Rated 5 out of 5 by uneek Great Stay!!!
All the staff made us feel well cared for. Misty helped me several times by answering my questions with a smile. Thanks for a lovely time.
August 8, 2012
Rated 2 out of 5 by Allen097987 Disappointing
The room was noisy even though I specifically ask for a quiet room. No shampoo and conditioner. Just not what I have expected for Westin.
August 3, 2012
Rated 5 out of 5 by PapaO Very Comfortable and Pleasant
I had a really nice stay, room was comfortable, ease of parking, at no charge might I add, very friendly staff, and great meeting rooms.
October 21, 2013
Rated 5 out of 5 by oscar94509 Feel at home at a Westin Hotel
From the comfortable bed to the lush robes, you feel at home in this hotel.
June 3, 2014
Rated 3 out of 5 by JDance Get out with no sleep
I was refused late check out, though it was granted to others in my group.
LOUD MUSIC made sleeping on the 8th floor nearly impossible.
September 30, 2013
Rated 5 out of 5 by billten Always feel at home
IMO the Westin hotels are the best. If i can persuade my CFO to pay the rate i will always stay with you. I've never been disappointed.
September 11, 2013
Rated 5 out of 5 by Shadow25 Great Stay
The hotel had some issues with the elevators however they made every possible effort to accommodate the guest that were staying there.
December 16, 2013
Rated 5 out of 5 by RMALTEZ What a surprising excellent customer service
I was impressed with the caring staff.
The experience of having the hotel pay me a cab once the shuttle to CHC was late was outstanding
April 22, 2013
Rated 3 out of 5 Somebody entered my room
Somebody unlocked and opened my door while I was in tithe bathroom. When I said hello the quickly closed the door and went away.
September 13, 2013
Rated 4 out of 5 by Dbob This hotel was great.
The location for access to DFW and surrounding restaurants was excellent. The staff was outstanding and the room was very clean.
September 1, 2013
Rated 5 out of 5 by Pattiruns Great front desk
Christine is a happy and helpful face i see when i walk in the lobby a few times a year!
thank you for having her on your team.
September 24, 2012
Rated 5 out of 5 by vlewis Wonderful stay
My daughter and I enjoy everything about the hotel the restaurant the comfort of the room we would highly recommend this hotel
March 11, 2013
Rated 5 out of 5 by Carl52 Excellent location with great service
A most enjoyed experience again at the Dallas Westin! The facilities were in excellent condition; the staff was outstanding.
February 11, 2013
Rated 5 out of 5 by DFHoppin Outstanding staff!
Every staff member went out of his/her way to proactively engage guests and meet needs. Excellent experience. Will be back!
September 7, 2012
Rated 5 out of 5 by NickiFa hotel is very relaxing
I love the natural feel of the decor, The staff are very friendly, the bed is comfortable, just an overall very nice stay.
February 18, 2013
Rated 4 out of 5 by Dubs Thanks
Good hotel. Staff was friendly. Bar was hopping.
Only down side is no receipts under the door and none available online.
March 11, 2013
Rated 5 out of 5 by JeninNKY Warm and Comfortable
I love staying here. The staff is super friendly and helpful. The rooms are always comfortable and the beds are amazing!
August 6, 2013
Rated 5 out of 5 by ra52 My home away from home
Stayed here many times over the last 2 years. Love this place. Staff is wonderful. Rooms are excellent and so relaxing.
August 9, 2012
Rated 5 out of 5 by SloopDog SkyBall Regular
Great Experience and thanks for your attention to the program needs for our Vets.
May 11, 2014
Rated 4 out of 5 by Boardmember Staying at the Westin - DFW
Pleasant surroundings, very nice rooms, great staff and a very pleasing menu made my recent stay exceptionally nice.
February 11, 2013
Rated 5 out of 5 by Msmel Cozy room
As expected in all Westin properties, the accomodations were quite comfortable and the staff was very accomodating.
September 18, 2013
Rated 5 out of 5 by Cabrito Excellent restaurant
Great service and friendly staff.
Probably the best breakfast buffet I've ever eaten in any hotel I've ever stayed.
January 14, 2013
Rated 2 out of 5 by GuestinFebruary Hard to return
Shower didn't work and tv didn't work. Didn't figure out until the 6am so it was a little too late to change rooms.
March 9, 2013
Rated 3 out of 5 by jslima Nice room, problem with booking
I had no issues at all with the room or the hotel during my stay. The bed was comfortable, the room was clean, wifi worked well. Breakfast in the restaurant was fine - I just had oatmeal. It's hard to get excited about oatmeal.
I will say that because the hotel is near the airport, I did hear lots of jet engines especially in the morning. I was on the 14th floor, I am not sure if it would be any better on other floors. It did not bother me during the night, just something I noticed. It's near the airport... this shouldn't be surprising.
I did have a problem with my booking. Due to a miscommunication, two rooms were booked for me for the same night. I called 2 days in advance in order to cancel one of the bookings and was assured it would be no problem. I was told I would get a call back to confirm. I did not get a call back, so I called the hotel again. I was again told that the duplicate reservation was cancelled and I would not be charged. When I arrived at the hotel, I asked the front desk to check and make sure there was no second reservation in my name. I was assured that the second reservation had been cancelled and I would not be charged.
All in all, I was assured THREE times the reservation was cancelled and I would not be charged for the duplicate reservation.
You can probably guess why I'm writing all this - in fact I was charged for two reservations. Now I have to call AGAIN and go through a bunch of nonsense to get a refund for a charge that shouldn't have happened. Waste of my time.
July 29, 2014
Rated 5 out of 5 by posey2 very comfortable
We stayed at the Westin DFW for a meeting and it was very comfortable and relatively close to the airport.
May 20, 2013
Rated 3 out of 5 by Surfer Ok Westin
Not bad, not good. Beds were hard, not Heavenly. Close to Airport. Breakfast was adequate, but expensive.
August 14, 2013
Rated 3 out of 5 by DrSal Not the greatest location
Card key not working
Noisy ,could hear neighbor's Shower(which is very loud)and toilet.
Noisy ice machine
March 3, 2013
Rated 4 out of 5 by Southlake1 Comfortable
A very relaxing Hotel not too much and not too little its just what I needed for a comfortable weekend.
November 4, 2013
Rated 2 out of 5 by David01 Needs Improvement
A requested wake-up call was not received. I found half eaten food in one of the drawers in my dresser.
February 28, 2013
Rated 2 out of 5 by Macdonaldr01 Weston DFW
This Weston did not meet the level of... comfort, looks and style. I was disappointed with this Weston
August 12, 2013