Rated 3 out of 5 by CowboysFan Nice hotel; need minor improvements
The Westin was nice overall. Rooms were comfortable. Problems I encountered was one of the two suites I reserved was not cleaned at 6 pm. Also the noise level from the hallways, freeway and surrounding bathroom was a little annoying.
November 16, 2011
Rated 5 out of 5 by Vaca83 This hotel has great features
Excellent and courteous front desk staff.
We were a family group of 10 on vacation December 2013 with an early morning flight and in need of extended parking.
We were totally cared for and the food was great.
Everyone was friendly, accomodating and helpful.
excellent and courteous front desk staff
great all round help for a family group of 10 on vacation with an early A.M. flight
January 20, 2014
Rated 3 out of 5 by Fischgreg Noisy sleepless nights
I stayed on the 4th floor. I coule hear every vehicle that went by in the parking lot outside. I could hear everyone in the hallway, even when they were not being loud. Because the 4th floor has an open balcony to the lobby, I could actually hear people in the lobby. Finally, each morning, there was a loud vibrating noise that woke me up. I'm assuming it was some water pipes. Very frustrated and tired.
Overall, the hotel was nice, clean and the staff was friendly. If it was not for the noise, my experience and rating would be better.
February 15, 2012
Rated 2 out of 5 by GuestOneMillion 10/26/13
Always something with this hotel. In the past it has been faulty shower doors, poor plumbing, clogged sink, etc. This time, the water pressure fluctuated and the window blind was stuck in the down position and the bottom of it was torn and frayed.
I've stayed exclusively at this hotel for quite some time but it may be time to find another place for my weekend visits.
October 28, 2013
Rated 1 out of 5 by Kton452 Worst Starwood Experience to date,
I have stayed at many starwood properties and they have always been my favorite hotels to stay in terms of comfort and service. This hotel was the opposite of such for the following reasons:
1. I had to find someone to check me in because no one was at the front desk for over 30 min,
2. They lost one of my bags three hours before an international flight and made little to no effort to resolve the issue.
3. Manager placed blame on me for the lost bag although the bellmen was in charge of the bags during my check in.
4.The room had cheap motel florescent lamps throughout as the only light source.
5. Restrooms were gross and the bed (although comfortable) made us both itch all night.
6. Took over an hour for the shuttle to pick us up from airport after a long international flight (they were aware of our arrival time) and the list goes on...
July 16, 2012
Rated 5 out of 5 by CHINALEE excellent service
Your late night front desk staff is EXCELLENT!!!!!!!. I woke up in the middle of the night with cramps in both my legs and feet. The only thing that helps to relieve the pain is tonic water (it's a muscle relaxer). I went down stairs but the bar had already closed. Your front desk manager and shuttle bus driver were able to get me a bottle. Which did the job. They could have said sorry but bar's closed, they didn't. GREAT JOB
June 24, 2013
Rated 5 out of 5 by Peggy Very nice
We really enjoyed this hotel. It was an overnight "date night" and we really enjoyed the room. The bed was super comfy. Shower nice and big, and clean. Staff was very nice.
Would not hesitate to stay again.
Noise was not a problem despite close proximity to DFW airport and really enjoyed watching the airport activity from the 12th floor. Enjoyed the rooftop pool area as well.
Breakfast buffet was excellent.
June 9, 2013
Rated 5 out of 5 by Maria Great hotel!
Stayed at this hotel for one night on business and first impression was perfect. The front desk agent was quick and very helpful. The upgraded room was unexpected but was a very nice gesture. Room was clean, having a restaurant/bar on property was convenient. Shuttle service to/from the airport and American HDQ tops it off. Will be definitely staying at this hotel again.
April 22, 2013
Rated 2 out of 5 by Sandy77 NOT A COMFORTABLE STAY
Firstly, the rooms were so close to each other that we could not sleep all night. There were children/ babies shouting in the room next to ours and we could hear it even with our doors closed. The a/c was very noisy. We did not even sleep well. Like it says on the website "Sleep Well Eat Well" Nothing like that at all. Talking about breakfast. We did not enjoy the breakfast at all. The eggs were very crunchy ( not soft) and if that was not enough, there was a fly in the room, which was even worst. The hallway was very stinky. I was told that only the whirlpool was out of order and the pool was open. But to our surprise, when we went upstairs all ready to jump in the pool, we saw a sign saying the pool was closed. Very disappointed during the stay :(
We were hoping to relax, but really felt bad during the stay. When we reached home, my son said, “Finally we are home! Our home is better than Westin!” We did not expect this from Westin.
