Rated 3 out of 5 by Tia34 Needs improvement
The hotel was a lil out dated I don't like the fact the hotel don't have microwaves in the room I understand it's because the y want u to order from there menu But what if all you could afford was ur room sobyou brought things with u from home that you can heat an eat. Also a jucuzz if or the hotel would be nice all they have is a pool
March 22, 2016
Rated 5 out of 5 by MikeyS01 Great get-away
Very comfortable, very efficient, very convenient, very attractive.
Excellent food and service.
February 15, 2016
Rated 4 out of 5 by Leakia Great hotel HORRIBLE room service
The hotel front desk where AMAZING especially this one front desk lady that I wasn't able to remember her name but she was VERY helpful, always had a smile and very warm GREAT job front desk staff even the girl who checked is in was VERY prompt well mannered (sir & mam) and check in was fast. now to the problem we ordered a well done steak it came up to us very bouncy and bloody front desk and room service apologized however when the cook" fixed " the steak again it came back VERY well done burnt flat n crispy A CRISPY steak, I didn't say anything at that point I was just too tired BUT front desk took it off our bill! The cook was HORRIBLE food was not good.
February 15, 2016
Rated 4 out of 5 by MarcG Great Stay
The staff was perfect. The Platiinum Breakfast was just what I needed. A nice Platinum upgrade was also very much appreciated.
If you are In Town for business or pleasure, I do not see how you could go wrong.
Be sure to have a drink at the bar. Everyone working each night were on top of their game. They were quick, sociable, and professional.
Platinum Ambassador Guest
January 21, 2016
Rated 5 out of 5 by yzyz nice hotel
we wanted a quick weekend getaway, this hotel was a convenient drive to the beach. lobby was well decorated. free parking is a plus!
January 1, 2016
Rated 3 out of 5 by Downgraded711 Unannounced room change
Reserved 3 rooms and one of them was downgraded from the confirmed reservation without notice. No apology. No bonus points. Like if this practice was matter of course
December 19, 2015
Rated 3 out of 5 by Eli79 It's okay, but dirty
I've stayed at this hotel a few times, and each time it's just meh. Great location and the staff is nice. The rooms are just always dirty. So this time there was a ton of dust everywhere, a big black stain on the comforter, old toothpaste on the hair dryer, and something on the window. It's just not up to par with other Westins I've stayed at. But the location will keep me coming back.
December 14, 2015
Rated 5 out of 5 by CMG066 My go to Virginia Beach hotel
Once again I had a great stay at the Westin. It is the only place that I stay when I am in Va. Beach.
The location is great. There are so many dining options I can walk to, the mall is across the street, it is only 20 - 25 minutes from the airport and 15 - 20 minutes to the beach.
I love the corner rooms with the extra space and the great views.
November 20, 2015
Rated 5 out of 5 by heyealex Great Hotel for the money
I loved everything I could do in the area, the room was very comfortable. If anything, the staff wasn't the best I've seen, but still very helpful and above average.
October 15, 2015
Rated 5 out of 5 by Nix4 Great hotel for people that like to keep up their fitness routine while they are traveling
I stay at hotels - a lot - and have pretty high expectations. For me, staying at this hotel was an all around great experience. I was cheerfully greeted and checked in when I arrived. (Even at midnight the staff was great, I might add) My room clean, neat, and well stocked with enough towels and extra pillows upon arrival. (We typically decline housekeeping during our stays so this is important to us) There are plenty of restaurants surrounding the hotel, but we did have one meal at the hotel and the taste and quality exceeded our expectations. Westin has a healthy food choice program - a big plus. The best part is that we were able to book a Westin Workout room. It came equipped with a treadmill, a real spin bike, a mini gym with a weight ball, adjustable weights, and fitness DVD's! if you travel a lot on a tight schedule and need to stay in shape, this is equivalent to heaven in a hotel! And don't forget to check out the hotel's Run Concierge. They'll take you on a scheduled local run or give you a map with some run routes if you prefer to go on your own. Thumbs up Westin for giving us a great stay!
