Rated 3 out of 5 by Alabama Restaurant has terrible customer service
For $199/ night I would have expected a clean coffee maker, room that smelled better than some previous guests cologne and the worst part was the restaurant. Over priced for what you get. Our server had a bad attitude and displayed his lack of patience several times. It seemed to us that he didn't want to be at work and wanted to let his guests know. We tip a standard 20% unless the service is horrible then we only have him $7 or 10% of the meal cost. Meal was good , but overpriced for what we got. The hostess was eating behind the drink machine, our waiter was MIA for most our or meal, didn't ask if we needed anything and the other waitress was texting on her cell phone We saw a manager come in and all of the sudden these people quickly made attempts to act like they were busy. Typical fast food restaurant creatively masked as an upscale dining option at the Westin
January 4, 2013
Rated 5 out of 5 by 143Doubles Great Location and beautiful hotel
Rooms are quite large and so nice to have a separate tub and glass shower! Housekeeping will clean your room no matter what time you leave, which is nice. (we are late sleepers).
Added feature - Starbucks is right next door just a few steps outside.
January 3, 2013
Rated 5 out of 5 by Dee40 Very Good location near Beale St.
Room was great. very easy access to Beale Street...Fed Ex Sports Center is very easy access. Nice location with a lot to offer and Starbuck right on the corner. Only problem is you are force to buy a drink from the bar in the room if you do not bring anything with you, due to the only available vending machine (drink) is in the parking garage. Hotel was nice and clean.
January 3, 2013
Rated 4 out of 5 by Akaf86 The rooms needs to be clean a lot better.
When I arrived I realized that the hotel is very nice. The hotel lobby and other areas are nice. However, when I arrived to my room and decided to take a nap before venturing out in the town, my bedding was filthy. I was unable to take a nap until someone came and changed it. I waited a while so I decided to leave and venture into the city without a nap. When I pulled the covers back there was a nasty brown stain on the spread and there was also a brown stain on the bottom of the spread as well. I took a photo for proof if your office needed to see. I was disappointed and concerned about sleeping on the mattress but after a day I felt better. This is my first time staying in your hotel.
December 27, 2012
Rated 3 out of 5 by Josh18 Excellent Staff, but just an average hotel.
I must say, that the staff at this hotel was one of the best that I have ever dealt with. They were incredibly friendly, and attentive. The Hotel was clean, and nice. However, the room lacked adequate working outlets, which is a necessity in this day and age. Had it not been for those issues, I would definitely recommend this hotel.
December 27, 2012
Rated 5 out of 5 by MemphisTraveler Great location!
This hotel is within walking distance of everything. Staff is ver friendly.
December 22, 2012
Rated 1 out of 5 by Irish7 Very pleasant staff
Had my car ready for me at checkout time. Best beds and showers anywhere. Food at LeBleu is truly five star.
December 21, 2012
Rated 4 out of 5 by Verified Reviewer Nice stay other than...
Our shower did not have hot water, though the sink and the tub got scalding hot.
December 21, 2012
Rated 5 out of 5 by Kaytee22 Memphis Game Getaway
This hotel was awesome. We went down for the Memphis/Louisville game & to our surprise, the FedEx forum was directly across the street & beale street was 1 block over. we couldn't have possibly stayed at a better place. from the house keepers to the valet guys, everyone was very nice and helpful with all of our questions and needs
December 19, 2012
Rated 5 out of 5 by Vicki1950 Hotel service above and beyond!
This hotel went above and beyond honoring every request we made. Our event was planned in advance however all of the staff went to great lengths to allow us some impromptu requests. Every staff member we encountered made us feel extremely welcome and important!
December 10, 2012
Rated 3 out of 5 by TN65 Not good for the Marathon weekend.
If you are staying for the marathon weekend, I would not recommend this place. The housekeeping was late on Saturday (my room was not done until 3:30pm), although they were early on Sunday. Breakfast option was rather limited. There is no place to keep an ice pack (the refrigerator was for "refreshment" only), and no microwave in the room. This is not a very "runner-friendly" place. It might be a good place for other purposes. But I will stay at another hotel for the next year's marathon.