July 14, 2013
Rated 3 out of 5 by justjayne does not meet its own defined expectations
The hotel website states clearly the amenities and concessions it offers but when we paid through a reservation service we were told after we paid that we would be unable to enjoy the complimentary buffet breakfast that is clearly advertised on the website. Additionally, the pool was not in service one day and the hot tub was out of service our entire stay we booked with the hotel hoping to relax in the hot tub. We came to this hotel specifically to enjoy the amenities it offered on its website. We anticipated a 4 star hotel would make it a priority to keep their services up and running and additionally keep their word as to what their guests would be provided. Otherwise friendly staff. My son got stuck in one of their non working elevators also which was a scary experience for him. I was traveling with a blind guest who had difficulty using the amenities because the elevator to go to the pool and activity room kept having problems. Poor maintenance. Not a blind friendly hotel
July 24, 2013
Rated 1 out of 5 by lanco poor experience
awful experience. first night, send another one of my check in party to my room at 3am. Scared the heck out of both of us. Sleep over for that night. Next day,absolutely zero room cleaning. arrived back in hotel from work, client dinner at 10pm to find room totally unserviced. A few points were given for the inconvenience but this Westin is broke.
June 10, 2012
Rated 5 out of 5 by FredK SO nice to be "home"
excellent team! My stay was unexpected and they took such good care of me. Stranded due to a missed connection, a quick phone call and I was all set. K Lee even took the time to write a welcome note and make sure some "supplies" were waiting in my room. Once again proving that when asked where I live, I reply at the Westin!
February 16, 2013
Rated 2 out of 5 by Fa81 Very disappointed with the DFW Westin
I have stayed at the DFW location two times in the past year, both for business trips. On both occasions my room has been extremely below the exceptional quality I have come to enjoy of the Westin brand. The service, hospital, quality and cleanliness of this hotel are severely lacking.
July 25, 2013
Rated 5 out of 5 by Required Relaxing Getaway
The hotel is perfect for a nice weekend getaway with the wife. Lots to do in a short driving distance.
Hotel is clean, staff is very friendly, and the bed is very comfortable!
April 21, 2013
Rated 1 out of 5 by virgil Poor Customer service
Didn't feel very welcomed from the start. The staff was very unfriendly and unhelpful.
May 20, 2012
Rated 5 out of 5 by LisaD0126 Whirlwind at the Westin
Having flown in from Cleveland OH for a seminar I was so happy to be greeted by such pleasant staff. My room was fabulous with a comfy king size bed awaiting me after a long afternoon of sessions. Every meal was very tasty and plenty of healthy snacks to keep us energized throughout our second day of sessions. A friendly shuttle driver awaited us promptly at the end of our sessions and off to the airport to return to Cleveland all within 39 hours. Every single staff member I encountered was professional, neatly dressed and courtesy. Would highly recommend and would bring my family there for a stay.
November 17, 2013
Rated 4 out of 5 by KMBoston Surprise in hospitality
I was here for a business trip and only stayed one night but the night I arrived and was back in my room for the evening I received a knock at the door from the hotel staff. They were delivering a healthy complimentary nightcap which was a nice surprise! It was part of their "SuperFoodx" nutrition menu and it was a small sample of a berry smoothie and a cocktail glass of dark chocolate covered blueberries. I enjoyed this very much and have never received this service at any other Westin or SPG hotel.
Also the breakfast buffet was very well stocked. Many fresh cut fruits to select, omelet and waffle station and plenty of tea offerings.
March 28, 2013
Rated 4 out of 5 by Amie Green Initiative
I was given a hang tag for my door to support the green initiative. If I hung the tag on my door, it meant I did not require my linens changed (is how it read). What happened by me supporting the green choice was my room was just skipped entirely. Shampoo, Conditioner etc. was not replenished, coffee and cups not swapped out. No service at all, which I find unacceptable. I am paying for the amenities of staying at a Westin Hotel, being ignored because I choose not to have my linens cleaned is not what I signed up for. Plus, could not even relax in the Hot Tub after work. It was closed for maintence during my stay with no notice.
May 9, 2013
Rated 2 out of 5 by JR4905 Not what I expected from this hotel
Ballroom entrance doors locked forced to use one entrance. Lights turned out on children's event. Food was horrible, couldn't cut the beef it was very tough. Room with 3 people not enough towels, called for towels was asked if I had any towels at all in the room. Then was told when the towels were delivered I should hand the dirty towels to delivery person.
Lisa @ front desk & Jason were very kind and helpful. This was an event geared toward youth and hotel was told this, so why did they act as if our youth should not be there...youth talk (sometimes too loud) and they walk.
Maybe the hotel needs to consider not booking very large events on top of each other.
July 29, 2013
Rated 4 out of 5 by Maxicat Slow, but Steady
The staff was nice, accommodating, and professional. BUT, the check-in process was very slow. It felt like the hotel was taken by surprise at the number of people attending conferences at this particular time and didn't staff accordingly. No guest should have to stand in line for 20-30 minutes and then be told to come back later because their rooms weren't ready. Under pressure the staff gets an A+ for maintaining their professional demeanor and working steadily. I just hate that the service was so poor. The accommodations were clean, beautiful and oh so comfortable. All my needs/concerns were addressed and solved, but YOU guys are better than this experience.
July 29, 2013
Rated 5 out of 5 by Swimmerk I love this hotel!
