Rated 5 out of 5 by BGill Good Hotel
The hotel is great. The only problem that I have is having additional charges for Wi-Fi. I really don't understand why lower price hotel chains with good accommodations can offer this free and with the Westin there are additional charges. Additional charges would not be a problem for business travelers but is unfair for pleasure travelers. Lap tops may be used for reviews for dining or entertainment.
December 2, 2014
Rated 5 out of 5 by smkdvr42 Great Hotel, Comfortable, one small issue
The hotel was great for cleaniness, location and being comfortable.
The one small issue that I had is detailed below.
I booked this room at least two months in advance. Check out is at noon with check in starting at three in the afternoon. We showed up at 4:40 pm. The room I had reserved at least two months prior was not ready to be occupied. We were told we could wait at a minimum of 30 min or take another room. (King bed reserved and ended up with two double beds) We had dinner reservations, so we could not wait around for our room to be ready. I was ok with all this till the next morning. Housekeeping started beating on our door at 9:30 am. I was disgusted for two reasons. The first being that check out was still two and a half hours away. Secondly that would mean they had seven hours and 40 minutes to prepare the room I reserved that was not ready when we arrived. The room was pre-paid before arrival and at checkout I asked the front desk worker to comp the valet fee for the hotel not having the room I reserved ready to be occupied. I was told she could not comp the valet charge because it was a separate entity. What I find hard to believe about that statement is the hotel is the one that charged me for the fee and billed it to my hotel billing statement. Other than that the hotel was great and very comfortable. I believe something could have been done for your overbooking or slowness. Whatever the problem might have been with the room not available.
February 11, 2013
Rated 1 out of 5 by Rudrick Noisy hotel
The noise made sleep impossible, otherwise the hotel is very nice, but, we rented the room to sleep in.
October 26, 2014
Rated 1 out of 5 by pmeyers08 Not Satisfied
My husband almost always stay at a Westin facility and are always pleased when we do.
When we arrived on Wednesday night, we were greeted by a "not so friendly" front desk employee. No welcome, no enjoy your stay, do you have any questions, need help with your bags - nothing. Not impressed!!! Room not the best we've ever had - but the thing that got us the most so far - Returned to our room late last night after a fun day out prepared to order room service, as we checked that morning and it says there is a late night menu that we can order from 10:00 p.m. to 6:00 a.m. We called downstairs - we're told by they didn't serve food that late. My husband asked the question on why it was in the menu - no answer. We ended the call and called back to ask if there were places in the area that would still deliver - The phone rang literally for 20 minutes. My husband had time to go down to the front desk and come back up with menu's before a man answered (I'll refrain from saying his name) when I told him we had been letting the phone ring for 20 minutes, he proceeded to argue with me that it was 20 minutes. Then when I asked him a few questions, he didn't answer me - just empty air. I told him I couldn't believe the service we were getting and he didn't apologize or anything - just empty air. If you'd like to know who this is by name, please feel free to call or email me and I'll be happy to provide you with the name.
This morning we ordered breakfast in our room - they ended up getting my order totally wrong. I'm thinking there needs to be a look at the way the management of this facility is run. I'm starting to think that sending this review in with still a few more days here - I may have more to write about.
March 14, 2014
Rated 1 out of 5 by NIKE57 INTERNET, VALET, FITNESS CENTER all poor!!
This was my third visit - and it was very disappointing.
The internet is intermittent and slow.
The valet team are more focused on sitting in the back room resting in the morning - rather than making cars available.
The wake-up call system was zero for two on the two nights i stayed last week.
The Fitness Center is dirty and the machines were modern and functional in 2002, which is ten years ago!
The staff are not interested in fixing these problems.
Think very hard re alternatives to this ...
January 24, 2012
Rated 1 out of 5 by DedicatedSPGer Does not meet the Westin standard
I stay four to five nights a week in an SPG property. The Westin Memphis Beale Street was probably my worst experience yet. Despite the fact that we were repeatedly told our room would be ready very soon, we waited three hours for the room to become available. We then had a problem with charges that we were told would be complimentary because of our trouble (breafkast, internet and parking). I normally I love SPG and Westin, but I was really disappointed by this experience.
March 23, 2014
Rated 1 out of 5 by jacki2755555 over charges
got charged for a cancelled room.
when called to dispute, took 4 days to get an answer....I called every day mon-thur and was told I would be called back (was not called)
management told me would be charged regardless...
staff (accounting-nikki and ashton, management-dave) incredibly rude....
