple managers and left numerous messages.
So in conclusion, the hotel itself is beautiful with lovely accommodations, but the staff were simply unwilling to address our issue and are evading any compensation. I would love to talk to someone that can address this issue, if anyone monitors these reviews.
February 11, 2014
Rated 1 out of 5 by rsjones7 Unsatisfactory Experience - Pompous Manager
I have stayed at this hotel several times with a business group and learned the hard way that you don't want a room on the Beale Street side of the property. When booking this reservation we specifically requested a room not on the Beale side. When I checked in (after waiting 10 minutes because they only had one clerk working) I was told the room was not on the Beale side. When I arrived at the room it of course was on the Beale side. My request to move was not accommodated as they said they were fully booked. I went to check out since they couldn't accommodate my request and I was told, only after asking, that I would nevertheless be charged for my room. The manager was arrogant and seemed to not care that he had a guest very unhappy and ready to walk out of his hotel. Particularly when you are spending $400 for a room I think you ought to get better service. The solution offered was earplugs and a "white noise" machine which turned out to be a box fan. Nothing else was offered, like a break on the rate, a voucher for a drink or anything. Additionally the valet service is ultra-slow and the coffee service in the room had not been restocked. All in all this place is poorly run and we won't be back to this hotel or any other Westin. There are at least two other hotels in downtown Memphis in the same category with MUCH better service. Next time we will be staying with them.
February 1, 2014