Rated 5 out of 5 by martmc Wonderful stay in Memphis
I spent a night on business travel and was very impressed with cleanliness of the hotel and the attentiveness of the staff. Having Beale Street around the corner was an added bonus.
October 15, 2014
Rated 1 out of 5 by Rgbr Wrongly charged
While the hotel itself was great the service upon checkout was very unhelpful. We were charged for a movie we did not rent and the manager was not helpful and would not take care of the problem. Was very disappointed in the customer service.
October 8, 2014
Rated 5 out of 5 by Jinx50 Great service and beautiful property
The Assistant Guest Services Manager, Gary Morrison, was super helpful at check-in and he placed me into a very, very nice room.
It certainly felt as though I was being treated like a Platinum guest.
October 6, 2014
Rated 5 out of 5 by EHibb Best place for birthday celebration!
My boyfriend and I chose the Westin on Beale to celebrate our birthdays this year. The beds were extremely comfortable and the showers were spa-like. The best part for us though was the staff. They really took care of us and made us feel special during our stay. We already plan on coming back. I couldn't have asked for a better way to spend our birthdays!
September 2, 2014
Rated 3 out of 5 by Nbbjdm Will not come back
Great location but this place needs some work. We arrived at 5 pm after a 7 hour trip and our room wasn't ready until 7 pm. The next day we left in the morning, came back to our room at 5 pm and it still hadn't been cleaned. We had to ask that our room be cleaned. The next day, housekeeping only picked up dirty towels, did not clean the room, and did not leave clean towels. We called the front desk to request clean towels and almost 3 hours and 3 phone calls later we still do not have towels. Completely unacceptable.
February 20, 2012
Rated 5 out of 5 by AH42 Excellent service
The staff were te best! Arranged transportation to and from airport. Also, was very helpful with information about Graceland tours. Highly recommend the staff!
August 30, 2014
Rated 1 out of 5 by Travis79 2 star treatment with a 4 star price.
The hotel lobby was beautiful and the location excellent. That is just about all the positive things I can say about the Westin Memphis Beale Street. We inspected the room upon arrival. The lounge chair in the room had several large blood stains on it. We also found that several of the sodas in the mini bar had been opened and put back in the bar. I called the front desk to complain. they told me that they would restock the bar the following day. (We were only staying one night.) I asked to be moved to a new room due to the bloody furniture. We were told there were only suites available and it would cost extra to be upgraded. Later I found out that I had been charged for the sodas that were opened in the bar. I have since written a letter and email to the management and am awaiting response. I will update this review once I hear from some one. Until then I would not recommend this hotel.
April 18, 2012
Rated 5 out of 5 by smkdvr42 Great Hotel, Comfortable, one small issue
The hotel was great for cleaniness, location and being comfortable.
The one small issue that I had is detailed below.
I booked this room at least two months in advance. Check out is at noon with check in starting at three in the afternoon. We showed up at 4:40 pm. The room I had reserved at least two months prior was not ready to be occupied. We were told we could wait at a minimum of 30 min or take another room. (King bed reserved and ended up with two double beds) We had dinner reservations, so we could not wait around for our room to be ready. I was ok with all this till the next morning. Housekeeping started beating on our door at 9:30 am. I was disgusted for two reasons. The first being that check out was still two and a half hours away. Secondly that would mean they had seven hours and 40 minutes to prepare the room I reserved that was not ready when we arrived. The room was pre-paid before arrival and at checkout I asked the front desk worker to comp the valet fee for the hotel not having the room I reserved ready to be occupied. I was told she could not comp the valet charge because it was a separate entity. What I find hard to believe about that statement is the hotel is the one that charged me for the fee and billed it to my hotel billing statement. Other than that the hotel was great and very comfortable. I believe something could have been done for your overbooking or slowness. Whatever the problem might have been with the room not available.
February 11, 2013