Rated 5 out of 5 by KatieNOLA Delightful hotel and location for music lovers
The Westin takes hospitality seriously on every front, as all employees assisting guests strive for perfection. From the friendly valet greeters at the curb to the housekeeping staff to the restaurant servers, all strove to increase our desire to return. They were especially welcoming to our small dog. We also loved the pillow choices in our room.
August 24, 2014
Rated 5 out of 5 by wentworth Weekend
This hotel has a great location. Across the street is the Gibson guitar factory , Fed ex Forum and the Rock and Soul museum. Also, only one block from Beale Street. We were able to get the Sun Studio shuttle to Graceland and Sun Studio on the corner. The room was nice and the heavenly bed was very comfortable. The big surprise was being able to gheck out a Gibson guitar from the showcase and taking it up to the room. We were very pleased with the hotel. Thank you.
November 5, 2013
Rated 2 out of 5 by LJKR Hair everywhere
I kept finding hair everywhere in my room. It even came wrapped up with my silverware when my breakfast room service came. The staff was very nice, when items regarding our room service needed correction. We were overcharged for the room service. I'm sure we will get it corrected once we bring it up at check out, but I don't like feeling that I need to watch my bill carefully. Also, I was not offered my choice of extra star points or free wifi when I checked in.
May 7, 2012
Rated 3 out of 5 by Travelers2 This hotel was not a good value
All of the staff were courteous and accomodating. The hotel was lacking on amenities; i.e., charges for wi-fi and interconnect service, no pool, restaurant and hotel lobby lounge hours limited. We felt that everything carried a charge. An example would be buying a soda; no machines, but rather had to purchase from lobby shop for $2.40 each. Also, high charge for valet parking per day. Not only would I not recommend to anyone else, but we won't stay there again.
August 4, 2012
Rated 2 out of 5 by Xtom Was a fee for everything
For a hotel that charges what they do one would think that wifi would be free - its not. Have to be careful not to touch any of the goodies. If you do and don't set them down correctly they charge you. The fridge is totally full of goods for sale - can't place your water bottle in the fridge. The ice machine in the hall was out of order. The hallway was dingy and smelled moldy.
August 11, 2014
Rated 1 out of 5 by RJS999 everything went wrong
Where to begin. First of all, the internet connection in my room was dial up speed. They outsource their service so I spent at least 90 minutes with tech support and it never worked well enough to even work on the internet. To miss two days of e-mails is a disaster for me, Secondly the service in the restaurant is poor. The place is understaffed and slow to to a level where when I ordered oatmeal and berries it took 20 min to get the oatmeal and I never got the berries, although I did get charged for them. Also, only one table in the AM for breakfast had sugar/sweetner on it. This to me is just plain poor management. Next I had two rooms with a colleague in the other room. I booked and paid for both rooms. They could not locate my colleague and claimed that he was also staying in my room.
The entire experience was frustrating.
August 22, 2013
Rated 4 out of 5 by Tomee3597 Nice weekend hotel
Hotel computer did not have our reservation or previous credit card payment. MOD was accommodating after we showed him our computer confirmation sheet we had brought with us. MOD upgraded us to Jr. Suite which was a sleeping room with the square footage and accommodations I expected our standard room to have, but the bath area was as large as the sleeping room. Upgrade was not impressive. Staff were excellent.
July 22, 2014
Rated 4 out of 5 by MAMC We heard how on top of things this hotel was.
My daughter and her new husband stayed their first night their and said it was very nice and comfortable. But I had asked for a bottle of champagne be brought to their room at 11 pm and your staff forgot to put it in their room. I was not charged for it, I made sure. I was just disappointed that they forgot it. I had talked to several people who helped me get it set up and they said it would, but the person in charge must have forgotten it.
June 9, 2014
Rated 4 out of 5 by ncmy WE ENJOYED OUT STAY
We enjoyed our stay at the Westin. The bathroom was large and so comfortable. I think this was the nicest bathroom I have ever had at any hotel. The beds were comfortable but the pillows needed to be replaced. The only thing that disappointed me about the Westin was the $24.00 per night for valet parking. I thought that was a little excessive. I left my room at 9 on Saturday and returned at 2 and it had not been cleaned. That was a little disappointing.
March 5, 2013
Rated 1 out of 5 by SPGscottsch Worst experience this year.
After more than 50 nights at Starwood properties this year, the service here was the worst, by far.
Argumentative, rude front desk personnel. Poor platinum recognition. Funky suite (you call this a suite?). Room service was not delivered in 30 minutes as promised, so missed breakfast the day of my departure. No apologies.
My bag clumsily loaded upside down in the car (who does that?), and contents spilled on the driveway.
