Rated 5 out of 5 by DMAKA4 Wonderful Vacation Stay
This was a vacation getaway for my Mom and myself. She had never been to Memphis and wanted the full tourist experience. The ENTIRE staff was professional, friendly and very accommodating. Gregesha at the front desk really made our stay very comfortable by ensuring that we received A+ service each time we made a request about what to do, see and eat in the area. She went above and beyond our expectations and always greeted us with a friendly smile. I have traveled extensively and stayed at many top tier hotels and resorts , but this has been one of the most memorable experiences thus far. Thanks again and continue to bring smiles and comfort to your guests.
August 22, 2014
Rated 5 out of 5 by KatieNOLA Delightful hotel and location for music lovers
The Westin takes hospitality seriously on every front, as all employees assisting guests strive for perfection. From the friendly valet greeters at the curb to the housekeeping staff to the restaurant servers, all strove to increase our desire to return. They were especially welcoming to our small dog. We also loved the pillow choices in our room.
August 24, 2014
Rated 5 out of 5 by DMAKA4 A+ Vacation Visit
This was one of my favorite hotel visits via the Starwood Hotel brand. The staff was warm and welcoming. Hats off to Pervern(I hope I spelled her name correctly- please forgive me if I did not) , Michael and Jessica. Pervern made our check in easy and effortless. Her restaurant recommendation was a great choice. Micheal was professional and each time he saw us in the lobby, he always asked if everything was ok for us. Jessica was very helpful with our luggage delivery to our room. I was not upstairs at the time, but my Mom complimented on how friendly and accommodating she was in the room. It made my Mother smile which is a plus while on vacation and her first visit to Memphis. At checkout, I met the Manager , which is often rare unless there is a concern. He was very visible and modeled true, honest and superb customer service. Well done Westin!
August 23, 2014
Rated 4 out of 5 by gold good not great
We love SPG and normally have wonderful stays. This was not one of them. The first night the sheets were pilled and seemed to be polyester. My expectation with Westin is the wonderful sheet experience and that was not the case.. We had the linens changed the next day and it was better. We asked 3 times for maintenance to fix the TV. It was not coming in clearly and we never got NBC. They did come and fix the breaking up issue but we never received an explanation as why we couldn't get NBC. During our stay Memphis had a 5 hours blackout due to a substation fire. I am surprised that a hotel in the tornado part of the country doesn't have any backup generators. The windows don't open and it was very uncomfortable. The staff was very pleasant and helpful with all our reservations, car service etc.
August 20, 2014
Rated 4 out of 5 by littlebillyboy great location
excellent location and very nice accommodations.
August 21, 2014
Rated 5 out of 5 by Bigd2014 Happy Customer
great place friendly staff
August 21, 2014
Rated 4 out of 5 by raisinking THIS HOTEL IS FANTASTIC
This hotel is great. Apparently, however they need a better housekeeping staff. The mattress pad had a soiled spot (it appeared to be blood), however we did not get into hotel until 2:00 A.M. so therefore did not call down to have bed changed until the morning. When we called it was immediately changed.
we were given points by the manager after we called the manager to make sure that he knew about the situation.
August 18, 2014
Rated 5 out of 5 by dncnkb Great experience
The people are very friendly and helpful. The city experienced a power outage when we were there and the hotel was very helpful and gave us a free buffet breakfast in the morning.
August 18, 2014