The Westin Memphis Beale Street

  • 170 Lt. George W. Lee Avenue
  • Memphis,
  • Tennessee
  • 38103
  • USA
  • Landkarte

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Mindestalter

Um eine Reservierung zu tätigen, müssen Gäste mindestens 18 Jahre alt sein und beim Check-in einen gültigen Ausweis vorlegen.

Rated 3.5 out of 5 by 440 reviewers.
Rated 5 out of 5 by Perfect Beale St location Love this hotel. My wife and 2 teenage children stayed 2 nights here. We had 2 rooms and both were lovely with a great view across the street of the Fedex arena and Beale Street. Everyone was so friendly and relaxed. We toured the Gibson guitar factory across the street and was thrilled to be able to have a loaner Gibson in our room for the duration of our stay, no charge. What a fun perk!! We loved that it was one block to Beale Street, we spent both Saturday and Friday night there, what a party!! A very safe beautiful hotel literally in the middle of everything. My wife and daughter had fun at the bar getting to know Carlos, great fun. The breakfast in Bleu was perfect, the service and super foods menu was so appreciated. Will definitely come back to see a basketball game July 11, 2012
Rated 2 out of 5 by Needs work When I opened the door of our room upon check in, I startled a maintenance person watching TV. The room reeked of smoke, and he informed me, "You don't want this room.". I had to go back downstairs where I met our traveling partners who were changing rooms as their toilet didn't work. The carpets were filthy. The shower door in the new room was broken. The valet parking attendants watched as we pulled our own bags out of the trunk. I kept the tip in my hand. I would not stay here again. I was so dissatisfied. September 17, 2012
Rated 4 out of 5 by Excellent staff I requested 2 connecting rooms when I made my reservation 2 months ago. I wwas told at that time that there was no guarantee that this request could be accommodated but they of course would try. Two days before we arrived I called and spoke with Lynette who was so kind and helpful. She said she would do everything she could to meet my request. I called her back on the day of our arrival and she was able to get us the connecting rooms and also had a mini frig placed in one of the rooms for us! The desk staff was also very friendly and helpful. Negatives- housekeeping is terrible. The vents in the bathrooms, tops of the lamps are dusty. They didn't remove the dirty glasses from our rooms or even give us clean glasses! The rooms are quite shabby and really need to be redecorated. June 25, 2013
Rated 4 out of 5 by Great bed Great experience would highly recommend this hotel July 29, 2014
Rated 4 out of 5 by We heard how on top of things this hotel was. My daughter and her new husband stayed their first night their and said it was very nice and comfortable. But I had asked for a bottle of champagne be brought to their room at 11 pm and your staff forgot to put it in their room. I was not charged for it, I made sure. I was just disappointed that they forgot it. I had talked to several people who helped me get it set up and they said it would, but the person in charge must have forgotten it. June 9, 2014
Rated 3 out of 5 by Noisy Upon arrival, we were upgraded to a suite. That thrilled us, but we soon found out that being located on that particular side of the building placed us just above the outdoor courtyard for Silky O' Sullivans and we weren't able to get to sleep until 2:00 am because of all the noise. We noticed this about our location that afternoon, but I assumed the building would have enough soundproofing to compensate. I'll request a room on the other side next time. Also, the grout in the bathroom was disgusting. November 4, 2013
Rated 4 out of 5 by A Wonderful Weekend Away! When we first pulled up to the hotel, the architecture of the building alone just exudes style and class. The person at the front desk was professional and pleasant. The candles were a very relaxing touch! Our room was immaculate. The bed was very comfortable. Our view of the city and Beale Street was beautiful. The house keeping staff was extremely accommodating, friendly and helpful. The restaurant offered tasty, healthy treats. It was a romantic wonderful weekend away! Thank you, will come again! August 27, 2013
Rated 5 out of 5 by Excellent Stay I thoroughly enjoyed my stay at the Westin Beale. The hotel staff were extremely warm, yet professional and personable. Even though I was close to Beale St and all the great restaurants, I found myself in need of a late night snack and room service was awesome. Breakfast at Blue the next morning was phenomenal as well. The bed was heavenly and the room was welcoming. The cleanliness of the entire hotel should be applauded. I wanted to stay an extra day just to see if everything would be as pleasing. August 22, 2012