December 5, 2012
Rated 5 out of 5 by Ericc123 Overall Superior
The Memphis Westin Hotel sets the standard when if comes to prompt, professional and courteous service. From the front door to the room service was clearly "head & shoulder's" above it's contemporaries/competitors (The Peabody right down the street.) Would highly recommend this exclusive property to anyone.
December 5, 2012
Rated 4 out of 5 by LA39 St. Jude Marathon Weekend
We really enjoyed our stay. Loved the location for both the St. Jude Half Marathon and Beale Street activities.
December 5, 2012
Rated 3 out of 5 by MemphisRunner Memphis Marathon Weekend
This is the third year we've stayed at the Westin for the Memphis Marathon Weekend. For our purposes, it's been perfect.
Many of our friends run the Grizzly House 5k, and the hotel is right on the starting line. It's an easy post-race walk from the finish lines. Considering that, it doesn't seem like you could go wrong with a Starwood Hotel right in downtown.
However--at check in, there is fresh fruit in the lobby, but the next morning, that banana is $1.00. last year, I was able to book a room with star points, this year not only could I not use points, or cash and points, they tried to double my rate at the last minute. Even though my room wasn't ready until about 8:30 on check-in night, they wouldn't agree to allow me an hour's late checkout to shower after our races. They certainly didn't care that I was an SPG member.
All of these issues may be small things to most, but I stay Starwood to avoid issues.
All in all, for the price and attitude, I'll probably be looking at other downtown hotels for next years race.
December 4, 2012
Rated 5 out of 5 by biosales This is a great Westin with great staff and wonderful rooms!!
What a classic Westin experience!! The upgrade to a suite facing the FedEx Forum was a dream come true!! The room and bathroom were so cool that we could hardly sleep!!! The staff was great and every detail was perfect! This is why I work so hard to keep a Platinum status!!
December 2, 2012
Rated 2 out of 5 by Jazzer Over-rated
I just stayed here. The room clealiness was terrible, staff was bad.
Bathrooms were very dirty. The room service was exorbitant, and finally when the food arrived it wasn't any good - it was missing stuff. I had to make two more call before I got everything that I paid for!
December 2, 2012
Rated 4 out of 5 by RxDoc71 Great location and friendly staff, but....
I have started staying at this Westin for business meetings in Memphis. The location is fabulous for it's close location to restaurants and Beale street. My experience overall has been great so far. The staff is always very friendly and efficient (i.e. front desk). During this weeks stay I noticed that the cleanliness of the room (and hallways) left a lot to be desired. It looked like my room hadn't been vacuumed (at least not thoroughly), there was someones old underwear in the closet , the power connection on the desk was broken and two of the towels in the bathroom had stains on them (making me wonder if they had been washed). I would like to continue as a frequent guest here and hope that this was an isolated issue. If not....then it might be time to start looking for other properties in the area. Location simply is NOT everything!
December 1, 2012
Rated 5 out of 5 by Bamadeb Above Expectations
After reading some reviews I wasn't sure what to expect. Security was tight as the Lakers were leaving the Hotel as we were arriving. This was an awesome experience in itself. The staff checked us in promptly. We continued to watch the team board the bus and the security personnel was nice. The room was clean and very comfortable... Our room overlooked Beale street so I will say it is loud on into the night. If you prefer total quiet request room on the other side of hotel...I was extremely pleased with the attached parking garage...I read reviews where ppl had issues with the minibar. We didn't even open it and there were no issues of being charged for anything. There wasn't time to worry about internet service so I didn't bother.
November 27, 2012
Rated 2 out of 5 by none2012 This hotel was acceptable
The room accomodatiuons were below par. electrical sockets were damaged and the room wasnt clean
November 26, 2012
Rated 5 out of 5 by jwill110 Fantastic
Caveat: When I arrived, I was surprised to be upgraded to a "presidential suite." Wow. It knocked my socks off. Super-comfortable and luxurious. (I'm not normally a "Presidential Suite" kind of guy.)
Staff was also helpful and friendly.
Great stay overall!
November 17, 2012
Rated 2 out of 5 by Determa55 Determa55
We were very disappointed with our stay. We were misinformed about the parking situation with an event near the hotel. The shower was leaking, carpet was dirtly and our view was horrible. Staff offered to move us but we were completely unpacked so dealt with the wet bathroom floor. Used alot of towels. The location was excellent but not nearly worth the amount of points compared to many other Westins we have stayed at. This didn't even come close. Staff did attempt to meet our needs but clearly we were very disappointed.
