Rated 1 out of 5 by Pedsnurse While beautiful accommodations...
Upon checkout I was informed that I had charges for telephone calls. Guess what, I wasn't even near the hotel when the first of two calls were made. While they adjusted the charges, I am not sure what else went on in my room when I was out. Therefore, I am going away very DISAPPOINTED!!
July 22, 2013
Rated 4 out of 5 by Tanna16 Solid Westin Experience
I enjoyed my stay at this hotel. The staff were friendly and the rooms and common areas were very clean. The fitness center was top notch, with TVs in the cardio machines and a good selection of strength training. The restaurant was surprisingly good and the bartender was excellent.
September 10, 2012
Rated 4 out of 5 by Queen Love Weekend
I love this hotel. My boyfriend and I wanted a weekend get-a-way for Valentine and this was great. The only problem was we picked early check in and late check out and around checkout time the maids cleaning the rooms would let the doors slam! other than this we had a good time.
February 28, 2012
Rated 5 out of 5 by Laneco Wonderful Staff 5 Stars All the Way!
Quiet, clean, comfortable, with a gracious and accommodating staff. This would be my FIRST choice in the DFW area! The bed was nothing short of spectacular and the room service exceeded by expectations both in quality of food and speed of service. Thank you for a wonderful week!
August 25, 2013
Rated 3 out of 5 by Triciah3465 Good but not great
The hotel is a little worn and does not pay too much attention to details. The rooms are clean and well appointed but the lamp shades are crooked and loose, the curtain was coming off the rod. Little things that add up and make it seem like there is minimal care.
June 25, 2014
Rated 3 out of 5 by ibpilot Got the handicap room
My arrival/check-in time meant I was placed in the handicap room and it lacks a little to be desired... Other than that it was fine. Nothing exceptional here. The staff on a phone call prior to my arrival was "outstanding"! Misty hit a homeroom helping me get the boss a room!!!
October 22, 2012
Rated 3 out of 5 by mohr Noisy
There was noise throughout the night as every 5-10 minutes it sounded as if a jackhammer was going off or a pipe was vibrating.
Not very Good. Room 518
September 14, 2014
Rated 5 out of 5 by ga2tx Great Hotel
Great location to work. The only draw back was the pool was very small and not that clean I felt. However, I wasn't there for the pool. Everything else was exceptional. Front desk staff very friendly and helpful. Rooms were great!
August 6, 2014
Rated 5 out of 5 by Virginia3 K-Lee front desk
I travel frequently and stay at different properties and I have never encountered someone as nice, professional and accommodating like K-lee. She greeted me with a big smile and immediately thanked me for being a SPG member. She is a great representation of hospitality.
May 2, 2013
Rated 5 out of 5 by Nello2007 Wonderful overall
It was a pleasure to have been greeted by two sincere personnel; Ms. Elly and Ms. Keylie. They both made us feel very welcomed from the start which made our stay at the Westin excellent. Never the less the breakfast staff at the breakfast room were just as pleasant.
July 18, 2013
Rated 3 out of 5 by SUsan332 Room not cleaned
During my stay last week, my room was not cleaned . I returned in the evening after 6:00 PM and the room was not cleaned and I had to call for fresh towels. There was an offer to send someone to clean but at that point I was tired and wanted to wrap up my evening.
April 22, 2013
Rated 4 out of 5 by Haleca Excellent airport hotel
Quality hotel near JFK. The free shuttle pickup system is the worst part. The instructions require use of the automatic dial telephone at baggage claim. It takes forever for an answer and a long time for the shuttle. Once at the hotel, it is a quality operation.
December 19, 2012
Rated 3 out of 5 by RegGuest Could Have Been Better...
I have stayed here before and travel to the area often. They could not find my SPG membership at checkout and overall the room was not as clean as it could have been.
Check in was very quick, but the food was mediocre as I got in late and had to eat at the bar.
April 1, 2013
Rated 5 out of 5 by Jamie Very clean, comfortable and accommodating
Room was very clean and bed was comfortable. Lounge has excellent margaritas and food. Staff went out of their way to bring me lunch on the other side of the hotel as I was set up to do a presentation and had valuable items set out that I could not leave alone.