September 15, 2015
Rated 4 out of 5 by LADYPUTER Golf outing
I did not realize We would have pay for ice ($50.00) for the weekend, I found that to be unacceptable.
September 14, 2015
Rated 3 out of 5 by EG617 okay
The hotel was nice but it was suppose to be a non smoking hotel, when I got there the room smelled of spoke. When I contacted someone they said it was a non smoking hotel so it was most likely not smoke. When I inspected the room I found cigarette burrs on the floor. I contact three different people and all they could say was sorry, not to switch my room or anything or even come up to remove the cigarette butts. As a person with a asthma I wont be returning.
September 14, 2015
Rated 2 out of 5 by Nelson1M Luvit!
The Virginia Beach, VA location is surrounded by great restaurants, shops, comedy club etc. however the hotel is filled to capacity most nights and under staffed which lends itself to unanswered phone calls to operator, dusty dirty furniture/ lamps, sticky furniture and bed headboards etc... Filthy carpets etc... Spoke with manager and was told that the hotel was due for a revamping/ turn over of old furniture etc...
August 18, 2015
Rated 2 out of 5 by BC2008 Dirty hotel room
When we got into our room we immediately discovered the duvets and sheets were dirty. There was food on the floor ( chips, French fries, and gold fish). The headboard has greasy residue and the bathroom had not even been swept. When house keeping come in the lady rushed through cleaning and had an attitude. We had to ask her 2x, to please clean the bathroom and vacuum up the left over food. when you pay the price of these rooms cleanliness should never be a factor.
July 28, 2015
Rated 2 out of 5 by SPGTraveler2006 Air Conditioner did not work
Air conditioner did not work. The technician came to fix it at night, but it stopped working again in the wee hours. I am not very satisfied with the stay.
June 8, 2015
Rated 4 out of 5 by bob2099 Great location
Great restaurants and shopping within walking distance. Easy driving to other locations within the Virginia Beach area. Rooms are spacious and comfortable. If I had a complaint, rooms could be amped up a little in their decor.
June 2, 2015
Rated 5 out of 5 by JBVB STAY
NEED BETTER SHOWER NO PRESURE
May 26, 2015
Rated 2 out of 5 by WestinFan01 Needs Improvement is an understatement
The air conditioning would not go lower than 73, the engineer did everything he could to fix it, and the front desk was unable to relocate us to a new room. Not to mention the toilet ran randomly and that wasn't fun for us light sleepers. The furniture also needs to be upgraded.
May 15, 2015
Rated 1 out of 5 by rave433 Not a Westin
My wife and I stayed at this Westin during hurricane Sandy. The hotel since then must have been affected by the hurricane because it was not up to Westin standards. From the check in experience, to the hotel cleanliness we were not impressed. This hotel is very dated and in my opinion needs a major remodel. I was not aware that dogs were allowed since we had a barking dog in the room next door all night. The wi- fi was very slow, the hand held phone did not work, and an open safety pin was left on the floor when we checked in and was still there when we left 4 days later. I would not stay here again.
April 29, 2015
Rated 5 out of 5 by Judy4 Very Nice Stay, As Always
I stay at this hotel fairly regularly, as I travel to this area for business regularly. I have always been impressed by the quality of the staff, the gorgeous lobby, the size and cleanliness of the rooms. The bedding is very comfortable, the rooms reasonably quiet.
The location couldn't be better - plenty of great restaurants and events/activities within a short walking distance. Town Beach Center is clean, well-lit and pretty at night.
I have never had a negative experience. I consider the hotel and its rooms luxurious. I was a bit surprised by some of the negative reviews, so I felt I should share my experience.
February 5, 2015
Rated 2 out of 5 by dan13688 Will pass on this one.
Will not be returning to this specific place.
January 23, 2015
Rated 4 out of 5 by ek00 One service element could have been better...
