Rated 5 out of 5 by Chop80 Excellent hotel and Terrific Staff
From the greeting at the front desk to the in-room welcome card, this was a truly wonderful experience!
February 24, 2014
Rated 4 out of 5 by Verred Nice but let down
We loved the room and the view. We were surprised that late check out was not an option as we were told by the front desk agent. We wanted to use the gym before our departure on Sunday thinking that Westin Weekend check out is later than usual but were unable to. Other than that we enjoyed our stay.
February 19, 2014
Rated 5 out of 5 by Vellie It Was a Wonderful Surprise
Our greeting was exceptional from the valet to the reception desk and continued with staff person we met.
February 17, 2014
Rated 5 out of 5 by MelissaA Great hotel for business travel
This is the only hotel I want to stay at in Virginia Beach. It is conveniently located within walking distance of many restaurants. Mike (at the front desk) was very helpful in resolving an issue I had and made my stay a great one.
February 10, 2014
Rated 2 out of 5 by NoMoreWestin Bad Management
We reserved and prepaid for one night. The check in person, and the management told us that they could not accommodate our reservation because they overbooked, and they would downgrade our room. We never heard of being downgraded. They said everyone overbooks, and that is what Westin does. Since no other hotels were available, we had to stay. After a lot of arguments, we were downgraded at a lower price and given complimentary breakfast. Very bad customer service for the management and reservation desk. All of the other people that worked at the Westin (restaurant) were very nice and polite. They should make them the management and front desk reservation employees.
December 3, 2011
Rated 3 out of 5 by AWC21 Clean room, Great area, but a few minuses
The hotel is clean and in a great area. Not having free wi-fi is a joke. Come on - $9.95 a day for wi-fi??? Valet parking is a joke. for $14 a day they take your car around the corner to the same garage you can park in yourself. The Westin is a little too proud of these add on services. But - the hotel is very clean, help is friendly and it's in a great area.
January 7, 2012
Rated 5 out of 5 by Lisa49 Billing Problems
The hotel automatcally deducted an additional $212.50 from my account stating 2 comforters were missing from the room. First they should have contacted me. Second, when I finally reached the manager, she responded by telling me the incident needs to be investigated. Why didn't they do that prior to going into my account. Having difficulties resolving the issue. Everytime I call I'm leaving messages to the manager but they never return my call. Talked with manager today and she told me the money was returned to my account today but it will take 35 days to post. Well it didn't take the hotel 35 days to get their money so why must I wait 35 days for the refund. I've served 20 years in the U.S. Navy and wanted to take my daughter on a weekend trip to visit where I use to be station but ended being charged additional money for something I didn't do. Makes me wonder how many other guest were charged additional money without their knowledge.
June 22, 2012
Rated 1 out of 5 by Wes001 Not what I expect from Westin...or any Starwood hotel.
The room was nice and clean as I would expect, and check-in was easy. Unfortunately, that was the extent of my expectations being met.
We returned from dinner and I needed to run back to the car which was parked in the attached garage. I was informed that both elevators were out of order and I would have to go back outside the hotel and enter the garage from there. This was a slight inconvenience, but one that could be overlooked, at least until the next occured. The next morning I woke up and started the shower. Waited for several minutes but only cold water came out. I Found that this was hotel wide and the only solution offered was to move me to another room. That was hardly a solution as the whole hotel had the same problem. Fortunately I was departing, but had I been headed to lunch or a meeting I would have been even more upset that I either had to shower in cold water or not shower at all. In no way is this acceptable at a Westin, or at any hotel. A warm shower is an implied service provided when you stay in a hotel...especially when the rates are what they are at this hotel. Unfortunately, the staff did not feel the same way and had no solution. Virginia Beach is a large enough city that I will have no issue finding alternate lodging on my next visit.
January 25, 2014