Rated 5 out of 5 by Outstanding Downtown Hotel! I could not be more pleased with my recent stay at the Westin Memphis. The staff was phenomenal from the housekeepers to the front desk. From the valet to the restaurant staff. Everyone we spoke to was so pleasant and professional and answered any questions we had. Also, the location could not be better. Right behind world famous Beale Street and across form the Fed Ex Forum. I can't wait to stay at the Westin Memphis Beale Street the next time I'm in Memphis. May 20, 2014
Rated 3 out of 5 by A great hotel, but a few disappointments My husband and I stayed at this hotel during our visit to Beale Street. The appearance of the hotel was amazing it had a spa like atmosphere. The price was very reasonable, but the things that I was surprised about was when you enter the room it's signs everywhere letting you know they charge for everything you touch in the room. Even the internet cost, and that was surprising to me considering other hotels offer free internet. I was told by an employee there, that if I needed internet I should visit the Starbucks next door. Also while visiting Beale street I learn that the hotels surrounding hotels in the area offered some kind of free breakfast, whereas the Westin doesn’t offer nothing but a room service menu. Other than that I enjoyed my trip, and I will consider staying with them again. November 11, 2013
Rated 5 out of 5 by Best of the Best It's a WESTON ! Expect and get the best of service and accommodations. Bonus that the food was terrific and service in bar brisk and correct. July 22, 2014
Rated 5 out of 5 by Great location, great experience I love staying here. The staff is (generally) responsive to guest requests, and SPG recognition is (generally) good. I stayed here three days before my birthday; when my son and I came in from dinner and a play, there was a large platter of beautiful fruit and delicious house-made cookies waiting for us! July 7, 2014
Rated 3 out of 5 by Not good for the Marathon weekend. If you are staying for the marathon weekend, I would not recommend this place. The housekeeping was late on Saturday (my room was not done until 3:30pm), although they were early on Sunday. Breakfast option was rather limited. There is no place to keep an ice pack (the refrigerator was for "refreshment" only), and no microwave in the room. This is not a very "runner-friendly" place. It might be a good place for other purposes. But I will stay at another hotel for the next year's marathon. December 5, 2012
Rated 3 out of 5 by Too Noisy Excessive noise from venues on Beale St. continued until after 2:00 A.M. making adequate sleep impossible July 21, 2014
Rated 2 out of 5 by Staff lie and cover for each other Worst hotel staff ever. Every time i called down for a request or service was met with a happy yes, unfortunately nothing ever happened. I was here 3 nights. Housekeeping came 1 time and the mini bar was never serviced. My room service breakfast sat in the room for 14 hours and than spent another 12 in front of the door. Called for workout gear 4 times and never received. do not believe the staff when they say yes, always double check that the job is done. Carlos as the bar is great January 26, 2013
Rated 3 out of 5 by Location was great, friendly staff Everything was just OK. There was no ice bucket in our room. We ran out of toilet tissue twice (why didn't they just leave an extra roll) Staff was friendly but not knowledgable about transportation or any of the sites. Hotel was pretty, clean and comfortable!!! I will stay here again! July 7, 2014
Rated 5 out of 5 by Top Notch Hotel Great hotel, friendly staff, phenomenal restaurant called Bleu Restaurant & Lounge and outstanding location at Beale Street where great live Blues music is played in numerous clubs July 15, 2014
Rated 3 out of 5 by Location -10; Quality - 5 Location is excellent with easy access to Beale Street and Hard Rock Cafe. The room was very comfortable, and since we were in an odd-numbered room, we were on the opposite side of the hotel from Beale Street. This made for a much quieter room and plenty of rest on the great bed. There were several places in the room that were very dusty when we checked in and did not receive any cleaning while there: the telephone and the bed side tables. We had WiFi, and it was great for one device, but we had two laptops and were unable to connect with the second one. WiFi should be free for all guests, especially at the price range of this hotel. The cost of parking is also quite high. We stayed in other properties on our trip in other cities that were nicer than the Westin, with free WiFi, and that cost 1/3 to 1/2 less. June 13, 2012
Rated 3 out of 5 by NOt up to Westin Standards!!!! If you are looking for an average hotel, then this Westin would be about an 8. If however, you are looking for a luxury hotel, then this hotel would be about a 1 or 2. It was extremely hot and humid in the lobby and the halls. The telephone operator stumbled not only over my name but didn't give me accurate information. I was dissapointed in the fact that this was a Westin. It felt dirty. Computer service didn't stay on. The valet didn't even take the luggage out ot the car. August 7, 2012