March 11, 2013
Rated 5 out of 5 by lee3873 Great Hotel
This hotel is prefect for business needs. The staff are fantastic and nothing is too much trouble. Breakfast waiting staff and bar staff are especially good!. Gym equiment needs upgrade, many machines are rusty and missing straps etc, this is Dissapointing!
December 3, 2012
Rated 1 out of 5 by PastorG01 Hotel Below Westin Standards
I am a frequent Westin customer but this hotel was not up to standards that one would expect. The staff was unavailable and unconcerned with my issues. The concierge did not know Dallas and the recommended taxi service was a hustle. Do not stay here EVER!!!
August 10, 2013
Rated 5 out of 5 by shortstay A short visit
Due to weather conditions my flight was delayed 3 hours. I got to the hotel a little before midnight. Staff was welcoming, friendly, and very helpful.
I appreciated the airline online check-in feature and used it before leaving the hotel for my meeting.
May 22, 2013
Rated 4 out of 5 by Ogepilot This hotel has clean rooms, great beds, & Showers.
Booked the room with the understanding I would be getting Rangers tickets. However, the Rangers were not playing. Not much value of booking the Ranger package with NO Ranger game. Should have had a reduced rate or added points.
July 8, 2014
Rated 5 out of 5 by shirleylmd My stay at this hotel was lovely.
The hotel was decorated nicely and the staff were great. Our only meal was breakfast, a really good buffet with good coffe. The room was very nice with great bedding and sundries. The king mattress was comfortable but seemed a little worn/compressed.
October 10, 2012
Rated 2 out of 5 by chris12345 very noisy
i have never written a review - but the room that i stayed in (806) was one of the worst rooms. the window was not sealed properly so the wind rattled the window - and this also allowed for excellent listening to the planes taking off and landing.
December 20, 2012
Rated 2 out of 5 by Bostnj Surprisingly unprepared
Waited more than an hour for the shuttle because they were unprepared for the number of arriving guests. Then we were driven very fast and my seat belt was nonfunctional....
The maid entered my room to clean before I ever checked out of the hotel.
May 20, 2013
Rated 2 out of 5 Not at that rate!
I was already in a room. Decided at the last minute that I'd like to stay for one more night of the conference. Hotel was only 70% booked yet they would not give me the convention rate at this time. So I checked out. This is a bad business model!
March 25, 2013
Rated 3 out of 5 by MSG101 Very Average for a Westin
The hotel was clean although obviously in need of some significant renovation.............appears very dated and worn in the lobby areas as well as my room...............staff were very good
August 10, 2014
Rated 5 out of 5 Conference Meals
Certainly, the room and facilities were their expected high quality. But what astonished me were the meals for our conference. They were incredibly delicious and plentiful portions--far above any other conference meals I have had previously.
February 12, 2013
Rated 2 out of 5 by MikeBE Not Your Usual Westin
The hotel has been painted but the rooms felt tired and dingy. Poorly lit and sparse decor elements. Staff was friendly. Served basic needs from a meetings and central location but not a destination you would return to when visiting Dallas.
August 6, 2013
Rated 4 out of 5 by Chukar Nice Hotel
Beautiful property with nice bar and restaurant. We love staying here except the flat screen TV's in the suite had poor picture quality and there was no Hi-Def service. Same situation in the bar. Unacceptable for this level of hotel.
November 14, 2012
Rated 4 out of 5 by JennO Great business hotel
This hotel has friendly, responsive staff, comfortable, clean, modern rooms, and top-rate exercise equipment in a spotless workout facility with views of a rooftop pool.
In short, it's perfect for business travel.
June 26, 2014
Rated 2 out of 5 by abcabc Facilities fine; basic hostitality issues
Inflexible and indfiferent to a 30 mintue late checkout, which is a gross deviation from the industry in this segment of it. Valet parking staff invisible and when they appeared,simply indfferent. Front desk and banquet staff fine.
January 21, 2013
Rated 4 out of 5 by King2 The breakfast buffet was GREAT!
Location being close to airport was a plus. Could see planes land and takeoff but noise levels were surprising low. Food quality was good. Good menu selections, however, breakfast buffet was best option in my opinion. Enjoyed stay!
March 14, 2013
Rated 5 out of 5 by expert ice storm experience
one of the better meeting hotels for its size.
Staff did best to keep everyone accomodated during the ice storm. Short staffed so restaurant and other parts of the operations were challenged. But it was fine for the circumstances.
December 8, 2013