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Rated 3.9 out of 5 by 314 reviewers.
Rated 4 out of 5 by title The check-in process was pleasant with fun staff. August 15, 2014
Rated 2 out of 5 by Disappointed I asked for early checkin when I made my reservation. When I arrived at the airport, I called your front desk and was told that "yes my room was ready" this was at 10:30. So I change my plans, come to the hotel only to find that my room is "not ready" we had planned to taxi to a restaurant fromt he airport for lunch. So I had to hang out at your hotel in the lobby until my 1:00 conference started at the convention center. You were to call me when my room was ready...that never happened. At 7:00 p.m. after my meetings ended I was able to come back to the hotel and "check-in" to my room. Service in your restaurant, while we waited (might as well have lunch while we wait) was painfully slow. Smell of paint from renovations was overwhelming at times. July 21, 2014
Rated 3 out of 5 by Very Average for a Westin The hotel was clean although obviously in need of some significant renovation.............appears very dated and worn in the lobby areas as well as my room...............staff were very good August 10, 2014
Rated 3 out of 5 by This hotel does not honor it's contract We attended our family reunion at your hotel and had a great time until our banquet which was held in the ballroom was cut short. I guess your staff wanted to go home early that evening and began taking table clothes off the tables and dismantling the tables at 9:45. How rude! We paid to have room until 11:00pm August 7, 2014
Rated 5 out of 5 by Great Hotel Great location to work. The only draw back was the pool was very small and not that clean I felt. However, I wasn't there for the pool. Everything else was exceptional. Front desk staff very friendly and helpful. Rooms were great! August 6, 2014
Rated 5 out of 5 by I always receive great customer service Just wanted to write a quick review on your staff. Over the past month I have visited your hotel on 3 different occasions and have ALWAYS received excellent customer service. On my last stay, I was checked out by Nykke and she was such a bright, cheerful young lady. Please let her know that her smile and great attitude made a difference in my day. She's a keeper. August 4, 2014
Rated 5 out of 5 by Surpassed All Expectations We couldn't ask for anything more. This Westin exceeded our expectations in every way. The staff, in particular our bellman Tony, were warm, welcoming and made us feel special. August 5, 2014
Rated 4 out of 5 by This hotel has great customer service. Everyone I encountered was very friendly, helpful, and made me feel very welcome at the hotel! August 4, 2014
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