Rated 4 out of 5 by WHotelKindaGirl Lovely Property. Close to Everything
The hotel has a sleek, modern look to it. The atmosphere is warm and inviting. The staff is very nice and accomodating.
May 25, 2013
Rated 5 out of 5 by Kareno One night,
Although we only stayed one night I thought the staff and wait staff was very helpful and polite and tried to please us
April 18, 2013
Rated 5 out of 5 by Ann1974 The hotel is in a great downtown location and great features
With the comfort, cleaniness, friendliness and the atmosphere, you cannot ask for more. Had an enjoyable stay.
September 17, 2013
Rated 2 out of 5 Westin Customer Service: Unacceptable
I have traveled and stayed at Westin Resorts regularly, having wonderful experiences with raving reviews of rooms, accommodations and customer service. Unfortunately for this particular hotel, it's staff/management team simply do not measure up. I had a room reserved for over a month at the Westin Memphis Beale Street. Upon my arrival at 4:30pm, when check-in begins at 3pm, the front desk attendant informs us that a large group had a late check out, and our room was not yet ready, assuring that the room would be ready soon. So I waited in the lobby with 20+ other guests with the same issue. After 2 hours of waiting, complaints, being ignored by management and getting shooed from the front desk, our room became available. Not to mention I was supposed to be at an NBA game at 7pm, and I didn't get into my room until 6:30pm, 3 HOURS after check-in. This was UNACCEPTABLE customer service. And to add to the unfavorable situation, I have been trying to contact management for OVER 2 weeks to work out some sort of compensation for this discrepancy. I have called the desk, multiple managers and left numerous messages.
So in conclusion, the hotel itself is beautiful with lovely accommodations, but the staff were simply unwilling to address our issue and are evading any compensation. I would love to talk to someone that can address this issue, if anyone monitors these reviews.
February 11, 2014
Rated 5 out of 5 by great super
The best stay I have ever had in Memphis.
Bed. Shower, Food, and service of the ladies up front. Totally Super
March 11, 2013
Rated 5 out of 5 by Julie13 Has Great features and convenient to College of Rhodes.
The trip was very nice. We were there to visit Rhodes College in Memphis. Hotel met all of our expectations.
February 13, 2013
Rated 1 out of 5 by Irish7 Very pleasant staff
Had my car ready for me at checkout time. Best beds and showers anywhere. Food at LeBleu is truly five star.
December 21, 2012
Rated 4 out of 5 by JoeKR Beautiful Room
Fantastic service, excellent city location, and great, comfortable rooms. It was a pleasure to stay here.
May 27, 2012
Rated 5 out of 5 by Maureen1998 Great location,
Great location Fed Ex Arena, Beale street, Gibson Guitar all just steps away. Hotel was clean and quiet.
March 13, 2013
Rated 5 out of 5 by j1492 This hotel has it all
great location All the staff were great and the room,bar and were above average. I would stay here again
April 3, 2013
Rated 3 out of 5 by Prem Good location
all was well but there were dead bugs/roaches on the floor that we wouldn't have expected at a Westin.
July 8, 2013
Rated 2 out of 5 by none2012 This hotel was acceptable
The room accomodatiuons were below par. electrical sockets were damaged and the room wasnt clean
November 26, 2012
Rated 5 out of 5 by Marsh This hotel food and beverage
Experienced the new menu in the restaurant which was excellent both for dinner and breakfast
April 11, 2013
Rated 5 out of 5 by Glenn Great location
Top notch hotel with great service and only hotel IN the Beale Street Entertainment District
March 2, 2013
Rated 4 out of 5 by panchohio Great Hotel, extras very expensive
Charge for WiFi, Charge for Parking, Parking not convenient, Don't Touch Amenities in Room
February 19, 2013
Rated 5 out of 5 by FromMemphis Exceptional Staff
Check-in was quick and efficient. Answered all my questions. Staff was very professional.