The staff here is absolutely fantastic. The first time I stayed here was when I was unexpectedly stranded in DFW due to some weather and needed a place to stay. The staff was so courteous and the hotel was so nice that I opted to stay here again a year later when I found myself in Dallas for a wedding.
Not only were they JUST as nice again, I was pleasantly surprised to find a card in my room welcoming me back and thanking me for choosing them again.
I don't get treated this well at the hotel I spend 15 weeks per year at! I will definitely stay at this hotel next time I find myself in Texas again and cannot wait to return.
July 23, 2012
Rated 4 out of 5 by cbfan4L This hotel has great features
This is the second time my husband n I stayed here while going to the Cowboy's game. The restaurant on site was great, bar area was great as well because of the convience, however the restaurant needed a VERY GOOD CLEANING, the wood dividers in between the booths had about an inch thick of dust, literally, the floor needed vacuuming, house keeping for our room was bare minimum, someone dropped popcorn in the hall in front of their door n the popcorn was still there 3 days later, the day we checked out. Expected better from this hotel, housekeeping really needs to b addressed. Hotel is toooo nice to not be cleaned properly.
December 19, 2012
Rated 5 out of 5 by Joe37 Hotel Staff Great
The hotel staff went above and beyond the call of duty to make this a great stay. Dallas was hit by an ice storm and the staff that were able to make it to work did extra duty to calm anxious travelers. The storm causes a short power outage and the staff never missed a beat. They created a candle lit dinner for my small conference group. They were creative and dedicated to completing whatever task they faced and they were upbeat and friendly.
December 8, 2013
Rated 1 out of 5 by GreenBay123 Unhappy Stay at Westin
I am a frequent Westin customer. Out of all the Westins I have stayed out, this was the worst. Only one elevator was in operation all weekend, the staff was unresponsive and not attentitive. Was not a good experience. I stayed on the Preferred SPG floor due to my status and rooms were outdated.
December 17, 2013
Rated 1 out of 5 by clubb Rough Stay for my Customer
I sent my customer to your Hotel. The pictures were of your downtown hotel on the internet so they were not expecting a run of the mill Hotel. Your downtown location is much nicer. He had issue with a broken heater, credit card processing (according to him the staff was not understanding about our arrangement), family had to wait for an hour and a half to be picked up from the airport. Food was good and rooms were clean. My conversation with the manager was good.
December 2, 2013
Rated 5 out of 5 by Spoerlx3 AMAZING HOTEL, confused about the parking rate
ABSOLUTELY AMAZING! As far as the hotel---it is extroidenary. We loved every moment we were there and when they found out that it was our honeymoon, they pampered us even more. We would definitely stay here again. The beds are heavenly! The staff is outstanding and the amminaties are great. Loved everything about it except the parking rate. When we made the reservation we were told the parking rate per night was $8.00. It was our honeymoon, we arrived at 10:30pm and my parents were picking up our car the next day. They picked up our car at 10am (less than 12 hours later) and they were charged $14.00????
June 27, 2012
Rated 5 out of 5 by Shadow25 Great Stay
The hotel had some issues with the elevators however they made every possible effort to accommodate the guest that were staying there.
December 16, 2013
Rated 4 out of 5 by dave682 great hotel for area.
very convenient to airport and area shopping.
December 17, 2013
Rated 2 out of 5 by Lpencek Disappointed
I chose a Westin as it is usually reliable. This one has much to be desired. the entire right bank elevators were out of operation. So getting up and down to and from the room was a chore. I checked in late and was hungry so was happy they hotel had a restaurant . Mistake I should have ordered room service. I was seated by the hostess , the hostess took my order, someone else carried my order out very much later, I seemed to be invisible to the full tables around me where waiters and waitresses were buzzing around the other parties. As other guests were reaching for a bread basket I had none , nor did I have a drink at this point , I stopped a waitress asked for bread and again was forgotten, forty minutes later I stopped another waiter and asked and this time it appeared along with my meal that took a very long time . by this time my glass of seltzer was empty, my glass of wine, empty .. no one asking me if I needed anything else everyone walking by as if I was not sitting there. I finished my meal without anyone ever stopping by my table I had to track someone down to pay the bill I could have gotten up walked out and no one would have known I didn't pay the bill. VERY VERY VERY disappointing. Next morning room service, toast,, not toast at all.. was more like a warm piece of bread..
December 18, 2013
Rated 5 out of 5 by Lori Hotel Exceeded Expectations
This hotel exceeded expections not only with convenience to airport, but also with the friendly, accommodating hotel staff. Christine is exceptional at the front desk. She welcomed us to the property and made us feel at home. All questions and requests were met promptly with a very positive, happy attitude. She went out of her way to secure us a room on the return trip as hotel was full and our check in needed to be at 5:30 am. Everyone from the morning restaurant staff with their huge variety of fresh breakfast foods to the driver of our Westin shuttle to the airport were top notch. For a neat freak, this hotel met the challenge. Thank you Westin for a great stay. Will definitely stay again!
January 22, 2012