Rated 4 out of 5 by raisinking THIS HOTEL IS FANTASTIC
This hotel is great. Apparently, however they need a better housekeeping staff. The mattress pad had a soiled spot (it appeared to be blood), however we did not get into hotel until 2:00 A.M. so therefore did not call down to have bed changed until the morning. When we called it was immediately changed.
we were given points by the manager after we called the manager to make sure that he knew about the situation.
August 18, 2014
Rated 5 out of 5 Great experience
The people are very friendly and helpful. The city experienced a power outage when we were there and the hotel was very helpful and gave us a free buffet breakfast in the morning.
August 18, 2014
Rated 5 out of 5 by UniversityParent Great location
Excellent - comfortable room with easy access to restaurants and local attractions. We had a bike along which could have been a problem. Was stored for us securely. Loved that we could walk to Beale Street!
August 17, 2014
Rated 4 out of 5 by DDM1 Front desk communication issue
I reserved the hotel with one credit card but wanted to pay with a different one. Despite providing the new credit card at check-in (multiple times, mind you) AND confirming at check-out the card I wanted charged (at check-out they had the original card despite scanning the new card at check-in), the WRONG CARD WAS STILL CHARGED. The check-in took way too long because the person couldn't get the situation right, and it didn't matter anyway because when all was said and done, it still didn't happen properly. If you are going to stay there, for the love of God, make sure you use the same card for charges as you do to reserve.
August 4, 2014
Rated 2 out of 5 by Xtom Was a fee for everything
For a hotel that charges what they do one would think that wifi would be free - its not. Have to be careful not to touch any of the goodies. If you do and don't set them down correctly they charge you. The fridge is totally full of goods for sale - can't place your water bottle in the fridge. The ice machine in the hall was out of order. The hallway was dingy and smelled moldy.
August 11, 2014
Rated 5 out of 5 by Sofla Excellent Customer Service
The customer service here is above and beyond from any other hotel of any brand I have ever stayed at. I called Westin reservation line and the man was rude and not interested in trying to accommodate my request. I called the hotel directly and Ms. Williams went out of her way to help me. I will stay here every chance I get because of Ms. Williams, her excellent co- workers and don't forget the bathrooms are spa like. Thank you Ms. Williams!
August 8, 2014
Rated 3 out of 5 by SLMcRae Hosuekeeping Issues
This is my second stay that there were housekeeping issues. The room was dusty so were the lamps, and the coffee maker. The bathroom soap dish has a black mold were it meets the wall and the ceiling is peeling. The hotel had a strong smelling odor in the hall which seeped into the room.
There are cheaper hotels with the same level of service.
August 8, 2014
Rated 3 out of 5 by VisittoMemphis Lovely hotel. HOWEVER...
So many positives: Great Location, Clean Room, Nice Restaurant, Friendly Staff. HOWEVER, I have a huge problem with the reservation/billing process. We paid in full, in advance, for our three-night stay. Upon check-in, they placed a "hold" on my credit card for $275.80 for "incidentals". This amount was not released from my card for a full five days. Not sure how we could have spent $275.80 in incidentals, even if we had consumed the entire contents of the mini bar and then stolen the robes. (Just kidding!) Not pleased and probably won't return. We travel to Memphis several times a year and have never had this happen at the other downtown hotels.
July 25, 2014