Rethinking my loyalty program.
October 26, 2012
Rated 3 out of 5 by Dave901 Very poor customer service
I arranged for a late ( 3 PM) checkout. This was confirmed in the email I received from your property. Upon check in we were informed our checkout time was noon. After speaking to a very rude employee who all but called me a liar. I asked for a mgr who after a long conversation finally agreed I was correct. It was strange that they had no record even though I had the confirmation number and I had to email your email to finally resolve this matter.
April 14, 2014
Rated 1 out of 5 by Saynora Unsanitary and not maintained
Platinum member. 3rd stay for business. Booked a Pilates room but was "upgraded" to suite but not SPG floor. Had same rm before--it had hair in it last time. Carpet & chair had stains. The bedsheets not made up correctly & pillows were lumpy polyester. Tub water was brown which we left in tub & reported. Mgmt said brown due to repairs & would fix, but next night--brown water. The worst--water glass had lipstick swiped so dirty glass and not cleaned.
December 17, 2011
Rated 3 out of 5 by magie67 Customer Service needed at check in
I have stayed at many spg hotels and this hotel needs customer service at check in, they didn't inform us of a couple of things, for ex. use hotel key in elevator, couldn;t figure out what to do and got stuck in elevator, till another guest explained to us. didn't explain parking options, no spg recognition, didn't offer free wifi at hotel or even in the room. Great location if you are looking to hang at Beale Street.
June 30, 2014
Rated 5 out of 5 by Valentine24 Perfect stay
My visit could not have been better. The room and bed were fabulous. Beautiful and comfortable. Room very quiet. I asked for a view and was advised that the Beale side could be noisey. I had a view of the town which was very nice at night. We went to a concert at the Fed Ex Forum and it was directly across the street. We ate on Beale St and it was a short walk. Blues City was the best place to eat. Fabulous!!! Had a great time and will return.
October 16, 2013
Rated 3 out of 5 by Lil23 Outstanding Location
This hotel is right across the street from the FedEx Forum, so if you are attending an event there, it could not be more perfect. However, there was a lamp which did not work and the deadbolt which did not work. The bed and shower were very good. For the price, the room was a disappointment.
August 25, 2014
Rated 4 out of 5 by Mh4627 Great location, friendly staff, managers don't return phone calls
This hotel has a great location and a very friendly staff but I had issues with booking and left phone messages for both the front desk manager and the general manager (on their direct voicemails) and never received a phone call back from either on of them. That was almost 2 months ago! It took numerous phone calls before I got the situation resolved. The shower grout could use a good cleaning but other than that our stay was very good.
March 16, 2013
Rated 3 out of 5 by Berle6896 Staff let this hotel down
This hotel has potential to be great. Awesome location across street from FedEx Forum and one block from Beale. But, like most things in downtown Memphis they are handicapped by poor staff. Our room as barely cleaned by 3pm and only at our request upon returning to the hotel after lunch and shopping. Then we returned only to find the room out of sorts, a trash can from the bathroom on the other side of our bed and the housekeepers glasses inside my bathroom kit!! WTH... We also found some clothes from the previous occupants behind a chair in our room which tells us the room wasn't thoroughly cleaned before we arrived either. Front desk was decent, not so much for the valet. Waitstaff in the Bleu bar couldn't understand what type of wine we wanted even though it was listed on the menu. Sigh.... it was okay, but Memphis staff really limits the upside.
January 6, 2014
Rated 5 out of 5 by AGvs Wonderful staff, one of our best nights sleep at any hotel!
Sean at the front desk was very accommodating to quickly move us upon smelling cigarette smoke in initial room. Kindly upgraded us to a wonderfully quiet, nicely appointed room where we slept so peacefully. Delightful!
Andrew at the bar was super friendly, helpful and kind. It was a great stay with such a friendly professional staff. We thank everyone
August 5, 2014
Rated 3 out of 5 by SLMcRae Hosuekeeping Issues
This is my second stay that there were housekeeping issues. The room was dusty so were the lamps, and the coffee maker. The bathroom soap dish has a black mold were it meets the wall and the ceiling is peeling. The hotel had a strong smelling odor in the hall which seeped into the room.
There are cheaper hotels with the same level of service.
August 8, 2014
Rated 1 out of 5 by Nancy27 Terrible Housekeeping
Stayed at Westin for three weeks on a business trip. Terrible housekeeping (do not vaccum the room, do not change the sheets, forgot to leave behind a trash can in my room even after I requested? for a trash can twice), slow responses to request (they missed my room for housekeeping service and I had to request towels which came in after the evening was over), tardy behaviour all in all. Parking lot is hardly clean. Lobby looks good.