November 12, 2012
Rated 2 out of 5 by Verified Reviewer Hotel needs to revisit customer needs & expectations
The hotel room when we arrived was very nice. But the next morning, we found no cream/sugar for the coffee, and when we went to call room service about this, we found the phone had no dial tone.
The shower floor was very white and gritty, and did not drain properly, holding a great deal of water when showering.
Upon checkout, our credit card was given a $100 hold for "incidentals" - when I called 2 days later to see when it would be lifted I was told it would be between 5-7 days. When I asked why, I was told "I don't know" - Rule one of customer service - NEVER say "I don't know".
I expected much more from a hotel of the caliber.
November 12, 2012
Rated 3 out of 5 by SmiJTP Extremely friendly staff. Some cleanliness/maintenance issues
The staff at this hotel is amazingly friendly and helpful. From the second I arrived everyone had smiles, helped find local places to eat and even tickets for a game that same night.
At both check in and check out I was offered assistance with a very heavy bag and was never made to feel like it was a burden.
The location of this hotel is absolutely perfect for anyone wishing to explore Beale Street and the in/out valet and parking makes getting to outlying attractions easy.
The room was spacious and mostly clean, but the shower had mildew/mold in the grout and there were black scuff marks on the floor. The first day of my stay the toilet clogged and I called for maintenance. I arrived back at the room 4 hours later and the problem had not been fixed. I put in a second call and it was fixed within a couple of hours, but they did not bother to clean the toilet after the repair. That was my only complaint about my stay there.
November 10, 2012
Rated 5 out of 5 by Tourists Memphis Westin
Excellent and very friendly service. Room was clean. Bathroom was large. The bed was very comfortable. The Dining facility was excellent and the meals surprisingly affordable. Great location to Beale Street, Rock and Blues Museum, Gibson Guitar Factory and the FedEx Center.
November 6, 2012
Rated 1 out of 5 by berg72791 Disappointment
First off the hotel is very beautiful. We stayed the night of 11/3. First off you can hear a pin drop outside your door and when a door slams in your hall your whole door shakes, which leads to our disaster night at the Westin. There was a fraternity party on our floor! They were very obnoxious and loud. Security was called and he told them to leave but later was talked out of it by the frat boys. Not 10 minutes later they were at it again and security was called again but just walked up and down the halls and did nothing! This did not end until around 4 am. Maybe next time if the hotel has a party like that then they can all be put on one floor?! I am very disappointed with the westin because i thought they were a high class hotel..... guess not. Will not stay again.
November 6, 2012
Rated 5 out of 5 by LoriAnn staff
I've attended our annual conference at this hotel for a number of years and I find the staff to be very friendly and always there to answer any question you may have
October 30, 2012
Rated 1 out of 5 by SPGscottsch Worst experience this year.
After more than 50 nights at Starwood properties this year, the service here was the worst, by far.
Argumentative, rude front desk personnel. Poor platinum recognition. Funky suite (you call this a suite?). Room service was not delivered in 30 minutes as promised, so missed breakfast the day of my departure. No apologies.
My bag clumsily loaded upside down in the car (who does that?), and contents spilled on the driveway.
Rethinking my loyalty program.
October 26, 2012
Rated 3 out of 5 by bullit The staff were friendly and helpful.
We asked the staff for information and directions regarding points of interest. Their response was excellent. Our expectations were met within the Starwood standard. Had a great time.
October 23, 2012
Rated 4 out of 5 by Malloid Room quality
We ran in to an issue with the elevator card readers not recognizing the cards, It was handled same day, so thank you. Being an SPG member and staying on the SPG floor, I thought the rooms would have been maintained a little better. Bathroom vent fan has not been cleaned in quite some time. In ddition, the counter mirror had rust marks. In addition, we were part of a conference. Every morning, the breakfast buffet was cold
October 22, 2012
Rated 3 out of 5 by Mel11 Not as nice as other Westin properties
I stay weekly at another hotel in the area until my company changed the policy that requires me to stay at the Westin in Memphis. I have stayed there twice recently. For the price of the room and parking, it in no way compares to other Westin resorts. During both of my stays there, maintenance had to be sent to my room due to the television not working and issues with the A/C.
October 19, 2012