The Westin Memphis Beale Street

  • 170 Lt. George W. Lee Avenue
  • Memphis,
  • Tennessee
  • 38103
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.5 out of 5 by 469 reviewers.
Rated 4 out of 5 by Pretty good if you can afford it. My husband and I enjoyed our stay at the Westin. It is so close to Beale Street and that is the reason we stayed here. The staff was very friendly and helpful as well. The room was clean and big and the bathroom was huge and cleanish.... The bed was very comfy. The only negative it that it is pretty expensive. On top of paying almost $200 a night, they charge $18 a day to park or $24 a day for valet. That adds almost $50 to your bill. Also, they have a mini bar in the room. Some people may find that handy, but they have a sensored tray right on top of the entertainment center. (BE CAREFUL if you are clumsy or have anything sitting on top that may fall on the tray!) If you remove something for rmore than 30 seconds it automatically charges that item to your room, and be careful because the prices are ridiculous! Luckily, I read the sign, because my husband almost bought a $10 can of jelly beans that maybe had 30 beans in it, just because he picked it up. I find that kind of tacky! They also do not have a pool which is diappointing when you pay $200 a night, but overall, it was nice. The best part was that is was close to Beale. If it wasn't, I would not stay there. Too little for too much money, and they charge extra for every little thing they can think of. The convenience of the location is the best part. September 5, 2012
Rated 5 out of 5 by Excellent Stay Including Small Dog Friendliness My wife and I chose this Westin due to their reputation, location to Beale and their small dog friendliness. ALL staff displayed excellent southern hospitality. One of a few that do not have per night dog fee...only a deposit. Their gift shop even had Heavenly dog beds for sale! Beds were great, rooms had closet with robes and safe, bathroom very large with ind. shower. Clean rooms/hotel. Self parking(pay @ check-in $18) next door saves a little $$ w/in & out priviledges. They even have beautiful Gibson guitars and amp to use free in rooms! Disappointed with Wi-Fi charge & room fridge stocked full of hotel drinks/snacks($$$). We would have preferred stocking it with our refreshments. September 3, 2012
Rated 5 out of 5 by Memphis treasure excellent service, quiet rooms, staff friendly and helpful. This was our second stay at the Westin Memphis and would recommend it to others. September 2, 2012
Rated 5 out of 5 by Great Weekend Getaway Decided to stay downtown for a Saturday night event. Had dinner at Blue Friday and it was great. Staff was exceptional. Room was wonderful and staff was very friendly and helpful. August 29, 2012
Rated 4 out of 5 by Great Location This hotel is fairly new and in a great location. Lack of a room upgrade is frustrating. Hotel parking is prettry expensive, but there is limited, free overnight street parking. August 27, 2012
Rated 3 out of 5 by Ok Hotel Terrible toilet pressure. Commode stopped up first night we were there around midnight and we had to plunge the toilet ourselves and a plumber showed up knocking on our door at 7:10 to check on the matter. We had to call desk after day two to request more shampoo and conditioner. Location was great but room needed more attention. August 26, 2012
Rated 2 out of 5 by Good location. Hotel needs to improve This Westin is in a great location but the hotel has a lot to be desired. If you planning on working while in the hotel, good luck. Their wireless Internet is the worse I've seen in some time. Couldn't get any work done. Also no club level? If you are platinum member don't expect any perks at all. August 26, 2012
Rated 5 out of 5 by Excellent Stay I thoroughly enjoyed my stay at the Westin Beale. The hotel staff were extremely warm, yet professional and personable. Even though I was close to Beale St and all the great restaurants, I found myself in need of a late night snack and room service was awesome. Breakfast at Blue the next morning was phenomenal as well. The bed was heavenly and the room was welcoming. The cleanliness of the entire hotel should be applauded. I wanted to stay an extra day just to see if everything would be as pleasing. August 22, 2012
Rated 4 out of 5 by Clean, Comfy and a Fabulous Location The best part about this hotel is the location. It's close to Beale Street as well as many other fun restaurants and bars. The heavenly bed was also amazing after traveling for hours. It was clean, modern and comfy! August 21, 2012