November 13, 2014
Rated 4 out of 5 by 4gtown Bring a flash light
Was our first visit to Memphis and our visit to a Westin Hotel. The hotel it's self is very nice, the staff "in person" are very nice and professional. On the phone not so much..they were short with me and seemed to be bothered to be talking on the phone. The bathrooms are much to dark, not enough light to put on makeup or shave. Please brighten up the bathrooms. Also, felt that with the price of the room, food and parking that the internet usage should have been free or at least free in the lobby area. Also witnessed a valet worker back a large GMC truck into the wall. Glad we used the self park and it was less cost.
February 14, 2012
Rated 1 out of 5 by SPG39828 Front Desk Worst Ever
Good luck getting anyone to help you at the desk. Your room will not be ready at check in
Welcome to Westin Memphis
SPG Silver Gold or Platinum means nothing here..
Enjoy your stay....
July 16, 2013
Rated 4 out of 5 by Akaf86 The rooms needs to be clean a lot better.
When I arrived I realized that the hotel is very nice. The hotel lobby and other areas are nice. However, when I arrived to my room and decided to take a nap before venturing out in the town, my bedding was filthy. I was unable to take a nap until someone came and changed it. I waited a while so I decided to leave and venture into the city without a nap. When I pulled the covers back there was a nasty brown stain on the spread and there was also a brown stain on the bottom of the spread as well. I took a photo for proof if your office needed to see. I was disappointed and concerned about sleeping on the mattress but after a day I felt better. This is my first time staying in your hotel.
December 27, 2012
Rated 4 out of 5 by bitt2012 Pretty good if you can afford it.
My husband and I enjoyed our stay at the Westin. It is so close to Beale Street and that is the reason we stayed here. The staff was very friendly and helpful as well. The room was clean and big and the bathroom was huge and cleanish.... The bed was very comfy. The only negative it that it is pretty expensive. On top of paying almost $200 a night, they charge $18 a day to park or $24 a day for valet. That adds almost $50 to your bill. Also, they have a mini bar in the room. Some people may find that handy, but they have a sensored tray right on top of the entertainment center. (BE CAREFUL if you are clumsy or have anything sitting on top that may fall on the tray!) If you remove something for rmore than 30 seconds it automatically charges that item to your room, and be careful because the prices are ridiculous! Luckily, I read the sign, because my husband almost bought a $10 can of jelly beans that maybe had 30 beans in it, just because he picked it up. I find that kind of tacky! They also do not have a pool which is diappointing when you pay $200 a night, but overall, it was nice. The best part was that is was close to Beale. If it wasn't, I would not stay there. Too little for too much money, and they charge extra for every little thing they can think of. The convenience of the location is the best part.
September 5, 2012
Rated 1 out of 5 by John The Most Disappointing Starwood Experience
The experience at this Westin was by far the worst Starwood hotel experience ever for me. Upon checkin, the staff completely ignored the Starwood Gold & Platinum check-in counter. What's the point of having it if you don't use it? Then, the staff argued about my Starwood status. Once I finally received my room key, I had to return to the lobby because it didn't work. Upon finally entering my room, I noticed they had given me a room with 2 double beds, not the King room I had reserved. I called the front desk, asking for a King room and they said all were booked. I noted that I had reserved a King room, and they once again argued with me until realizing that I had in fact booked a King room. They said, "Oh well, all King rooms are booked and there isn't anything we can do for you. If you were staying more than one night, maybe we could do something and upgrade you." Completely unacceptable. I may take my hotel business elsewhere and my Starwood loyalty will go from 100% Starwood to 0% Starwood. To make the entire experience worse, the elevators, lobby, restrooms, hallways and guest room were filthy. Splatters and dried liquid stains in the elevators...large stains on the carpets in the guest room....toilet seat that was broken and falling off...mildew in the shower....mildew stains on the towels.....the list goes on and on. I won't be staying at this Starwood property ever again.
June 1, 2013
Rated 1 out of 5 by Kris1230 Leftover Lipstick and Leaking shower
Horrible. Hotel was booked so we couldn't change rooms. The shower leaked into the room from the bathroom onto the carpet. There was lipstick on the "clean" glass in the bathroom and they failed to clean my room on the 3rd day and then complained that they needed to bring me towels twice when one towel wasn't going to work for 3 people. Upon check out I was offered nothing and told there was no manager on duty to speak with. If I wanted a leaky shower and dirty glasses I could've found a hotel that was much cheaper than $259.00 per night. Incredibly disappointing. And in the future, try to have a manager working at all times instead of a college kid telling me how sorry he was and giving me extra starwood points. Really?
