Rated 1 out of 5 by Busntraveller Worst SPG experience
This has got to be my worst SPG hotel experience in my 13 years of being an SPG member. I came back to my room after a long hard day of work and the room has not been cleaned. I left a few dollars tip which I normally do and the money disappeared, meaning, the housekeeper took the money and decided not to clean the room. I asked to be moved to a different room and they said they are sold out (really?).
May 7, 2014
Rated 1 out of 5 by Jules007 very disappointed
I'm not sure where to begin but here goes:
1) I was happy to be on the 15th floor I thought wow, I will have a great view. When I got to my room I opened the curtains and half of the window was so dirty on the outside and streaked it was pointless to look out. Apparently the water had alsobeen leaking inside because the carpet had old water stains along with the drapes and the ceiling. The window was nasty inside and out.
2)I was there for 3 nights. Would you like to guess how many times housekeeping came to my room? The answer is none.
3. I am a heavy sleeper and spend one to two nights at hotels every week so I am used to "hotel noise" but I was unable to make it even one of the nights without being woke up by either loud guests or road noise.
4) I ordered room service the first night there and my food was cold, with soggy bread and the wrong dressing. The dessert was very good though.
5. I had an in room massage, first of all the times listed for massages say until 9pm but it is apparently only until 7 pm. The front desk told the masseuse the wrong room so she was late. There was no CD music played like the website lists, only the loud hum of traffic passing by. I do have to say the masseuse did a very good job.
6. When I checked in I asked for a late check out since my conference ended at noon on check out day. I was told that was not an option so on break I ran up to my room grabbed my stuff and checked out before noon. Only to find out one of my friends and multiple others got a late check out.
The bathroom was tiny and there was rust stains running down from the support bar. Also weirdly one of the pictures was missing from the room, just empty hooks on the wall.
As I said, I stay in hotels very often and in rooms that cost half as much and are a great experience. I was very disappointed on so many levels. Next time I stay in the Dallas area I will not stay here. I obviously paid a premium for a hotel name not a quality hotel.
May 5, 2014
Rated 5 out of 5 by Huskers1994 Excellent Hotel and Staff
Hotel was great and service and staff was excellent. I will like to stay at this hotel again in my future travels.
April 28, 2014
Rated 4 out of 5 by ChuckerS Well done!
Staff could not have been better!
April 28, 2014
Rated 3 out of 5 by MissBonnie This Hotel has nice rooms.
I could not sleep at all because of the party going on next door to my room! Why would your front desk staff rent a room next to a party room? I was in room 1312. I was really tired! I expected more from such a nice hotel.
But everybody makes mistakes and yes I would stay there again! :-)
Mrs. Bonnie J. Johnson
April 27, 2014
Rated 5 out of 5 by Marceybs Stranded...
We were stranded in Dallas on Easter Sunday..
We arrived at the hotel with no luggage, party of 6, kids tired and hungry....YOUR staff a complete delight! Mark at the front desk went out of his way to be helpful to us. Provided toiletries etc. , I know this is standard but it was done so graciously! Then although the restaurant was closed, the staff let us seat the kids in there and order from the bar menu...the waitress was awesome--I wish I could remember her name. Thanks to you and your staff for the kind attention we received after a very long day of traveling!
April 23, 2014
Rated 3 out of 5 by Tedworth Staff made my experience worth it
When I checked in I encountered a few problems within the first 3 days I was there. To my opinion some of the management need to work on their follow through when issues have been communicated to them. The line staff are incredible, professional, yet personal. It was because of their attention to detail that made my stay there better. They are the reason why I would return to this property.
April 9, 2014
Rated 3 out of 5 by Steph71 Not horrible, but not 4 star
First, the negative... This hotel was VERY noisy. The water going through the pipes screeched every time anyone would open a tap or flush a toilet and you could hear conversations in other rooms even across the hall.
The front desk gave us a room with 2 small beds rather than 1 large one although we clearly told them we were married and there for my husbands birthday. We are not large people but could not sleep in one bed. (This was partly my fault for not asking to be moved once we discovered the situation)
Only after we went out to a very expensive dinner and brought back leftovers, we discovered there was no mini-fridge. Leftovers from a $400 meal went to the trash.
I got a tiny piece of glass stuck in my foot the first night in the room and its still there. (but I suppose that could happen anywhere)
There was no free coffee outside the 2 packets that were in the room. You are forced to buy Starbucks if you want anymore than that.
Lastly, there was no table and chairs to eat at. Only a desk with one chair. We would have ordered room service if we had had a place to eat it but instead we went across the street to Denny's.