Rated 3 out of 5 by GREAT Location!! We stayed here for 2 nights and you could not ask for a better location to Beale St. and the Fed Ex Forum. Our room was very nice however the bedding (duvet) seemed dingy. After our first night we left the room at 8:00 am and returned at aprroximately 4:00pm to find that our room had not been cleaned. Housekeeping never cleaned or brought any clean towels. Both mornings we were awakened by cleaning staff on our floor who were carrying on conversations from one end of the hall to the other. They were discussing realtionship issues and were EXTREMELY loud at around 7:45am. The Housekeeping or lack thereof seems to be a recurrent issue at this hotel. I would hope that the Westin would be able to correct this problem with their employees. I must say this is the first time I have ever stayed at a hotel and not had housekeeping even attempt to clean the room. August 20, 2012
Rated 2 out of 5 by Lacking I always felt Wetstin's were top tier hotels but when you pay for steak and get hamburger it's very disappointing. No hand towels or wash cloths in the room. Look like it needed to be vacuumed . August 18, 2012
Rated 3 out of 5 by nickeled and dimed It always amazes me that the more you pay for a hotel room, the more they nickel and dime you for services that less expensive hotels include for free. For instance, internet access. If I'd stayed at the hotel down the street, where the rate is probably 1/2 of that of the Westin, I'd have had free wireless internet. But not at the Westin. Nope, there is a charge per every 24 hours. And who among us does not need internet anymore when we travel? Irritates me, and next time I'll skip the overpriced Westin and stay down the street instead. August 15, 2012
Rated 5 out of 5 by upscale hotel our room was wonderful. stocked refrig. and snacks were great. our shower was heaven....great breakfast in the restaurant. August 14, 2012
Rated 1 out of 5 by Terrible Housekeeping Stayed at Westin for three weeks on a business trip. Terrible housekeeping (do not vaccum the room, do not change the sheets, forgot to leave behind a trash can in my room even after I requested? for a trash can twice), slow responses to request (they missed my room for housekeeping service and I had to request towels which came in after the evening was over), tardy behaviour all in all. Parking lot is hardly clean. Lobby looks good. August 13, 2012
Rated 3 out of 5 by NOt up to Westin Standards!!!! If you are looking for an average hotel, then this Westin would be about an 8. If however, you are looking for a luxury hotel, then this hotel would be about a 1 or 2. It was extremely hot and humid in the lobby and the halls. The telephone operator stumbled not only over my name but didn't give me accurate information. I was dissapointed in the fact that this was a Westin. It felt dirty. Computer service didn't stay on. The valet didn't even take the luggage out ot the car. August 7, 2012
Rated 5 out of 5 by Great location - Very nice & clean. Perfect location - spacious, clean rooms & very helpful staff. August 6, 2012
Rated 3 out of 5 by This hotel was not a good value All of the staff were courteous and accomodating. The hotel was lacking on amenities; i.e., charges for wi-fi and interconnect service, no pool, restaurant and hotel lobby lounge hours limited. We felt that everything carried a charge. An example would be buying a soda; no machines, but rather had to purchase from lobby shop for $2.40 each. Also, high charge for valet parking per day. Not only would I not recommend to anyone else, but we won't stay there again. August 4, 2012
Rated 1 out of 5 by Staffing needs to be addressed by mgnt Calling hotel 3 days in a row to extend stay, call was dropped, and desk clerk identified herself with false names. Desk clerk opened with "we only have $$$$ (expensive) rooms" available, I have paid for suites in your hotel, I did not mention price, I requested a room for additional days. The phone calls were an attempt to avoid any confusion or complication at check-in... guess what? My husband was given the run around all over again and he was holding 2 confirmation numbers. Choosing to stay the extra nights turn out to be a mistake. I should have stayed at a different property. I have stayed here before and have great memories with good experiences. My family is from Memphis and we use your hotel for everything when ever we attend family functions. That is over. My room was never cleaned during the entire stay, even after daily requests. We had to ask for towels to be deliver and ended up waiting half a day, one day, hanging them out to dry at a family members house, on another, and sneaking them off the cart one day. The hotel was not full and the staff was not available to answer the phone to meet the need to help assist with towels, REALLY??? I have been a preferred member for over 20 years with the Westin, and never expect anything, but usually am offered at minimum a greeting with my name attached. One night I actually heard a front desk attendant tell a guest, "we don't have any Preferred Options at this hotel, we don't participate because we are too small." meaning we don't offer upgrades, or have a club level floor. August 3, 2012
