Rated 1 out of 5 by Platinummember99 Second and last try
I gave this hotel another try. Not only my wife and 8 month old child were forced out from their room to another one during my child's sleep while I was at the client site (with 3 more days on the reservation, neither manager on duty nor general manager wanted to speak with me while I was there. I am done with this hotel for good, my previous recommendation stands, do not stay there with the family.
December 2, 2014
Rated 1 out of 5 by Platinummember99 Below average for service quality
As platinum member I travel alot and get used to certain efficiency in services. If you are an average traveller, this hotel is maybe for you. It is newer, with good restaurant and location. Management, cleaning and front desk lack coordination, known for poor communication and poor room mamagement. Would NOT recommend for anyone travelling with family.
November 13, 2014
Rated 5 out of 5 by BGill Good Hotel
The hotel is great. The only problem that I have is having additional charges for Wi-Fi. I really don't understand why lower price hotel chains with good accommodations can offer this free and with the Westin there are additional charges. Additional charges would not be a problem for business travelers but is unfair for pleasure travelers. Lap tops may be used for reviews for dining or entertainment.
December 2, 2014
Rated 1 out of 5 by jacki2755555 over charges
got charged for a cancelled room.
when called to dispute, took 4 days to get an answer....I called every day mon-thur and was told I would be called back (was not called)
management told me would be charged regardless...
staff (accounting-nikki and ashton, management-dave) incredibly rude....
November 13, 2014
Rated 1 out of 5 by Rudrick Noisy hotel
The noise made sleep impossible, otherwise the hotel is very nice, but, we rented the room to sleep in.
October 26, 2014
Rated 5 out of 5 by DNice1 This hotel fulfills the definition of the word " Luxury"
This luxury hotel provides a room so nice that it made it hard to go out and enjoy the city.
December 1, 2014
Rated 1 out of 5 by Travis79 2 star treatment with a 4 star price.
The hotel lobby was beautiful and the location excellent. That is just about all the positive things I can say about the Westin Memphis Beale Street. We inspected the room upon arrival. The lounge chair in the room had several large blood stains on it. We also found that several of the sodas in the mini bar had been opened and put back in the bar. I called the front desk to complain. they told me that they would restock the bar the following day. (We were only staying one night.) I asked to be moved to a new room due to the bloody furniture. We were told there were only suites available and it would cost extra to be upgraded. Later I found out that I had been charged for the sodas that were opened in the bar. I have since written a letter and email to the management and am awaiting response. I will update this review once I hear from some one. Until then I would not recommend this hotel.
April 18, 2012
Rated 3 out of 5 by Nbbjdm Will not come back
Great location but this place needs some work. We arrived at 5 pm after a 7 hour trip and our room wasn't ready until 7 pm. The next day we left in the morning, came back to our room at 5 pm and it still hadn't been cleaned. We had to ask that our room be cleaned. The next day, housekeeping only picked up dirty towels, did not clean the room, and did not leave clean towels. We called the front desk to request clean towels and almost 3 hours and 3 phone calls later we still do not have towels. Completely unacceptable.
February 20, 2012