March 18, 2013
Rated 1 out of 5 by KeithH Worst Westin Experience
This was by and far the worst customer experience I have had at a Westin. It was only remedied on the final day by the awesome manager Leigh. Until then I had been snapped at by the front desk, told that the large group that had used my room longer than planned was more important than I was. ANOTHER GUEST HAD THE POLICE CALLED ON THEM AND WAS BANNED FROM THE HOTEL FOR LIFE. I saw it happen and the guest was not unruly. The whole experience was surreal. I am only going back because Leigh told me to call her ahead of time and I know she will make it right.
January 25, 2013
Rated 1 out of 5 by Rgbr Wrongly charged
While the hotel itself was great the service upon checkout was very unhelpful. We were charged for a movie we did not rent and the manager was not helpful and would not take care of the problem. Was very disappointed in the customer service.
October 8, 2014
Rated 2 out of 5 by DisappointedRN This was very DISAPPOINTING!!
This hotel and it's amenities are very misleading. Please be prepared to pay for parking,liquor tax,state tax,city tax,occupancy tax,and refreshment center tax. Also the refrigerator is a stocked alcohol&beverage refrigerator, snacks(chips etc.) are also available, be mindful on your selections because its all on a 30 sec sensor. The carpet was very stained, iron leaked water, hotel has NO pool and staff was not very friendly. I informed staff that I needed a refrigerator for my husband meds(insulins) they promised to bring a extra one but I never received it, so I requested they remove some items from the stocked refrigerator & staff informed me that couldn't be done, so we iced his insulin to keep it cool... I was very disappointed with my stay, & ill never return!!
August 28, 2013
Rated 4 out of 5 by MkayMa78 It was nice
I thought that the room was nice, but it was not what I had expected. I've stayed in a few hotels during my travels over the last few months, and for the value, it did not meet my expectations. One main disappointment was the WiFi. In a time when there are so many of us traveling, this is a feature that I would think all hotels would have as complementary (I stayed in a hotel in Atlanta, same price, bigger room, with free WiFi). Other than that, nice bed, needs a little maintenance in the bathroom, but overall nice.
November 23, 2011
Rated 3 out of 5 by WorkTravelerReview Great Location, Friendly Staff
Fantastic Location. Friendly and helpful staff.
Parking is inconvenient and the vendor (not the hotel) charges random prices...Example: First night (10 hours) I was there, lost my ticket, paid $15. Second night (8 hours), had ticket, paid $20. Sign posted said: $10.
Hallways need sprucing up and need to be vacuumed and cleaned regularly...consistently observed regular issues with bits of trash etc in the hallways. Workout center was adequate and nice.
Room service late night dining options really don't exist.
January 24, 2012
Rated 1 out of 5 by MysticDog Sub par experience
Was excited to be on Beale Street.
But poor service at Westin put a damper.
Was given a room where someone was already checked in (!). Has never happened before. Hastened out of room and went back to lobby.
Am a Gold member but no upgrade was made available.
No Club level on property. (hmmm, how is that possible?)
No pool. (ok, maybe understandable)
Poor room cleaning service.
Checkout got bill wrong by overcharging.
Just generally a sub par experience for such a great brand ... but still liked Memphis!
August 19, 2013
Rated 5 out of 5 by EHibb Best place for birthday celebration!
My boyfriend and I chose the Westin on Beale to celebrate our birthdays this year. The beds were extremely comfortable and the showers were spa-like. The best part for us though was the staff. They really took care of us and made us feel special during our stay. We already plan on coming back. I couldn't have asked for a better way to spend our birthdays!
September 2, 2014
Rated 5 out of 5 by DNice1 This hotel fulfills the definition of the word " Luxury"
This luxury hotel provides a room so nice that it made it hard to go out and enjoy the city.
December 1, 2014
Rated 2 out of 5 by Kew787 Disappointed in our second stay here
I'd like to start by saying that my husband and I stayed here over 2 years ago on the night of our wedding, and the stay was perfect! Unfortunately, our stay this time around was not near as pleasant. Our check in was supposed to be at 3:00, we arrived at 4:00 and were unable to get into our room until 5:15. We hung our room service sign for breakfast outside the door, it was never picked up and when we did receive it after calling the desk we were incorrectly charged. There was no regular coffee in our room but instead 3 packs of decaf. I would like to say that the staff was helpful and courteous with each of these situations, but when I pay over $250 a night for a room I expect the service and accommodations to reflect the price. The biggest positive moment from our stay was sleeping in the amazingly comfortable bed.