I have stayed at this Westin several times and usually, the service is impeccable. For my most recent visit, the staff missed the mark on one particular point. It was raining out and my wife and I needed to walk a couple of blocks for a dinner reservation. Unfortunately, we forgot to bring an umbrella and asked the doorman if we could borrow one. He said that would not be a problem and went to the check-in desk to obtain an umbrella. It took several minutes, but we watched him emerge with an umbrella and then talk with someone before proceeding our way. The two staff people then disappeared again and we waited about 3-4 minutes, but they never re-emerged. We did not want to be late for our dinner reservation, so we decided to walk to the restaurant in the rain.
Other than this incident, the stay was fine and other service levels were as I expect at this Westin.
January 18, 2015
Rated 3 out of 5 by KLewis2 Disappointed
Compared to other Westin's, the rooms were not up to par. Very dated hotel and small bathrooms. This did not feel like a Westin or a W. I have stayed at Westin's in Minneapolis, Edina, New York and this was high disappointing!
January 4, 2015
Rated 5 out of 5 by RitaOBX Very classy and modern
I was very impressed with the Westin. It was beautifully designed throughout and very plush. The bed was exceptionally comfortable. I look forward to staying at a Westin again.
December 22, 2014
Rated 2 out of 5 by Keriwhit Uncomfortable
Compartment where the air filter in my room was exposed therefore showing the actual air filter that looked as if it had never been changed. This was a big issue that caused there to be little to no airflow in my room. It caused me to have an instant headache and sinus problems. My husband complained early the next morning to get unacceptable excuses and no apology. The hotel is pretty, but it is filthy.
December 21, 2014
Rated 4 out of 5 by TIK27 Some surprises in VA Beach
Two things came up that disappointed me and fell below my usually high expectations for a Westin property:
* broken 1 of 2 light in bathroom made the space dim on first evening
* First morning shower was cool to the point of being almost too cold to shower at all.
On the other had the staff were on top of fixing both items as soon as I brought them to their attention. Rest of stay was great as expected. Still, no one astaying at a Westin should have to take a cold shower!
December 11, 2014
Rated 5 out of 5 by Don54 Thw best customer service,
The more I stay st this particular Hotel my expectations are always met. From check in to check out always smooth. All my face to face interaction between me and guest services.Excellent, The room immaculate.The view was unbelievable..
Great hotel. keep up the good work.
December 1, 2014
Rated 2 out of 5 by LiveAndLearn Didn't meet expectations.
I was highly disappointed by my stay at this hotel. One of the reasons I chose this hotel was because I was about to be reunited with my husband after spending 9 months apart, and knew we'd like to order some room service so we could maximize our alone time together...a romantic getaway so to speak, but for three days straight, morning, noon, and night, it was impossible to get through to anyone to order anything; complained to the front desk the first night, but that did no good. We went to the hotel restaurant and that was more of just a bar that can serve food, so you have to either eat at the bar, or try and flag down the bar tender for any service since they're the only one working the bar/restaurant. They checked us out of our room after the first night even though we had a three night reservation, but thankfully were able to fix that as soon as we went to the front counter and inquired about it. At the end of the day, I still got to spend those three days/nights with my husband, but I could have saved myself a lot of money and had the same experience had I just gone to any cheap hotel. Live and Learn.
November 22, 2014
Rated 4 out of 5 by Netjunkie Comfortable, but not quite like home
The staff was friendly, the room exceptionally comfortable, the pillows exquisite. The only only thing that was horrible was the wifi. If we are paying almost $10 a night, I would expect better service--service that doesn't cut out every hour or so. Wifi is an important business tool while I am traveling, and being forced to have unreliable wifi for a fee is poor service. Much cheaper hotels have better wifi for free, it seems inexcusable that paid wifi would be so substandard.
November 16, 2014
Rated 4 out of 5 by wigstheome Usual Westin Experience
Checked in on a Saturday evening. Had to use valet as the parking deck was full due to an event at the neighboring Sandler Center. Valet asked if I knew when I would want the vehicle in the morning, and it was there waiting, a very nice touch. Check-in was straightforward and efficient, and my Platinum status was acknowledged. My room (812) was amply sized and comfortable, but with a view of the parking deck next door. Everything was clean and comfortable, although the HVAC unit was rather noisy. Internet access worked fine, and check out was simple.
November 13, 2014