Rated 5 out of 5 by Tina49 Wonderful Hotel
We were attending my cousins birthday party and picked this hotel for the location and price. I am so glad we did. the hotel was in a great location, the staff were wonderful and our corner room on the 13th floor was great with a spectacular view. A special thanks to the gentleman who delivered our rollaway after 2am. I am looking forward too many more stays. P.S. Did not get to enjoy the perks due to our busy schedule but my son says the weight room is awesome.
February 23, 2012
Rated 2 out of 5 by frenchtraveler services
1. I find completely unacceptable that my laundry was not returned the same day , even though it was personnally handed over to housekeeping before 8 AM : when enquiring in the evening about the non return , no apologies given , only a vague excuse , and no commercial compensation for the inconvenience ; furthermore , when stating this discontent when checking out , no real interest from clerk at the reception desk
2. no leaflet with hotel services in the room
December 10, 2012
Rated 3 out of 5 by ppat73 Just ok
Not comparable to other Westin hotels. Acted like booking thru spg.com made my reservation somehow of less value. Couldn't find res. Then a comment about how internet booking is "different". (I have always used before with no problems.)
Asked to extend my stay and said price would be additional $40 per nite.
Top bed linens had dirty spots and all linens were old.
No complimentary water in the room, disappointing since we arrived late.
May 7, 2012
Rated 5 out of 5 by RoadWarrior38 Awesome Hotel
This is by far the best hotel in the Hampton Roads area. Great rooms, always clean and fresh, awesome beds . Staff is great, good welcome and always willing to help. Most of the staff remembers you by name after only a few stays. Location is great as there are great dining,entertainment and shopping choices within walking distance. Parking is right behind and connected to hotel, with plenty of spaces.
October 21, 2011
Rated 2 out of 5 by JS12345 Did not meet expectations
When I walked into the room I thought I would be able to send an excellent review by having workout equipment in the room. My excitement quickly disappeared when I never got hot water at all the 3 nights I was there. One day there wasn't any water at all. The hotel should have sent an apology to its guest instead the front desk seem to be totally unaware of the issue or what the resolution would be.
December 21, 2012
Rated 4 out of 5 by Michelle6 Great Location
Nice hotel, stayed on the 14th floor in a corner room. However the carpet/furniture was stained and the shower kept leaking. Maintenance attempted to repair, but shower was still leaking on my last day - 5th day. Had to request bottle water and bath towel, as none was left in room although tip was taken daily. Staff did not offer gift at check-in, had to ask about gift on the third day.
May 30, 2012
Rated 5 out of 5 by crw2633 Hotel Manager
Tonya is one of the most helpful, friendly, and professional people that I have ever come into contact with during my stay at a hotel. Not only did she ensure that we had everything that we needed, she assisted me with utmost professionalism when I realized that I had left a piece of clothing in the room. She is truly an asset to the hotel!
December 19, 2012
Rated 2 out of 5 by BN13 Service could have been better
Most of the staff tried to be pleasant and helpful. But the room adjacent to ours had parties 2 of the 3 nights we were there and no one answered the front desk when I called down at 2 a.m. I pay too much money for my stay to be like a dorm room. Another staff member was rude to us in the conference center.
July 15, 2013
Rated 1 out of 5 by mooncat7 mooncat7
No bellman at check in, room not ready at check in. Staff never saw travellers checks before. Room service awful, food disgusting. I wrote a note abou it, was told someone would contact me.... never heard!
Engineer/ power problems...
Staff and facility not enough staff for huge event!
July 29, 2013
Rated 3 out of 5 by thankful The hotel was nice and the location great
The was nice and the location was great. But in the room lacked style, it seemed like everything was to one side and there was open space that was useless. Also, in the bathroom there was no vents for the steam from the shower and the windows were not cleaned. There was stains all over the windows.
November 16, 2011
Rated 5 out of 5 by Steve89 Fourth of July Vacation
I stay at Westin (Starwood) resorts whenever possible and have a high expectation for hotels. I have been extremely impressed with the staff and facilities at this particular Westin. The facilities were immaculate, our stay was very relaxing and the staff was extremely attenative to our needs and requests (we had many). My family had a very special fourth of July thanks to Tim, Jay and everyone at the Westin VA Beach Townecenter.
There were several little things the staff did that made a difference for us. From finding unique local diners to recommendations for fun acivities for the family - we appreciate the total service experience we received from the hotel.
We specifically chose this hotel over the oceanfront due to great service we received in the past. In addition, there are a ton of great restaurants around, you avoid the hassle of the oceanfront and you are very central to so many Hampton Roads hotspots for family activities.
We felt so strongly we recommended this hotel to our friends who joined us.
July 10, 2012
Rated 3 out of 5 by Daisey Average
Disappointed in room ~ hair on the bathroom floor which wasn't mine, a cigarette lighter under the bed, 1/2 empty water bottle in refrigerator, room service request paper already written on, broken toilet seat and one phone didn't work. Hotel was pretty, great location.
