Rated 4 out of 5 by Zissou58 A nice hotel for passing through or just staying the night.
The beds were comfortable, the food was good, and the hotel was awesome. It has an awesome roof pool which was amazing. The only issue I had with my stay was that the staff did not seem to know what I had paid for. I had to ask for a second breakfast ticket and never received the newspaper that was supposed to come with the order I made online. Overall I recommend the hotel but make sure they give you everything that is on your order.
May 30, 2015
Rated 3 out of 5 by jemtex Good hotel, but NOISY
The front desk staff was pleasant, the room was spacious, the bed was comfortable, and the price was reasonable. However, my floor was incredibly noisy. I heard people's conversations in the hallway. My neighbor received a (wake up?) phone call at 5:24 AM and I could hear the loud phone so clearly that it jolted me out of bed. Furthermore, this neighbor proceeded to cough and talk for the next 45 miutes before slamming his door on the way out. I suppose I could hear all of this because it was a room with a connected door. The sound of doors slamming in the hallway was so loud as well. I think you should consider better soundproofing of the doors/rooms. Your hotel is in the flightpath and whille I could hear planes, I was surpised how quiet it was outside. I wish you could have done the same inside.
May 30, 2015
Rated 3 out of 5 by ToniCTravelAmeniti1 Great Hotel, Poor follow-up service
This hotel is convenient to the airport. You take the shuttle and in about 10 minutes you are there. It is a pretty large hotel as it also has a conference center. My organization uses this property yearly for a good size multi day conference. I was there for one night board meeting.
Got there and I was checked quickly, got upgraded to a decent size suite and when I entered the room I found a plate of chesses and fruits, plus a bottle of sparkling water. A welcome card from the manager was the cherry on the top. Nice welcome to a platinum member. Stellar service so far. Good rest in the room on a high floor.
Here comes the morning: good breakfast in their restaurant. Excellent lunch.
Then check out and back to the airport.
When I checked out, the room was charged to the wrong card. They said they fixed it.
Then I got back home and when I checked my account this stay completely disappeared from my record. No points awarded, no credit for the stay! I call the hotel talk to a manager who states it will call me back. Never does. Call again, nothing. After I reviewed the property on the spg internal system I received an email from a manager:
"My name is G. C. and I am the Director of Operations at the Westin DFW Airport Hotel. I would like to apologize for your experience at my hotel. Thank you for bringing to our attention regarding the credit for your stay and the points. We have had some glitches in the system recently from Starwood, and we will notify them of this, and get you your credits. It should take 7 to 10 business days. Thank you for your feedback!!"
That was a month ago. A week ago a sent a reply to see what's going on. No answer and nothing has been done for more than a month.
I enjoyed my stay here, yet the follow up customer service is possibly the worst I've seen.
May 26, 2015
Rated 5 out of 5 by AmandaP81 Excellent customer service
Excellent customer service. Restaurant is amazing. Rooms are always clean
May 1, 2015
Rated 4 out of 5 by Walt147 Another Fine Stay
My fifth stay here which says something. I've put small meetings into the Hotel and stayed on business several times. Have not used the rooftop pool or fitness center, but my experience has been positive for sure. Well-done, comfortable and clean rooms. Cordial staff with a hard-to-beat Front Desk. Nice, on-site restaurant and lounge. SPG recognition (I'm Lifetime Gold) has been good to excellent. I expect many happy returns.
April 26, 2015
Rated 2 out of 5 by Dallastraveller15 Management unresponsive
Have alerted management several weeks in a row of problems with the gym equipment and nothing gets done. Management and engineering claim to fix the problems but again they still are not working and question the ability of a guest to know how to use basic gym equipment. The gym is tired and needs updating. Equipment keeps disappearing and today the TV was gone, hopefully to get a new one. Needs new mats, they are worn.
April 17, 2015
Rated 2 out of 5 by Gym2015 Poor Gym Upkeep
The gym equipment is tired. Mats are ripped. Jump rope broken. Elliptical broken. Over the past 4 months, we have alerted management to these issues but no changes have been made. In fact, instead of replacing the jump rope and mats, they were simply removed.
I understand natural wear and tear but the lack of response has been astounding. If you exercise on the road, avoid DFW Westin.
April 17, 2015
Rated 5 out of 5 by Dsmith22514 Westin DFW
Westin DFW thanks I have been in Platinum program for a year and a half now. I appreciate your acknowledgement as I check in and consistent upgrades. This last stay was a perfectly timed well received surprise. I arrived in the afternoon and was told if I could wait a few minutes I would be upgraded to a big Suite, as I was to have a business meeting in lobby with 2 business associates offer was perfectly timed. We were able to hold our meeting at full table in suite with a living room, very nice perk thanks
March 30, 2015