Rated 5 out of 5 by Lulu01 My experience was great!
The hotel staff was extremely accommodating and attentive to my needs. The room was spacious and clean.
April 18, 2014
Rated 4 out of 5 by elynch199 Very nice hotel
This hotel was very nice. Very modern with lovely facilities. It seemed to be a bit understaffed but that is a problem everywhere. It is also in a great location.
April 16, 2014
Rated 5 out of 5 by Teresa04 Room on 8th floor
The room was very nice and clean but the HVAC was not working well. The temperature was set on 70 but it never felt cool in the room.
April 14, 2014
Rated 3 out of 5 by Keneth2014 NON-Full Service Restaurant/Bar
As a business traveler, I must say that I have not been to a Hotel that will not serve alcoholic beverages before 3:00 p.m. I had a business lunch at the restaurant the first day of my visit and was unable to purchase anything from the bar for lunch because it was not open until 3:00 p.m.
My next meeting I took across the street to the restaurant that did have a full service restaurant.
April 2, 2014
Rated 5 out of 5 by Joey152 Hotel Service was above exceptional, 5 star customer service
From the initial check in I felt important. The front desk associate named Calvin greeted me warmly and introduced and enrolled me into the Starwood preferred members program. He also went above and beyond after I mentioned it was my birthday weekend and my wife and family would be celebrating with me. He asked my preference of wine and had a bottle sent to my room at the time I asked. Calvin also followed up the next morning with a personal call reminding me that a bottle would be delivered. I then booked another room for myself and my wife, even though we already live in Va Beach (5 minutes from the hotel) based on this high level of customer service. I would recommend this hotel to anyone staying in the Va Beach area who wants to be away from the ocean front but still close to great shopping, dining and the arts. Make sure to say hello to Calvin and the manager Mike.
March 31, 2014
Rated 5 out of 5 by TEA0515 Westin Town Center
I highly recommend the Westin because the hotel was beautiful and Calvin made our night. He was able to upgrade our room and give us the most amazing room we have ever stayed in at that Westin, which we go to frequently. Calvin spoke to us and got to know us and offered us two complimentary drinks from the bar. He really made our special night out even more special. THANK YOU CALVIN!
April 1, 2014
Rated 5 out of 5 by PJnorth Great customer service
This is a well trained staff. They really make you feel you are a special customer. Prompt, courteous and pleasant. All positive attitudes about the customers and their jobs.Hotel is safe,clean and located right in the middle of everything else you need when traveling. Special note and kudos for the front desk persons, they are a true professional group. The banquet staff are at the top of their game.. Great experience at this Westin hotel in every way.
March 11, 2014
Rated 3 out of 5 by jwill001 Recent stay at Westin Towne Center
Check in process was very good, front desk staff, Calvin, were excellent. However, there was no soap in the room! How can a hotel run out of soap. Totally unacceptable. Breakfast service was excellent. Again, staff at this hotel are very good. However, the food was very average to poor. This hotel needs to upgrade the food product. A plastic container of syrup should not be on every table. That's "diner" style, not acceptable for a business hotel.
March 27, 2014