On the positive side.... The place was beautiful and the staff was kind. The bartender Chaffee was the highlight of the week. She treated every customer like a good friend and she was a pleasure to talk to and watch with her other customers.
The location is great!
NOTE: there is no free internet and no free breakfast. I didn't expect there to be so I'm not listing it as a negative. Most 4 stars do not have that. However, I would not rate this a 4 star. I would say 3 to 3 1/2 stars if more accurate.
February 3, 2014
Rated 5 out of 5 by Vaca83 This hotel has great features
Excellent and courteous front desk staff.
We were a family group of 10 on vacation December 2013 with an early morning flight and in need of extended parking.
We were totally cared for and the food was great.
Everyone was friendly, accomodating and helpful.
excellent and courteous front desk staff
great all round help for a family group of 10 on vacation with an early A.M. flight
January 20, 2014
Rated 5 out of 5 by Hokievt84 Good location and outstanding front desk staff.
Great staff at the font desk and good location for business travel and the airport.
January 6, 2014
Rated 2 out of 5 by Lpencek Disappointed
I chose a Westin as it is usually reliable. This one has much to be desired. the entire right bank elevators were out of operation. So getting up and down to and from the room was a chore. I checked in late and was hungry so was happy they hotel had a restaurant . Mistake I should have ordered room service. I was seated by the hostess , the hostess took my order, someone else carried my order out very much later, I seemed to be invisible to the full tables around me where waiters and waitresses were buzzing around the other parties. As other guests were reaching for a bread basket I had none , nor did I have a drink at this point , I stopped a waitress asked for bread and again was forgotten, forty minutes later I stopped another waiter and asked and this time it appeared along with my meal that took a very long time . by this time my glass of seltzer was empty, my glass of wine, empty .. no one asking me if I needed anything else everyone walking by as if I was not sitting there. I finished my meal without anyone ever stopping by my table I had to track someone down to pay the bill I could have gotten up walked out and no one would have known I didn't pay the bill. VERY VERY VERY disappointing. Next morning room service, toast,, not toast at all.. was more like a warm piece of bread..
December 18, 2013
Rated 4 out of 5 by dave682 great hotel for area.
very convenient to airport and area shopping.
December 17, 2013
Rated 1 out of 5 by GreenBay123 Unhappy Stay at Westin
I am a frequent Westin customer. Out of all the Westins I have stayed out, this was the worst. Only one elevator was in operation all weekend, the staff was unresponsive and not attentitive. Was not a good experience. I stayed on the Preferred SPG floor due to my status and rooms were outdated.
December 17, 2013
Rated 5 out of 5 by Shadow25 Great Stay
The hotel had some issues with the elevators however they made every possible effort to accommodate the guest that were staying there.
December 16, 2013
Rated 5 out of 5 by bigcvman Awesome staff with very flexible attitude
I was stuck in Dallas due to weather and flight cancellation. I found the Westin team to be very flexible to accommodate guests with unknown travel plans. Service was all around excellent
December 11, 2013
Rated 5 out of 5 by expert ice storm experience
one of the better meeting hotels for its size.
Staff did best to keep everyone accomodated during the ice storm. Short staffed so restaurant and other parts of the operations were challenged. But it was fine for the circumstances.
December 8, 2013
Rated 5 out of 5 by Joe37 Hotel Staff Great
The hotel staff went above and beyond the call of duty to make this a great stay. Dallas was hit by an ice storm and the staff that were able to make it to work did extra duty to calm anxious travelers. The storm causes a short power outage and the staff never missed a beat. They created a candle lit dinner for my small conference group. They were creative and dedicated to completing whatever task they faced and they were upbeat and friendly.
December 8, 2013
Rated 1 out of 5 by clubb Rough Stay for my Customer
I sent my customer to your Hotel. The pictures were of your downtown hotel on the internet so they were not expecting a run of the mill Hotel. Your downtown location is much nicer. He had issue with a broken heater, credit card processing (according to him the staff was not understanding about our arrangement), family had to wait for an hour and a half to be picked up from the airport. Food was good and rooms were clean. My conversation with the manager was good.
December 2, 2013
Rated 4 out of 5 by Luciano Great location FSI
If you are coming over for flight training is the best location.
