Rated 3 out of 5 by disgruntleddoctor nickeled and dimed
It always amazes me that the more you pay for a hotel room, the more they nickel and dime you for services that less expensive hotels include for free. For instance, internet access. If I'd stayed at the hotel down the street, where the rate is probably 1/2 of that of the Westin, I'd have had free wireless internet. But not at the Westin. Nope, there is a charge per every 24 hours. And who among us does not need internet anymore when we travel? Irritates me, and next time I'll skip the overpriced Westin and stay down the street instead.
August 15, 2012
Rated 4 out of 5 by JohnTheBeerSnob Excellent location, great front line staff
Loved being so close to the action on Beale. Elegant rooms, friendly staff. Restaurant was a little bit of a letdown. Server made it right. Beer selection could have been better, but adequate.
June 30, 2014
Rated 1 out of 5 by kdict Disappointed
Original room we were put in was not clean. The staff immediately moved us to another room. The room was better but still not up to Westin standards. Both rooms had a heavy disinfectant smell.
We were pleasantly surprised to get free internet access.
When we went to the hotel restaraunt to eat dinner we discovered they had changed their menu. It was very different from the one provided in the room. We could not find anything appitizing to us so we embarassingly got up and left.
The staff was very pleasant and tried to be accomidating.
October 2, 2012
Rated 5 out of 5 by trjordan88 Outstanding Downtown Hotel!
I could not be more pleased with my recent stay at the Westin Memphis. The staff was phenomenal from the housekeepers to the front desk. From the valet to the restaurant staff. Everyone we spoke to was so pleasant and professional and answered any questions we had. Also, the location could not be better. Right behind world famous Beale Street and across form the Fed Ex Forum. I can't wait to stay at the Westin Memphis Beale Street the next time I'm in Memphis.
May 20, 2014
Rated 5 out of 5 by Kathy1871 Overall excellence
The young woman in reception gave us a room overlooking Gibson guitar when she found out my husband plays. Room met all of the Westin standards. The restaurant, Bleu, was excellent , far better than we expected for a hotel restaurant. Great stay!
June 24, 2014
Rated 4 out of 5 by Ted3826 hotel staff
What a great bunch of people. These are some of the staff who where excellent ambassadors for your hotel . cortney carlos ,Jason, kim are only a few of the names but I feel the entire staff from the valets the front desk to housekeeping and maintenance are a credit to Westin.
June 22, 2014
Rated 5 out of 5 by KMc49 I'll go back
Front desk staff was excellent!
Room was very comfortable.
Excellent location - walking distance to most places we wanted to visit.
Bleu bar - the bartender was amazing!
We did have a problem with the shower drain.... and it was not fixed while we were there.
June 23, 2014
Rated 2 out of 5 by Determa55 Determa55
We were very disappointed with our stay. We were misinformed about the parking situation with an event near the hotel. The shower was leaking, carpet was dirtly and our view was horrible. Staff offered to move us but we were completely unpacked so dealt with the wet bathroom floor. Used alot of towels. The location was excellent but not nearly worth the amount of points compared to many other Westins we have stayed at. This didn't even come close. Staff did attempt to meet our needs but clearly we were very disappointed.
November 12, 2012
Rated 5 out of 5 by Deb1443 Our Stay
IN ONE WORD: WONDERFUL - GREAT STAFF
July 1, 2014
Rated 3 out of 5 by Redmom Not restful
Music from the beer garden below our window kept us awake a good part of both nights. There was no shampoo in the room. When I requested it, they promised it would be right up but was never delivered. When we returned from breakfast (about 11:00) our room had not been cleaned and refreshed, so we told our housekeeper when we would be leaving again. Upon returning from our event, there had still been no service. Gifts for friends staying at the hotel were not given to them upon check-in as was promised by hotel staff. What should have been a pleasant weekend was challenged by staff at the Westin. I paid for 3 rooms and continue to receive emails to the occupants of the other two rooms, but none addressed to me. The Westin Beale Street needs to get their act together.
June 17, 2013
Rated 3 out of 5 by HONESTAYE MEMPHIS STAY
I stay at the Westin often. Upgrades to the hotel were made ie elevator but the new staff isn't as good as the old. I'm a Platinum member and do not recieve upgrades at times when the hotel is SLOW. The restaurant at the hotel is the best thing there - great food and nice atmosphere. The lobby bar is fun and on Wednesday nights there is live music. The lobby is clean and very nice. Rooms cleaniness vary where some are cleaner than the others. Hopefully this Westin staff will know how to provide loyalty to loyal guests.
