Rated 2 out of 5 by Mfoodie Disappointed
I asked for early checkin when I made my reservation. When I arrived at the airport, I called your front desk and was told that "yes my room was ready" this was at 10:30. So I change my plans, come to the hotel only to find that my room is "not ready" we had planned to taxi to a restaurant fromt he airport for lunch. So I had to hang out at your hotel in the lobby until my 1:00 conference started at the convention center. You were to call me when my room was ready...that never happened. At 7:00 p.m. after my meetings ended I was able to come back to the hotel and "check-in" to my room. Service in your restaurant, while we waited (might as well have lunch while we wait) was painfully slow. Smell of paint from renovations was overwhelming at times.
July 21, 2014
Rated 5 out of 5 by homeaway Best hotel to stay for business!
I really appreciate the comfortable room and the very friendly, accommodating, hardworking team. I travel weekly and the Westin DFW Airport has everything, great team and shuttle services and always quick to answer and respond. I forgot my telephone chargers in my room when I left and Sonya helped get them back to me at home thru my coworkers! Thank you! It is wonderful to have cheerful people answer the phone when you need something. Starbucks person is great too!
July 22, 2014
Rated 2 out of 5 by SPGPlat2014 Typical airport hotel
Tired, a bit run down with indifferent staff. Even as. Lifetime Platinum this property wouldn't be on my top 20 list next time I'm in Dallas.
July 25, 2014
Rated 5 out of 5 by homeaway Customer Service
I come to the hotel every week for business and I left some chargers for my iphones in my hotel room and Sonya was so kind to track them down and give them to coworkers for me to bring back to my office. She called me back to let me know that they were found and has always been so helpful and dependable when I have questions or forget something. It really makes business travel much more comfortable. She is a great part of your wonderful staff.
July 21, 2014
Rated 4 out of 5 by GS48 Very good airport hotel
Great airport proximity, professional staff, very nice accommodations. Gym was very good as it usually is at Westin, but it was not well service as there was no water or sanitary wipes
July 23, 2014
Rated 5 out of 5 by Doormen This hotel has great door staff!
I have to say the door staff far exceeded my expectations. They were very friendly and said hello every time we passed through the doors no matter time of day. It was pouring rain and I was not sure where I had parked my car. They retrieved it while we waited by the front door dry. We ended our convention and were rushing to the airport and they helped us with boxes. My experiences are all about the people I meet as they stick in my mind. These guys did a great job that I won't forget!
July 19, 2014
Rated 3 out of 5 by RBC58 Accomodating
Nice hotel. Not a fan of the no towels and cleaning of room in lieu of points. Would never do that again. Very noisy neighbor (not hotels fault).
July 22, 2014
Rated 4 out of 5 by Dwain Renovations...?
There were renovations ongoing during my stay. The pain fumes from the renovations were so strong that they could be smelled throughout the hotel. I was on the 4th floor and thought I might pass out, the fumes were so strong. Thankfully, they must have receive enough complaints that it was not an issue for the remaining 2 nights of my stay.
July 20, 2014