Rated 1 out of 5 by Ricky144 Conditions of my room.
When I checked into your 4 Star Hotel the guest services were very pleasing. I had a long day and a very late check in. Was then leaving very early the next morning flight. When I got to my room looked to be in satisfactory condition. Went to lock the door and the lock latch was broken and not in working order. Did not say anything at that time but then went to take a shower the faucet was so LOUD , neighbors were knocking on wall and a dirty towel was on back side of door instead of a fresh robe. Called Service desk sent security up with a robe fairly quick. I showed the gentleman the lock, faucet, and dirty towel. Was told that i would be getting a phone call within 30 min. Never received any phone call. After taking a fast shower due to noise of faucet valve I then noticed that in front of bathroom door ceiling was leaking at front of bathroom door from upstairs. Drapes only had one handle and not sure what kind of fluids were on them but I would not touch them. I have pics if needed but I think you get my point. For an 8 hour stay, for the cost it was, and a place I was referred to and was not a very impressive stay at all.
October 16, 2014
Rated 4 out of 5 by Andy876 A great place for you to stay
A truly wonderful place to stay on business.
October 12, 2014
Rated 4 out of 5 by beyoncejz Great Location
We didn't want to stay in Arlington and it was worth the drive to stay in a heavenly bed. Staff was so warm and welcoming. Parking was an issue.
October 2, 2014
Rated 3 out of 5 by Rick8 a few minor problems
long line at check in, 3 staff checking peple in, but the SPG desk was doing everybody so there was no fast-track for SPG members.
When I received my bill, slid under my door during the night, I was double charged for my room. Had to deal with it at check out with a staff member so could not do a quick drop off the key and go.
At check in I asked about the shuttle to the airport, was told it is every 20 minutes starting on the hour. In the morning I was told it was every 30 minutes. It was 11:10, thought I was going to wait 10 minutes, did not want to wait 20, so took a $18 cab to the airport.
Problem seems to be with the front desk staff. Other than that, great room, very clean. The burger from room service was huge, enough for 2, and delicious.
December 2, 2011
Rated 3 out of 5 by mlnj going downhill
I have been going to this hotel for 4 years at least once or twice a month on business. It is going downhill
1. Free internet in room is useless as signal everywhere stinks
2. There is Never enough staff at the bar
3. Why is there NO cell phone signal int this hotel, they can't pay for simple repeaters?
December 17, 2011
Rated 3 out of 5 by VernHipp very bad desk clerk
I spent most of my adult life in Manhattan and have traveled extensively, usually 1st class I am fortunate to be able to say. I have never encountered a desk clerk as rude, unprofessional and generally insulting and blustering as this guy who check in my wife and myself at the D/FW Airport Westin. Puts us off big time. No more Westin for us.
September 24, 2014
Rated 2 out of 5 by HDKVEHICLES NO REST
Those of us who travel and count on a good night rest and a good meal should be aware the construction noise which starts at 6 AM goes all day so forget the rest. If you have to come in late nights be prepared for a short breakbefore the noise starts. For all who want a good meal go elsewhere service is just not there extra long waits when you finally get someone and you will never see them again and you will have to chase someone down just to pay the bill and i am not talking about a buzy time of day.
Just not up to the starwood quality you find elsewhere.The Check in with Christine was the most pleasant part of staying there
November 9, 2011
Rated 5 out of 5 by TexasTE Great Hotel!
The room was clean and the bed was very comfortable. The internet speed in the room was very good. The only negative is one person in our group ordered pizza that was not properly cooked.
September 22, 2014