Rated 4 out of 5 by ERenee Nice Hotel, Unresponsive Staff
I am a platinum Starwood member, and always prefer Starwood hotels above any other chain. The DFW Airport Westin was beautiful, but I was disappointed in the lack of response to my requests for help in dealing with a late charge posted to my account. On Thursday (3/7) I spoke with a gentleman at the front desk who informed me that he couldn't help me, but gave me a card to contact the accounting department. I did call the accounting department on Friday (3/8), and spoke to an individual named Marta, who also told me she couldn't help me, but would have her boss call me back. I never received a call back. I realize that everyone has many responsibilities during the day, and things can get lost. However, as a Platinum member and a die-hard supporter of Starwood, I don't like feeling as though I have to beg for help.
March 10, 2013
Rated 2 out of 5 by GuestinFebruary Hard to return
Shower didn't work and tv didn't work. Didn't figure out until the 6am so it was a little too late to change rooms.
March 9, 2013
Rated 1 out of 5 by rnarang Sleepless night
The noise levels in my room were unbelievable. I couldn't sleep at all. Not sure if it was the freight elevator or external noise that intruded. I finally called the front desk at 2:30 am after 3 hours of just trying to close my eyes. I had a very important meeting at 8 am and I showed up completely exhausted. Never again will I be staying at your hotel.
March 6, 2013
Rated 1 out of 5 by JohnnyW Very Disappointing - maintenance and service
Upon arrival, no support by front desk.
Nobody advised on parking
Nobody helped with luggage
No welcome as Platinum Guest
Room door showed scratches
Sink was plugged
No water in shower
March 5, 2013
Rated 4 out of 5 by Sneezy Great team work from staff
I was here for a meeting. The staff was very professional, kind, and worked extremely well together. Any requests which were made were passed on to all shifts and departments involved. From FD, to F&B to CSM all super! We knew we could rely on them all! The only problem we had was with the building itself... the heat didn't work in 2 of our meeting rooms and one guest room had no hot water from the sink tap. Everyone went out of their way to make sure we had a successful meeting. THANKS!
March 3, 2013
Rated 3 out of 5 by DrSal Not the greatest location
Card key not working
Noisy ,could hear neighbor's Shower(which is very loud)and toilet.
Noisy ice machine
March 3, 2013
Rated 4 out of 5 by DMMN Convenient
Easy access to the airport. Nice room upgrades for platinums. Checkin and checkout is slow.
March 2, 2013
Rated 2 out of 5 by David01 Needs Improvement
A requested wake-up call was not received. I found half eaten food in one of the drawers in my dresser.
February 28, 2013
Rated 2 out of 5 by Disgustedguest911 This hote is dirty with old linens that should be replaced.
The carpet was torn in my room. The room linens are old with stains. The breakfast service in the restaurant is horrible. They always try to give me a table that is dirty. Several times I have asked for water with ice and then bring me a glass with one ice in it. I guess this hotel management like to play games with guests. the joke is on you and I will no longer book rooms here. I'm traveling to Dallas regularly and this hotel is gross.
February 26, 2013
Rated 5 out of 5 by satisifed100 best hotel experience ever
The staff was proactive in meeting every need. Early check in an late check out made the stay very productive and successful. Surprised to find free internet service that was completely satisfactory.
February 25, 2013
Rated 4 out of 5 by Busyjoe Good for business travel
Clean room, decent food,nice bar area, those are the positives. A couple negatives; cold shower at busy times in the morning, pricey room service for average quality, small TV, no salon. I can deal with all of these things except for the cold shower but I would still recommend based on cleanliness.
February 24, 2013
Rated 1 out of 5 by SPL3 WESTIN DFW
OUtside of the Weston name on the building this hotel does not reflect the westin brad well. Very tired looking and rooms are equally aged. Front desk staff when I called down was short and place me on hold twice, then transferred my to the restaurant where I was also placed on hold for a while. Would not stay here again.
February 21, 2013
Rated 5 out of 5 by fg11 great business hotel
from room to staff, great business hotel
February 20, 2013
Rated 5 out of 5 by NickiFa hotel is very relaxing
I love the natural feel of the decor, The staff are very friendly, the bed is comfortable, just an overall very nice stay.
February 18, 2013
Rated 5 out of 5 by Pattiruns Special Thank YOu
Christine at the front desk is a wonderful example for your organization. she recognizes me when i visit and treats me like a long lost friend. very welcoming!
February 18, 2013
Rated 1 out of 5 by Disappointed1 Disappointed1
I have stayed at most of the Westin Hotels in Dallas and this facility has been the worst every time. They are under staffed, they don't give their SPG customers the perks that they should. They don't have the robes any longer, etc. I could go on and on about the disappointment that I have. I have been a loyal customer, but I have other membership cards and I will probably stay with them. I was just very unhappy with the entire experience .
February 17, 2013
Rated 5 out of 5 by FredK SO nice to be "home"
excellent team! My stay was unexpected and they took such good care of me. Stranded due to a missed connection, a quick phone call and I was all set. K Lee even took the time to write a welcome note and make sure some "supplies" were waiting in my room. Once again proving that when asked where I live, I reply at the Westin!