Rated 1 out of 5 by So disappointed Unfortunately my husband and I had a terrible weekend experience at the Westin in Memphis. Our bathroom was filthy. Hairs, many hairs. Housekeeping was sent to our room to clean shortly after our arrival on Friday night, but it was still dirty. It was obvious that the floor in the bathroom hadn't been cleaned since areas were covered in dust and hairs. Our room was never touched by housekeeping again during our stay even though we requested it early in the day on Saturday. May 8, 2012
Rated 3 out of 5 by Friendly staff, but not helpful Stayed at this hotel for a wedding and the hotel itself was very nice. The issue I had was that I requested a crib and mini fridge since I was traveling with my six month old and needed one. I had to call the hotel three times before arriving and then two more times once I arrive to have this taken care of. The cleaning service finally showed up at 4:30pm, which was to late. Staff was very nice and friendly, but not helpful. Could used some work, but the property was nice. October 3, 2012
Rated 3 out of 5 by THIS HOTEL CAN'T GET THE LITTLE THINGS RIGHT Overall a very nice hotel with comfy beds & pillows and a very welcoming staff. Great location accross from the Forum and one block from Beal Street. This is THE hotel at which to stay in Memphis, but management needs to get much better control on the quality of bell service (not enough bellmen and not enough carts). I gave up waiting after 35 minutes and took the bags downstairs myself. The bathrooms were very clean except for one disgusting thing - mold in the shower. March 25, 2013
Rated 5 out of 5 by Outstanding Stay The staff was extremely friendly, the location was fantastic, the bed was beyond comfortable, and the hotel was overall clean. It was a fantastic experience. I took advantage of the New Balance program and enjoyed trying out new workout gear. July 7, 2014
Rated 3 out of 5 by Very poor customer service I arranged for a late ( 3 PM) checkout. This was confirmed in the email I received from your property. Upon check in we were informed our checkout time was noon. After speaking to a very rude employee who all but called me a liar. I asked for a mgr who after a long conversation finally agreed I was correct. It was strange that they had no record even though I had the confirmation number and I had to email your email to finally resolve this matter. April 14, 2014
Rated 1 out of 5 by Somebody needs to talk to these people I had been looking forward to trying the Westin Memphis but was majorily disappointed. Problem was with people. Told I had an upgrade. Not honored when I got there. Front desk did not acknowledge importance. Listen people: It is important when you travel frequently. Asked to be called by manager who never did. No concierge. Long wait for taxi-no bellman. Food was good but service was poor. If this had been my only exposure tothe Westin brand, I might never go back. August 13, 2013
Rated 5 out of 5 by Weekend This hotel has a great location. Across the street is the Gibson guitar factory , Fed ex Forum and the Rock and Soul museum. Also, only one block from Beale Street. We were able to get the Sun Studio shuttle to Graceland and Sun Studio on the corner. The room was nice and the heavenly bed was very comfortable. The big surprise was being able to gheck out a Gibson guitar from the showcase and taking it up to the room. We were very pleased with the hotel. Thank you. November 5, 2013
Rated 5 out of 5 by The bed and pillows are great My husband and I enjoyed every minute of our stay. From check-in to check out the staff was wonderful and the bed and pillow was the best I have slept on. Thank you and we will be back soon. July 10, 2014
Rated 2 out of 5 by Hair everywhere I kept finding hair everywhere in my room. It even came wrapped up with my silverware when my breakfast room service came. The staff was very nice, when items regarding our room service needed correction. We were overcharged for the room service. I'm sure we will get it corrected once we bring it up at check out, but I don't like feeling that I need to watch my bill carefully. Also, I was not offered my choice of extra star points or free wifi when I checked in. May 7, 2012
Rated 3 out of 5 by This hotel was not a good value All of the staff were courteous and accomodating. The hotel was lacking on amenities; i.e., charges for wi-fi and interconnect service, no pool, restaurant and hotel lobby lounge hours limited. We felt that everything carried a charge. An example would be buying a soda; no machines, but rather had to purchase from lobby shop for $2.40 each. Also, high charge for valet parking per day. Not only would I not recommend to anyone else, but we won't stay there again. August 4, 2012
Rated 3 out of 5 by Enjoyed, but... Had some things I'm not used to expecting. Light bulbs out, tears in the wallpaper, no towels in the changing table in the family bathrooms, empty wine glasses against the wall in the hall our entire stay(only one night). Enjoyed my stay. But some loose ends did stick out. June 30, 2014
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