Rated 2 out of 5 by Not treated like a preferred guest The hotel is in a great location but is more rundown then other Westin hotels I have stayed in. The staff needs more training. I had requested an early checkin and when I arrived at 9am, I didn't mind waiting for the upgraded quiet room that I had requested. The staff member blocked out a specific room for me. I was still waiting at noon. The staff member told me the guest staying in that room had a late check out and would be leaving at 1pm. At 2pm the room was still not ready. The staff member realized he had made a mistake and the guest was actually not leaving until 4pm so he gave me another room that he thought was similar to the larger room I had been waiting for. The room was quiet like I requested but definitely the standard other rooms beside and above this room could see into the room when the curtains were opened. This was the room that I had waited 6 hours for! The front desk claimed they were unaware of the privacy issue but said they would move me. They also agreed that the room was a standard size one and that all the upgradable rooms were now gone! Also, we would have to wait for the new room to be cleaned! So we packed up and left our luggage with them at 4pm so they could move it when the room was ready. This is definitely not how I have been treated at other Starwood hotels. The staff was very nice, just not properly trained on how to treat SPG members! August 2, 2012
Rated 5 out of 5 by Great Room Hotel is very nice and close to Beale Street. Room was large and comfortable. Nice Bar and Resturant. Enjoyed the outdoor sitting areas. August 1, 2012
Rated 2 out of 5 by Hotel Focuses Too Much Penny Pinching On Small Stuff I'm currently staying at this hotel & I'm highly disappointed in many areas. Cost per night doesn't equate 2 what's offered. Room has refrigerator fully stocked w/items 4 purchase & NO room 4 guest items. Items are stacked on weights & if you even lift an item, it's automaticaly charged 2 ur room regardless if you put it back in its place. The room has 2 bottles of Nestles water, but guests only entitled to drink 1w/o charge. We had a cot delivered 2 room. The employee requested a tip. When my hubby said he didn't have enough cash on him, that he'd leave it at the front desk, said employee asked him how much did he have on him. The rooms are small w/ barely enough room 4 the cot. We've had 2 constantly ask for toilet paper in the room. The front desk are unfamiliar w/outside surroundings when we've asked about places to eat, tours of area, etc. The cleaning people need 2 take lessons on making beds. My 13 year old makes a neater bed. It takes forever 4 them 2 clean the room. The last t2 days we've spent hours out of the room & both dayss we returned & they still haven't cleaned the room and it's after 3 p.m. July 28, 2012
Rated 1 out of 5 by Hotel Room Service - Unacceptable We had to sleep in a dirty room one night during our stay, and no one (night manager) would take responsibility in rectifying it. The problem became the resident's fault instead of housekeeping (hotel). We were not compensated for it - even though we asked. July 26, 2012
Rated 3 out of 5 by Great Location, Somewhat Expensive, Good Staff The hotel is somewhat pricey; however, it is very well located and the staff is mostly great. I spend over 100 nights a year at Starwood Properties and can say the staff is good at this hotel. I would recommend this hotel for many reasons including the location, food and staff. July 20, 2012
Rated 4 out of 5 by Beale Street Great hotel..Just a few steps from Beale Street>>> Staying again this week July 16, 2012
Rated 5 out of 5 by Perfect Beale St location Love this hotel. My wife and 2 teenage children stayed 2 nights here. We had 2 rooms and both were lovely with a great view across the street of the Fedex arena and Beale Street. Everyone was so friendly and relaxed. We toured the Gibson guitar factory across the street and was thrilled to be able to have a loaner Gibson in our room for the duration of our stay, no charge. What a fun perk!! We loved that it was one block to Beale Street, we spent both Saturday and Friday night there, what a party!! A very safe beautiful hotel literally in the middle of everything. My wife and daughter had fun at the bar getting to know Carlos, great fun. The breakfast in Bleu was perfect, the service and super foods menu was so appreciated. Will definitely come back to see a basketball game July 11, 2012
Rated 5 out of 5 Great hotel to stay at in Memphis I've stay at this hoteltwo times now. Both stays we're excellent. July 9, 2012
Rated 5 out of 5 by Great Hotel!! We stayed here because of its location to the Gibson store & Beale St. Everyone was VERY nice! The staff was very friendly & always had a smile on their face. We called for an extra blanket & we had it in less than 5 minutes. Our room was very clean & the bathroom was huge. The beds were very comfortable(just as comfortable as my bed at home). The shower was great! My son is tall & he was able to shower without ducking down & the water pressure was great!! We had a wonderful time in Memphis & plan on coming back. July 4, 2012