February 16, 2013
Rated 5 out of 5 by Verified Reviewer Conference Meals
Certainly, the room and facilities were their expected high quality. But what astonished me were the meals for our conference. They were incredibly delicious and plentiful portions--far above any other conference meals I have had previously.
February 12, 2013
Rated 4 out of 5 by Boardmember Staying at the Westin - DFW
Pleasant surroundings, very nice rooms, great staff and a very pleasing menu made my recent stay exceptionally nice.
February 11, 2013
Rated 5 out of 5 by Carl52 Excellent location with great service
A most enjoyed experience again at the Dallas Westin! The facilities were in excellent condition; the staff was outstanding.
February 11, 2013
Rated 3 out of 5 by Pauli42 Nice hotel but...
- the lights did not work when I got in to the room
- the sink was still dirty with left overs frome someone else hair (uagh)
- The room was very noisy with some strange sound probably from the kitchen downstairs.
February 11, 2013
Rated 2 out of 5 by Mark Disappointed
I expected nothing less than a standard Westin. When I showed up, there were no platinum rooms, concierge lounge, no bathrobes in the rooms. Housekeeping left the empty toiletries from the last guest in the shower without replacements. There was a 15 minute wait for the roughly 25 tables that are in the restaurant (for a hotel that sleeps 1,600 people). I was only there for one night, but nearly every part of that hotel that I had an opportunity to touch was a disappointment. If you're going to build a hotel, at least keep it consistent with it's brand image.
February 5, 2013
Rated 3 out of 5 by Jenn Missing Some Things That Made Westin Special
I was really disappointed to see that the dual shower heads and in-room robes were a thing of the past during my most recent stay. Also, I was mid-shower my 2nd day of the stay before realizing the maid did not replinish the shampoo and conditioner. These were benefits that made the Westin a special place to stay. Good notes: Nice to have newspapers available in the morning. The breakfast is very nice.
February 3, 2013
Rated 5 out of 5 by Verified Reviewer This hotel is welcoming
This hotel is subdued in appearance and has warm and welcoming staff. Clean rooms, good service, and prompt response with any requests you may have during your stay. Feels very tranquil which is great after a stressful day at the office and in meetings. Excellent breakfast buffet with many selections. Highly recommend this location.
January 31, 2013
Rated 5 out of 5 by JOEYD Great DFW Location with tremendous customer service
The folks at the DFW are very nice and always do their best to accomodate your needs!!!
January 27, 2013
Rated 3 out of 5 by Hansej Lot of room for dining improvement
Have stayed here for 4 years. May be my last due to poor food quality and options.
1.Starbucks bar in the lobby is closed more than its open. Only 1 restaurant open and generally empty (hmm, I know why). What a poor impression to walk into a hotel lobby where you are greeted by darkness of the Starbucks bar. Either get it out or open it please.
2. general business seating area behind elevators is good, love the outlets on the high table. But no place closeby to get a drink. Complete this by putting in a self-service coffee/water bar along the back wall. Sure you can go to the mini-gift shop to get a water, no coffee, but you have to pay at the front desk, if the line is long you are not going to wait...you are going thirsty.
3. Dinner - tuna Niçoise salad had ice crystals on the the tuna.
Breakfast - sausage patties several were burnt and looked like thin rubber discs. I chose a non burnt one only to find a refrigerator cold oil puck.Uggh!
Afternoon snack- ice cream sandwhich from that mini-gift shop fridge...again ice crystals and freezer burn. Yuck, made me question the overall quality and handling of their food.
Now I know why more people dont eat there. Too bad otherwise I would recommend it. Staff is very accommodating.
Don't plan to come back.
January 25, 2013
Rated 5 out of 5 by Ricky24 Excellent Service
I was greeted by almost every employee that walked by. Jacqueline at the front desk has a great attitude and builds rapport with guests quickly. The food service was excellent as well. Top notch.
January 25, 2013
Rated 5 out of 5 by Simone100 Upscale Environment and Great Staff!
This hotel was everything I imagined, and more. The hotel lobby had several areas for congregating during our conference, and the rooms were very clean and modern; the bed and linens were the best quality I've ever seen in a hotel. I will definitely go back to this hotel when traveling in the Dallas-Ft. Worth area!
January 22, 2013
Rated 4 out of 5 by cooper The staff
Brandon and Bradly did a wonderful job helping us with every request. Bradly even printed out our boarding passes' for us. When in the area we will be your guest's. Thank-You very much
January 21, 2013
Rated 4 out of 5 by TK323 Room 1031
I enjoyed my stay over the weekend of Jan 18-20. The bed was very comfortable. A couple of minor items in the room need to be addressed by the maintenance staff.
1. The middle drawer of the dresser opens on its own. Not a problem except in the middle of the night.
2. The cold water knob leaks water when it's turned on.
3. The window blind does not go up. I like to look out the window.
January 21, 2013