March 9, 2014
Rated 3 out of 5 by Joni Have stayed here 15 times
I have been bringing course attendees to this property 3 times/yr since they opened their doors. The place is getting tired and the lack of attention to detail is growing. My mattress cover zipper was ripped, had to call for bath towels one night, safe did not work, no water, no creamers, stained carpets, no longer offer HBO, groaning elevators--yet the rates keep rising! I like it here, the location is perfect and the staff are friendly so I'm really on the fence.
March 10, 2014
Rated 1 out of 5 by DJ61 Room
I was very disappointed in the condition of the bed, when I walked in and seen that the bed covers were wrinkled and even the sheets had wrinkles. I have stayed at Westins all over the world and this is the first time I can say that the bed was not inviting. This was my birthday present to myself, I wanted to stay close to the forum so I could attend a Grizzlies game for my birthday. I took pictures if you want me to send you the pictures I can provide them.
December 31, 2013
Rated 4 out of 5 by RxDoc71 Great location and friendly staff, but....
I have started staying at this Westin for business meetings in Memphis. The location is fabulous for it's close location to restaurants and Beale street. My experience overall has been great so far. The staff is always very friendly and efficient (i.e. front desk). During this weeks stay I noticed that the cleanliness of the room (and hallways) left a lot to be desired. It looked like my room hadn't been vacuumed (at least not thoroughly), there was someones old underwear in the closet , the power connection on the desk was broken and two of the towels in the bathroom had stains on them (making me wonder if they had been washed). I would like to continue as a frequent guest here and hope that this was an isolated issue. If not....then it might be time to start looking for other properties in the area. Location simply is NOT everything!
December 1, 2012
Rated 1 out of 5 by Steamer88 Memphis Hotel a black mark on Westin Brand
Booked a 12 day business trip at the Westin Memphis. Worst mistake of my life. Nofified staff after just 2 nights of my depature, requesting the GM provide me his manager's name and number, 10 days later still waiting. I Later learned my colleague threatened to leave after 1 night weeks earlier and only stayed b/c she was given a suite for our 12 day stay. Cancelled dinner plans with local colleauges due to hotel management .
June 21, 2013
Rated 4 out of 5 by foodatl Great rooms/fitness
I love the hotel but I was very unhappy with the restaurant. I ordered oatmeal and coffee. My coworker arrived and asked for a banana. I told the waitress we were in a hurry so to please bring me the check so that I could pay. She did but never filled my coffee and 25 minutes later---no oatmeal. I asked if they could put it to go so I could take with me as we had a meeting to get to. It still wasn't done SO I PAID but no food.
April 30, 2012
Rated 4 out of 5 by Malloid Room quality
We ran in to an issue with the elevator card readers not recognizing the cards, It was handled same day, so thank you. Being an SPG member and staying on the SPG floor, I thought the rooms would have been maintained a little better. Bathroom vent fan has not been cleaned in quite some time. In ddition, the counter mirror had rust marks. In addition, we were part of a conference. Every morning, the breakfast buffet was cold
October 22, 2012
Rated 1 out of 5 by jackson10 Unfulfilled deal by Westin
The reservation representative and I discussed at great length what deals/specials where available prior to booking my stay.
Upon check in I was informed that I wouldn't receive the deal. I asked to speak to a manager but there was no manager on duty at 6:30 p.m.. The front desk employee baulked when I said I was anticipating a call from the hotel regarding scheduling a massage as I had discussed with the reservation representative. He said massages are not available at this hotel.
At Check out I asked for the manager but there was no manager working again. This rep said the hotel does arrange massages.
Didn't get the deal I paid for. Disappointed with the lack of management. Room was average to below average. It showed wear and the bed lacked the heavenly extras. This property is run down and dirty. It is not WESTIN standards. This place is low budget with a high price.
April 7, 2013
Rated 4 out of 5 by PYPER312 Memphis in late May
This was first time staying down by Beale St. The Westin is a nice hotel and is in a great location. We got there a little after 9 pm. We had a terrible time getting to the hotel because of the streets being blocked off. We were not aware that they did this. I like staying at the hotel and loved that you could walk to just about anywhere, but we wished we were told about the streets being blocked off at 9.
June 10, 2012