Rated 4 out of 5 by A Danish experience This Hotel is situated right in the heart of Memphis, walking distance to all the sights and close to the Mississippi River. June 25, 2012
Rated 2 out of 5 by Unusual Poor Performance I am a Platinum member and have stayed at this property several times for business, usually with excellent results. And first of all, let me say that the folks I met were kind and treated me well. I offer this review as an open letter to Westin Beale to address my concerns, as I did in person. The problems started when I went to hang my clothes and found a golf shirt still in the closet from the last occupant (i guess). No big deal, I've left shirts before. Next came issues with room service, when my first 5 requests were unavailable (I finally asked what non seafood items were available and was given a choice of burger, chicken sandwich or steak frites). This was at 9pm on a Monday night, not a late night or weekend menu. Choice number six came up very late. I had to call to see what had happened, as it was 25 minutes after the promised time. It was not as listed in the menu, as the arugula salad was substituted with sauteed garlic asparagus which was placed on top of the frites (soggy) and my steak was overcooked. The peppercorn sauce was also missing. I was told the restaurant had changed menus but unfortunately my room had not received a new one. I got several different stories about the menu, so I am unsure if there was in fact a new one or not. The room service attendant was kind and apologetic, but obviously running late because she was the only one available. When I went to take a shower the valve was malfunctioning and I had a choice of tepid water or scalding, truly too hot to bear even for a second.. I tried to titrate it but after 4-5 attempts i went with the tepid setting. I went down to chat with the manager the next morning, who was very nice and dealt well with my frustration. Unfortunately, when I returned to the room later that day the shower was now continuously leaking and the parts removed for replacement were left in my shower basket, along with the plastic they were wrapped in. The shirt was still in the closet. My frustration level was up and my patience down. I chose to check out a day early and give the management team a few days to correct these issues. I like this Westin and will return, but I knew it was time to go. Things happen. Sometimes issues pile-on and a team can start so far behind they would not have been able to please me. The manager comped my dinner and this was both kind and appropriate. My caution to fellow travelers is to check on the restaurant menu, as "Blu" is attempting to become a seafood-centric restaurant and is apparently offering only the most basic of selections for those of us with allergies/dietary restrictions. I also urge Starwood and Westin Beale Street to discuss this with the Management of Blu in order to better accommodate all their patrons. June 24, 2012
Rated 5 out of 5 by Pleasantly surprised I was concerned after reading some of the less than stellar reviews but was totally satisfied with our stay. My husband and I were traveling with our adult daughter and we booked two rooms. I was very impressed with the young lady who checked us in and spent the time to find the rooms we requested. She was chatty, funny and accommodating. When we were done, she came around the desk, shook my hand and introduced herself. She also made sure we had whatever coupons we needed for the attractions we planned to visit. Our room was what I'd hoped it would be...clean and quiet. I loved the large bathroom. The only complaints I'd mention would be a lack of hot water when I tried to take a shower at 10:00pm and fingerprints all over the window when we arrived. There was was plenty of hot water each morning when we showered. As an aside...I absolutely despise minibars and snack trays...especially ones that charge you if you move an item. I find the whole concept offensive. We had a very nice stay. I liked that it was a contemporary hotel, that you could self park next door and that it was conveniently located. When we travel, we always prefer privacy over excessive "service", so I really can't comment on that. I do want to mention the wonderful Mr. Hayes who expressed an interest in our plans each day, made sure we had coupons and entertained us with his stories and humor while we waited for our car. He is a great asset to the hotel. I would encourage prospective travelers to not be put off by some of the reviews and give the hotel a chance. I think they'd be pleasantly surprised. June 23, 2012
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