Rated 5 out of 5 by Tammy70 Wonder stay!
From check in to checkout the staff did a great job! Enjoyed my stay and look forward to my next trip!
April 26, 2016
Rated 5 out of 5 by 87En Much better than I expected.
The rooms and hallways were very spacious and the employees were very pleasant and helpful. Being literally next door to Beale Street was another plus. Most major attractions in the city seem to be a short walk away from the property.
April 18, 2016
Rated 5 out of 5 by TATTLER2 FRIENDLY STAFF
BESIDES BEING GREETED AS WE DROVE IN EACH AND EVERY TIME WE CAME THROUGH THE HOTEL THE STAFF ALWAYS SPOKE. ALONG WITH THAT THEY WERE SO HELPFUL IN RECOMMENDATIONS FOR RESTAURANTS AND ATTRACTIONS. WE TOTALLY ENJOYED OUR VISIT.
April 15, 2016
Rated 1 out of 5 by TM16 really bad reservation services
there was an error in our reservation.
The front desk was completely unsympathetic and not helpful in resolving our issue
we had to switch rooms and the second room was not ready until 7:30pm the second night
no compensation was offered
I will never stay here again
April 6, 2016
Rated 3 out of 5 by OneKGetaways Location on Beale Street
Location on Beale St. was the only benefit. No pool, no visible security around hotel /approached often by men for money, parking garage during check in is locked making you walk around to the front to enter hotel with luggage. During checkout accused by desk agent of lying when disputing added charges for internet. Agent/ name withheld/ did not believe us when two other checkin agents explained how the internet worked and walked us through to connect and advised there would be no charge due to Starwood Preferred Members. Checkout agent refused to remove charges not believing us and told us she didn't need to hear the explanation from my wife who talked to the other agent. Corrected bill was sent later by hotel removing internet charges after they talked to their two other employees. Not the Westin experience we were expecting. Many choices in the area.
March 25, 2016
Rated 1 out of 5 by Verified Reviewer Lack of Customer Service
I'm a regular customer at this hotel and working for a major global company we get a corporate rate. I requested 1 extra night stay and this was possible but not against the Corporate rate. I was told to go through our corporate travel agent which I did but they were not bale to book the room. I went back to the front desk and they told me to try it again which I refused. Our company has many employees staying at this hotel and I have personally in the past 6 weeks spent 4 weeks here. I was told that the system was not able to give me the corporate rate and I would still need to pay the day rate. The general manager said he would see what he could do the following day yet I never heard from him. Consequence... I have cancelled my next stays, 4 weeks in total, my employees have also canceled all stays (approx. 40 weeks in the next 3 months)! We are all moving to the Sheraton down the street. This is an example how the lack of customer focus and creativity will cost this hotel many weeks of revenue. The icing on the cake... I will ensure that this hotel is being removed from the preferred hotel list of our company!
March 12, 2016
Rated 5 out of 5 by NPE7 Excellent Hotel Right in the Heart of Memphis
The hotel exceeded all expectations (with the lone exception of difficulties experienced while self-parking, primarily due to a faulty garage scanner), and the location cannot be matched - right off of Beale Street in the heart of downtown Memphis. Strongly recommend this hotel to anyone who is looking to experience the great city of Memphis. The friendliness of the staff and the cleanliness of the room and common/public areas were both remarkable and both key factors in the overall positive experience.
February 22, 2016
Rated 1 out of 5 by Layneb No preferred guest recognitions, was forced to move rooms w no staff compensation
We checked in on a Thursday night, and had decided to extend our stay at check-in for two days. I specifically asked for a room that we would not have to move for the next morning. We were appropriately placed in a nice room on the preferred SPG guest floor that was clean and well appointed. Friday morning at 8:30am we received a call from the front desk telling us our room was blocked and we would need to be moved for the next night. I told them that I had specifically asked for a room at checkin that would not cause us to move. The front desk woman was very inconsiderate and quite rude. I came down to the front desk and rechecked in for the next room, started carting my stuff to the lowest floor, only to find it in poor condition, dirty and not nearly up to my expectations. Mind you, we were paying the exact same rate. I called down and explained the room looked like it had been beaten up and I would like to be moved to a clean room. Again, the woman working the front desk was very rude, and moved us one floor up to another accessible room, with no apology, compensation or recognition of the inconvenience she was causing as she hustled me from one room to another. Even a drink credit would have been appreciated. Will never stay here again or recommend to coworkers. We travel a ton for work and stay at SPG hotels constantly. I've never been so disappointed and will be skeptical w booking w Westin in the future.
January 15, 2016