December 8, 2011
Rated 4 out of 5 by Casfay Great Location
Within walking distance to many attractions. Hotel room was clean and comfortable. We were on the quiet side and so had no problem with noise, but friends on the Sullivan's Pub side were kept awake until 5 am with loud music. Some of our party had no shampoo, etc in their rooms, and we had no coffee additions ( cream, sugar) upon arrival. We were supplied as we asked. Make up mirror in our room was clean on one side, but dirty on the other. Just small details, but details are everything! Beds were very comfortable. Room was spacious. Could not get the room cooled downed enough for us at night, but we do like it very cold. Valet parking is expensive, but worth having it when you return to the hotel and many streets are blocked off due to events in the area. Wine by the glass was very expensive at the bar in the hotel. ( $27 for 2 glasses, ni tip). We attended a wedding reception there and the food ( southern style) was delicious ( but expensive for the bride's family $55 per plate. Of course that included the venue, service, food, cakes, etc. They were well organized with set up, bar, etc. I would stay here again because it was a good location and the staff is FANTASTIC!! Very friendly and helpful.
June 17, 2013
Rated 5 out of 5 by sahimber The Westin
Excellent hotel and staff. Great location. Internet should be free for SPG members.
February 12, 2013
Rated 5 out of 5 by Ellie56 Features and service
Unparalleled and distinguished by the people than operate the facility.
January 19, 2013
Rated 3 out of 5 by renee73 Lacking amenities
There was no concierge service. The bar did not open until 5:30 on the weekends.
March 5, 2013
Rated 5 out of 5 by smod 2nd time there, love the place
great spot. I tell everyone that if you are in Memphis, stay at the Westin.
June 21, 2013
Rated 1 out of 5 by rsjones7 Unsatisfactory Experience - Pompous Manager
I have stayed at this hotel several times with a business group and learned the hard way that you don't want a room on the Beale Street side of the property. When booking this reservation we specifically requested a room not on the Beale side. When I checked in (after waiting 10 minutes because they only had one clerk working) I was told the room was not on the Beale side. When I arrived at the room it of course was on the Beale side. My request to move was not accommodated as they said they were fully booked. I went to check out since they couldn't accommodate my request and I was told, only after asking, that I would nevertheless be charged for my room. The manager was arrogant and seemed to not care that he had a guest very unhappy and ready to walk out of his hotel. Particularly when you are spending $400 for a room I think you ought to get better service. The solution offered was earplugs and a "white noise" machine which turned out to be a box fan. Nothing else was offered, like a break on the rate, a voucher for a drink or anything. Additionally the valet service is ultra-slow and the coffee service in the room had not been restocked. All in all this place is poorly run and we won't be back to this hotel or any other Westin. There are at least two other hotels in downtown Memphis in the same category with MUCH better service. Next time we will be staying with them.
February 1, 2014
Rated 5 out of 5 by MemphisTraveler Great location!
This hotel is within walking distance of everything. Staff is ver friendly.
December 22, 2012
Rated 5 out of 5 by leefus48 leefus48
Great bed to sleep in and right at Beale St with an excellent resturant.
April 2, 2013
Rated 5 out of 5 by DP23 Great & Trendy Hotel
Great and Trendy Hotel. Front Desk, Valet staff and AV staff are great.
July 5, 2013
Rated 4 out of 5 by Professor1908 A Hotel Gem in Memphis
This has become my go-to hotel every time I go back home for a visit!
August 11, 2013
Rated 5 out of 5 Great hotel to stay at in Memphis
I've stay at this hoteltwo times now. Both stays we're excellent.
July 9, 2012
Rated 5 out of 5 by Art71 Late arrival
Very accommodating. We were late arrival due to airline issues.
June 25, 2013
Rated 5 out of 5 by Kelvis Great location - Very nice & clean.
Perfect location - spacious, clean rooms & very helpful staff.
August 6, 2012
Rated 5 out of 5 by biosales Memphis Westin
Great fitness center, nice rooms and close to everything!
October 14, 2012