December 12, 2011
Rated 1 out of 5 by berg72791 Disappointment
First off the hotel is very beautiful. We stayed the night of 11/3. First off you can hear a pin drop outside your door and when a door slams in your hall your whole door shakes, which leads to our disaster night at the Westin. There was a fraternity party on our floor! They were very obnoxious and loud. Security was called and he told them to leave but later was talked out of it by the frat boys. Not 10 minutes later they were at it again and security was called again but just walked up and down the halls and did nothing! This did not end until around 4 am. Maybe next time if the hotel has a party like that then they can all be put on one floor?! I am very disappointed with the westin because i thought they were a high class hotel..... guess not. Will not stay again.
November 6, 2012
Rated 5 out of 5 by mnmfaber Great Hotel!!
We stayed here because of its location to the Gibson store & Beale St. Everyone was VERY nice! The staff was very friendly & always had a smile on their face. We called for an extra blanket & we had it in less than 5 minutes. Our room was very clean & the bathroom was huge. The beds were very comfortable(just as comfortable as my bed at home). The shower was great! My son is tall & he was able to shower without ducking down & the water pressure was great!! We had a wonderful time in Memphis & plan on coming back.
July 4, 2012
Rated 5 out of 5 by gmat76 Best rooms in Memphis!
Spacious and comfortable rooms with great wifi - everything I needed to work and relax. Food at Bleu restaurant was excellent!
June 25, 2014
Rated 2 out of 5 by Epic38 Staff needs service training
The Hotel is comfortable, semi clean, but needs a little TLC in the rooms. The staff however needs some real customer service training. They should all lean the basics of dealing with customers. For example, they should say, "how may I help you", instead of starting off a sentence with "Yes". Also, someone needs to explain to me why it cost $40.00 to go to the Airport 12 miles away. At that price I felt like I was in New York. Oh and by the way the hotel arranged this service for me instead of calling a Taxi.
October 24, 2013
Rated 5 out of 5 by Jbba Perfect Beale St location
Love this hotel. My wife and 2 teenage children stayed 2 nights here. We had 2 rooms and both were lovely with a great view across the street of the Fedex arena and Beale Street. Everyone was so friendly and relaxed. We toured the Gibson guitar factory across the street and was thrilled to be able to have a loaner Gibson in our room for the duration of our stay, no charge. What a fun perk!!
We loved that it was one block to Beale Street, we spent both Saturday and Friday night there, what a party!!
A very safe beautiful hotel literally in the middle of everything. My wife and daughter had fun at the bar getting to know Carlos, great fun. The breakfast in Bleu was perfect, the service and super foods menu was so appreciated.
Will definitely come back to see a basketball game
July 11, 2012
Rated 2 out of 5 by MDG5812 Needs work
When I opened the door of our room upon check in, I startled a maintenance person watching TV. The room reeked of smoke, and he informed me, "You don't want this room.". I had to go back downstairs where I met our traveling partners who were changing rooms as their toilet didn't work. The carpets were filthy. The shower door in the new room was broken. The valet parking attendants watched as we pulled our own bags out of the trunk. I kept the tip in my hand. I would not stay here again. I was so dissatisfied.
September 17, 2012
Rated 5 out of 5 by ChillTravel Warm & Inviting
Was pleasantly surprised by my one-night stay here:
Rooms are spacious, bathrooms were amazingly large (separate tub & shower options), and clean. Hotel lobby has many comfortable seating areas, couches, and chairs, and the staff was incredibly nice.
I would definitely stay here again, in a heartbeat, and for longer next time
June 9, 2014
Rated 4 out of 5 by LSM19 Excellent staff
I requested 2 connecting rooms when I made my reservation 2 months ago. I wwas told at that time that there was no guarantee that this request could be accommodated but they of course would try. Two days before we arrived I called and spoke with Lynette who was so kind and helpful. She said she would do everything she could to meet my request. I called her back on the day of our arrival and she was able to get us the connecting rooms and also had a mini frig placed in one of the rooms for us! The desk staff was also very friendly and helpful.
Negatives- housekeeping is terrible. The vents in the bathrooms, tops of the lamps are dusty. They didn't remove the dirty glasses from our rooms or even give us clean glasses! The rooms are quite shabby and really need to be redecorated.
June 25, 2013
Rated 4 out of 5 by MAH71 Very nice staycation
great proximity to all downtown attractions
June 26, 2014
Rated 3 out of 5 by JonesboroJeff Noisy
Upon arrival, we were upgraded to a suite. That thrilled us, but we soon found out that being located on that particular side of the building placed us just above the outdoor courtyard for Silky O' Sullivans and we weren't able to get to sleep until 2:00 am because of all the noise. We noticed this about our location that afternoon, but I assumed the building would have enough soundproofing to compensate. I'll request a room on the other side next time. Also, the grout in the bathroom was disgusting.