August 13, 2012
Rated 3 out of 5 by Sophie35 GREAT Location!!
We stayed here for 2 nights and you could not ask for a better location to Beale St. and the Fed Ex Forum. Our room was very nice however the bedding (duvet) seemed dingy. After our first night we left the room at 8:00 am and returned at aprroximately 4:00pm to find that our room had not been cleaned. Housekeeping never cleaned or brought any clean towels. Both mornings we were awakened by cleaning staff on our floor who were carrying on conversations from one end of the hall to the other. They were discussing realtionship issues and were EXTREMELY loud at around 7:45am. The Housekeeping or lack thereof seems to be a recurrent issue at this hotel. I would hope that the Westin would be able to correct this problem with their employees. I must say this is the first time I have ever stayed at a hotel and not had housekeeping even attempt to clean the room.
August 20, 2012
Rated 2 out of 5 by RGRM Worst Westin I've Ever Stayed In
Overall, this place only benefits from being across the street from the Fedex Forum and Beale Street. Good location, but bums will wander into the lobby, they do not honor SPG status, the service is slow, there are only 2 notoriously slow elevators, and the front desk is always understaffed. They also never remember to add bonus points for Green Choice, and they will tell you outright lies as to why you cannot have late check out.
January 9, 2014
Rated 4 out of 5 by Valetdisappointed Management and Valet Service
I was very disappointed with the valet service. I think it was very unorganized and the staff was not so friendly. I had a major issue on Sat afternoon 3/9/2013 so I tried calling the manager who was busy at the time so a I left a message for a return call and have not received one. One of the reasons I chose to stay in the Westin is for the convienence of quality service and I just didn't get that this weekend. Very disappointed!
March 11, 2013
Rated 3 out of 5 by bobk41354 This hotel did not meet my expectations
The air conditioner in my room didn't work, I had the thermostat set at 62 and it was still hot as can be in the room, the ice machine on my floor didn't work either I had to go down one floor to get ice. I told a hotel employee about both of these malfunctions but nothing was done to remedy either. Also I think its really petty of this hotel to expect guests to pay for wireless internet when even MacDonalds gives that free.
April 18, 2014
Rated 2 out of 5 by 1TIMW less than expected
I was disappointed in our stay at the Westin in Memphis. I thought that it was very overrated for luxury hotel. I have sayed in mid grade hotels that offered more than this one. No pool , indoor or outdoor. No spa.The restaurant that was in the hotel was overpriced and overrated for the area. I wanted to surprise my wife for our 16th wedding anniversary and I did just that ....with the price only! It cost about $600 for 2 nights.
November 22, 2013
Rated 3 out of 5 by Mister Choose wisely...
I wish the staff or management had warned me against taking a room that faces Beale Street. The sound of live music ( we were on the 9th floor btw) was so incredibly loud that we had to be moved to another room. While the concierge was nice and apologetic, no one offered to help us move our things and the general attitude, though pleasant, was - well, that's just how it is. Given the price of the room, I would have expected more.
April 2, 2013
Rated 4 out of 5 by MrsZot Excellent hotel. Great location.
My family enjoyed our stay at the Westin Beale Street very much. Even though my husband is originally from Memphis, we decided to stay downtown and play tourist. Great location for that. The hotel was clean, nice rooms, very tall showers (which we learned was because the Memphis Grizzly's Basket Ball team stay there at times. The staff was very friendly and attentive. My only suggestion would be to change out the old carpeting.
August 18, 2013
Rated 4 out of 5 by DXM55 Good but not great!
I was disappointed by a number of small details during my stay. There was no one at the check-in desk when I arrived. Had to wait 3-4 minutes. The staff was unable to meet my request because they were not fully trained on the software, my express checkout took 15 minutes and two staff persons to make corrections on my bill. The hotel maid service was lacking in some areas although the room was clean, they missed small details.
May 21, 2013
Rated 4 out of 5 by JZ39 Parking
We had a big issue with using the parking deck. I was given two car tags, but we unable to actually leave the parking deck. The cards were never put on our bill, so I had to go back inside the hotel while the other cars were piling up behind me.
I also had multiple issues with the charges that were put on my cards, and it was very inconvenient to have it rectified.
The hotel was prime location and very clean and comfortable.
April 22, 2013
Rated 3 out of 5 by nothappy23 Not a good value for the money.
The only reason I chose your hotel was for the ease of attending a conference held there. I feel that the rate I was charged in no way equaled the service/room provided. You would think that when you are billed almost $500 dollars for 2 nights that you would at least have 4 towels - not. The "pillowtop" mattresses had multiple deep crevises that were 6-8 inches deep. Also, it took 45 minutes to get our car from the valet.
January 27, 2013