Rated 3.5 out of 5 by 477
Rated 2 out of 5 by Nick231 This hotel is waaay overpriced
Hotel is not near worth the money!! Parking not free, elevator smelled like urine and they really offer no amenities. I would not recommend this hotel to anyone!!
May 16, 2016
Rated 5 out of 5 by Tammy70 Wonder stay!
From check in to checkout the staff did a great job! Enjoyed my stay and look forward to my next trip!
April 26, 2016
Rated 5 out of 5 by 87En Much better than I expected.
The rooms and hallways were very spacious and the employees were very pleasant and helpful. Being literally next door to Beale Street was another plus. Most major attractions in the city seem to be a short walk away from the property.
April 18, 2016
Rated 5 out of 5 by TATTLER2 FRIENDLY STAFF
BESIDES BEING GREETED AS WE DROVE IN EACH AND EVERY TIME WE CAME THROUGH THE HOTEL THE STAFF ALWAYS SPOKE. ALONG WITH THAT THEY WERE SO HELPFUL IN RECOMMENDATIONS FOR RESTAURANTS AND ATTRACTIONS. WE TOTALLY ENJOYED OUR VISIT.
April 15, 2016
Rated 1 out of 5 by TM16 really bad reservation services
there was an error in our reservation.
The front desk was completely unsympathetic and not helpful in resolving our issue
we had to switch rooms and the second room was not ready until 7:30pm the second night
no compensation was offered
I will never stay here again
April 6, 2016
Rated 3 out of 5 by OneKGetaways Location on Beale Street
Location on Beale St. was the only benefit. No pool, no visible security around hotel /approached often by men for money, parking garage during check in is locked making you walk around to the front to enter hotel with luggage. During checkout accused by desk agent of lying when disputing added charges for internet. Agent/ name withheld/ did not believe us when two other checkin agents explained how the internet worked and walked us through to connect and advised there would be no charge due to Starwood Preferred Members. Checkout agent refused to remove charges not believing us and told us she didn't need to hear the explanation from my wife who talked to the other agent. Corrected bill was sent later by hotel removing internet charges after they talked to their two other employees. Not the Westin experience we were expecting. Many choices in the area.
March 25, 2016
Rated 1 out of 5 by Verified Reviewer Lack of Customer Service
I'm a regular customer at this hotel and working for a major global company we get a corporate rate. I requested 1 extra night stay and this was possible but not against the Corporate rate. I was told to go through our corporate travel agent which I did but they were not bale to book the room. I went back to the front desk and they told me to try it again which I refused. Our company has many employees staying at this hotel and I have personally in the past 6 weeks spent 4 weeks here. I was told that the system was not able to give me the corporate rate and I would still need to pay the day rate. The general manager said he would see what he could do the following day yet I never heard from him. Consequence... I have cancelled my next stays, 4 weeks in total, my employees have also canceled all stays (approx. 40 weeks in the next 3 months)! We are all moving to the Sheraton down the street. This is an example how the lack of customer focus and creativity will cost this hotel many weeks of revenue. The icing on the cake... I will ensure that this hotel is being removed from the preferred hotel list of our company!
March 12, 2016
Rated 5 out of 5 by NPE7 Excellent Hotel Right in the Heart of Memphis
The hotel exceeded all expectations (with the lone exception of difficulties experienced while self-parking, primarily due to a faulty garage scanner), and the location cannot be matched - right off of Beale Street in the heart of downtown Memphis. Strongly recommend this hotel to anyone who is looking to experience the great city of Memphis. The friendliness of the staff and the cleanliness of the room and common/public areas were both remarkable and both key factors in the overall positive experience.
February 22, 2016