November 4, 2013
Rated 4 out of 5 by TP13 A Wonderful Weekend Away!
When we first pulled up to the hotel, the architecture of the building alone just exudes style and class. The person at the front desk was professional and pleasant. The candles were a very relaxing touch! Our room was immaculate. The bed was very comfortable. Our view of the city and Beale Street was beautiful. The house keeping staff was extremely accommodating, friendly and helpful. The restaurant offered tasty, healthy treats. It was a romantic wonderful weekend away!
Thank you, will come again!
August 27, 2013
Rated 5 out of 5 by VfromAtoD Excellent Stay
I thoroughly enjoyed my stay at the Westin Beale. The hotel staff were extremely warm, yet professional and personable. Even though I was close to Beale St and all the great restaurants, I found myself in need of a late night snack and room service was awesome. Breakfast at Blue the next morning was phenomenal as well. The bed was heavenly and the room was welcoming. The cleanliness of the entire hotel should be applauded. I wanted to stay an extra day just to see if everything would be as pleasing.
August 22, 2012
Rated 3 out of 5 by GNBHAM A great hotel, but a few disappointments
My husband and I stayed at this hotel during our visit to Beale Street. The appearance of the hotel was amazing it had a spa like atmosphere. The price was very reasonable, but the things that I was surprised about was when you enter the room it's signs everywhere letting you know they charge for everything you touch in the room. Even the internet cost, and that was surprising to me considering other hotels offer free internet. I was told by an employee there, that if I needed internet I should visit the Starbucks next door. Also while visiting Beale street I learn that the hotels surrounding hotels in the area offered some kind of free breakfast, whereas the Westin doesn’t offer nothing but a room service menu. Other than that I enjoyed my trip, and I will consider staying with them again.
November 11, 2013
Rated 5 out of 5 by PJCSF Quality Centrally Located Hotel
Staff was friendly and helpful. Rooms clean and well maintained. Evidently a good amount of investment recently.
June 20, 2014
Rated 1 out of 5 by Aboo consistent in poor service
I have been very happy with other Westin hotels and I am a platinum customer but for some reason this hotel is consistently disappointing. Not sure if I will stay here again
June 17, 2014
Rated 3 out of 5 by TN65 Not good for the Marathon weekend.
If you are staying for the marathon weekend, I would not recommend this place. The housekeeping was late on Saturday (my room was not done until 3:30pm), although they were early on Sunday. Breakfast option was rather limited. There is no place to keep an ice pack (the refrigerator was for "refreshment" only), and no microwave in the room. This is not a very "runner-friendly" place. It might be a good place for other purposes. But I will stay at another hotel for the next year's marathon.
December 5, 2012
Rated 3 out of 5 by Dave901 Very poor customer service
I arranged for a late ( 3 PM) checkout. This was confirmed in the email I received from your property. Upon check in we were informed our checkout time was noon. After speaking to a very rude employee who all but called me a liar. I asked for a mgr who after a long conversation finally agreed I was correct. It was strange that they had no record even though I had the confirmation number and I had to email your email to finally resolve this matter.
April 14, 2014
Rated 2 out of 5 by brett27 Staff lie and cover for each other
Worst hotel staff ever. Every time i called down for a request or service was met with a happy yes, unfortunately nothing ever happened. I was here 3 nights. Housekeeping came 1 time and the mini bar was never serviced. My room service breakfast sat in the room for 14 hours and than spent another 12 in front of the door. Called for workout gear 4 times and never received. do not believe the staff when they say yes, always double check that the job is done. Carlos as the bar is great
January 26, 2013
Rated 3 out of 5 by TennesseeVisitor Location -10; Quality - 5
Location is excellent with easy access to Beale Street and Hard Rock Cafe. The room was very comfortable, and since we were in an odd-numbered room, we were on the opposite side of the hotel from Beale Street. This made for a much quieter room and plenty of rest on the great bed. There were several places in the room that were very dusty when we checked in and did not receive any cleaning while there: the telephone and the bed side tables. We had WiFi, and it was great for one device, but we had two laptops and were unable to connect with the second one. WiFi should be free for all guests, especially at the price range of this hotel. The cost of parking is also quite high. We stayed in other properties on our trip in other cities that were nicer than the Westin, with free WiFi, and that cost 1/3 to 1/2 less.
June 13, 2012