November 26, 2013
Rated 5 out of 5 by LisaD0126 Whirlwind at the Westin
Having flown in from Cleveland OH for a seminar I was so happy to be greeted by such pleasant staff. My room was fabulous with a comfy king size bed awaiting me after a long afternoon of sessions. Every meal was very tasty and plenty of healthy snacks to keep us energized throughout our second day of sessions. A friendly shuttle driver awaited us promptly at the end of our sessions and off to the airport to return to Cleveland all within 39 hours. Every single staff member I encountered was professional, neatly dressed and courtesy. Would highly recommend and would bring my family there for a stay.
November 17, 2013
Rated 5 out of 5 by JCrevenue Westin DFW
I recently stayed at the Westin DFW for an HSMAI meeting. The service was outstanding throught the hotel, Front office team, houskeeping, banquet staff were all pleasant and helpful. The meeting rooms were chilly but when called to warm up they responded quickly. The food was outstanding which is difficult for meetings I liked the healthy choices.
November 10, 2013
Rated 4 out of 5 by Southlake1 Comfortable
A very relaxing Hotel not too much and not too little its just what I needed for a comfortable weekend.
November 4, 2013
Rated 5 out of 5 by Janet10 Very convenient
The hotel is extremely convenient to the airport. Room service was quick and delicious. The staff was very friendly and fulfilled my needs. The room is a little older, but the bed was still extremely comfortable.
November 4, 2013
Rated 5 out of 5 by Ms314DFW Exceeded my expectations
My first time staying at Westin. I'll be happy to stay there again.
November 3, 2013
Rated 5 out of 5 by Howiebaby Always a pleasue
My third stay at the Westin this Summer and as ever a charming and professional experience. It is great to be able to fully relax and rest after travelling across the Atlantic and then working 12 hour days.
November 1, 2013
Rated 2 out of 5 by GuestOneMillion 10/26/13
Always something with this hotel. In the past it has been faulty shower doors, poor plumbing, clogged sink, etc. This time, the water pressure fluctuated and the window blind was stuck in the down position and the bottom of it was torn and frayed.
I've stayed exclusively at this hotel for quite some time but it may be time to find another place for my weekend visits.
October 28, 2013
Rated 4 out of 5 by Western27 Staff is Excellent
As a weekly guest at the DFW Westin for business, I am always amazed at how the staff personalizes my stay and greets me each week. Each week I am greeted with a "Welcome Back Mr Samis" from each staff member. They even ask how my son is doing in football and this may have just been from a conversation prior that my son plays football.
I would like to recognize 3 staff members from the Blue Fire Grille however. As I am at DFW weekly for work and working late many nights, I frequently dine at the Blue Fire Grille. I have got to know Liam, Robert and Christine as servers. They not only provide exceptional service but they also personalize my dining experience and ensure my needs are met. They know my dining habits (white vinegar on the side for onion rings...its a Canadian thing) to having my beverage to me after a long day within 30 seconds of sitting down. I would like to see these 3 individuals recognized and rewarded for providing exceptional service to a long term and returning guest. They truly make my stay that much more pleasant and make me consider the Blue Fire as a first choice dining option.
October 26, 2013
Rated 5 out of 5 by HPFlyer Great Hotel
Wonderful staff. Truly made me feel welcome. Will book here again.
October 25, 2013
Rated 5 out of 5 by JSLA DFW
This is a great hotel that is centrally located.
The room and surrounding areas were quiet. The work out facility - gym and pool are top notch along with a great view. The bar was a great place to unwind and enjoy a beverage and watch sports and mingle. The service was excellent, check-in, check-out, at the bar restaurant and room service! Thanks again! You hotel is the one I will be booking again the next time I am in DFW area.
October 24, 2013
Rated 3 out of 5 by ConferenceTravelerOct14 Encountered numerous issues
Upon checking in, I entered my room, to find I was given a room that was yet to be cleaned (bed un-made, towels on floor and in tub). They said they'd send Housekeeping up "right away", but I insisted I'd return to the lobby, to be assigned another room.
I had to wait in another long line to get room re-assigned.
My email confirmation stated that my "Rate Details" for FEDROOMS PROGRAM, included a Full Breakfast, but when I asked about that - I was told breakfast was available to purchase & was NOT included in my rate...???
The day before my check-out - I went to print my boarding pass from the kiosk in the lobby, and it was not working, so I had to wait in another long line at the front desk to advise about the kiosk - and they said they could print it for me #why have the do-it-yourself kiosk?#.
Upon check-out - I was told I could request a copy of my receipt, to which I was told - the "internet was down", and they couldn't print anything. They emailed it to me instead.
Overall - the stay was OK....but - my encounter with the staff at the front desk - was less than stellar.
October 21, 2013