March 11, 2013
Rated 5 out of 5 by PattieP Overall great stay
The hotel is clean and well maintained. The staff is friendly and helpful. The best part was breakfast - I ordered eggs over medium with some trepidation, as most restaurants do not get them right. I recieved the most perfect, delicious over medium eggs I've ever had!
June 18, 2012
Rated 5 out of 5 by Daniel66 Awesome Location and Service
This hotel is so very attractive. It is in a GREAT location, has a great staff and is very affordable and comfortable. It has many nice amenities and you really feel as if you are staying at a most upscale place. I WILL stay here EVERY TIME I visit Virginia Beach.
December 22, 2011
Rated 3 out of 5 by readhead Non-existent maid service
We live in the area but decided to make the stay at this property a little weekend getaway since it was the Host hotel for a mud run my husband was doing early on a Sat morning. Check in was extremely slow. There was one person in line ahead of us but it still took 20 minutes. We were out of the room Sat morning from 0630-1100 and were surprised to return to a room still not made up. There were no maids in the halls either so extra coffee was out of the question. We were in the room for 2 hours and kept expecting the maid any minute. We were gone again from 1pm-3pm and still no service---even tho we passed her cleaning the room next door and said hello on our way out! My husband had to hunt her down for clean towels and coffee for the next morning. I made the bed myself.
When we told the front desk,, they were unconcerned that we had to hunt down a maid.
The location is great for restaurants within walking distance but the service was awful. For what we paid for the night, I would rather stay ocean front.
We won't be back.
August 15, 2012
Rated 5 out of 5 by GoodGrief Wonderful
We really enjoyed our stay at this facility. The bed was soft as a cloud, the room was immaculate and the staff was friendly and helpful. I will stay here every time I visit the area.
The parking area is a bit difficult to find if using GPS.
December 7, 2011
Rated 4 out of 5 by PSYOUNCE Exceptional Staff
This hotel is a great location and the staff is wonderful. The front desk was helpful and courteous. Lena, the waitress at the buffet, went out of her way to see that my requests were met. Overall a great experience.
January 23, 2012
Rated 2 out of 5 by Beau1 Disappointed
Hotel is great location,but I see much slippage since previous stays. I'm unhappy having to wipe surfaces and pick up bits and pieces from the carpet before getting settled.
June 24, 2013
Rated 1 out of 5 by Ahmed Poor staff responsiveness
Toilet dirty, no paper toilet, noise all nite long called they don't care, luggage rack missing, and more. Called multiple times same response we can do nothing about it
February 18, 2013
Rated 5 out of 5 by ZIQF Disappointed
I was really disappointed upon arrival when I was informed that the gym was closed for re-modeling. I travel and live out of a suitcase for days at a time. One thing that I try to do is enjoy a evening after work by getting a good workout. Although I was offered to use Town Center Fitness, it was about two blocks away and just somewhat of an inconvienence. The hours at the alternative was extremely short. I was out with my client and didn't have the opportunity to get to the gym on Saturday or Sunday due to their hours. I would have to think twice before returning to The Westin at Town Center in a few months when I return for a client visit.
May 1, 2013
Rated 1 out of 5 by 911nya Bad Stay
was not a good stay it could have been better.
July 29, 2013
Rated 5 out of 5 by Boozie The hotel was extremely accomodating by providing a roll away bed with nice linens as the bed provided. The staff were professional and courteous.
Excellent! I would only have enjoyed Spa Facilities during my stay!
July 24, 2012
Rated 5 out of 5 by Vpartin Hotel is comfortable and conveniently located
May 9, 2012
Rated 5 out of 5 by dylancole2 Awesome Hotel
My wife and I were celebrating our 13th year anniversary. We stayed at The Westin in Va. Beach and I cant say enough about this hotel or its staff. The room was wonderful and the staff was extremely friendly especially the Hotel manager "Betsy". Great experience and would definetely stay there again. Thank you Betsy and all The Westin staff. Robb and Georgette Berryman
December 29, 2013
Rated 5 out of 5 by lcdc003 Best non ocenafront hotel in Va. Beach
The hotel has been upgraded and everything looks great. It is without a doubt the best place to stay in Va. Beach that is not oceanfront. It is only about a 15 minute ride to the ocean and the Westin setting is much more peaceful and convenieint to everything than the oceanfront. Situated in the Town Center of Va. Beach, the Westin offers many restaurant choices, shopping, and proximity to Norfolk. Highly recommend!
December 26, 2013
Rated 4 out of 5 by 4ckids Disappointed at first, but has some great qualities!
At first I was very disappointed! My room was not clean and overlooked the parking garage. The hallways were dirty as well. The internet wasn't working in the lobby and the room internet service was expensive and very slow. Overall, it was nothing outstanding like you normally expect with a Westin. I was so tired from the journey, that I just cleaned it myself and went to bed. On a positive note, very comfortable beds!! The location was great! Lots of fabulous restaurants, parking was free and very easy. Short 8 minute drive to the beach! I would stay here again just for the location, but they do need to work on the cleanliness.
August 1, 2013
Rated 2 out of 5 by lmc2399 Not Pleased
I stayed at the Westin with my boyfriend on a Saturday because a friend was having her wedding there. I had booked the romance package that was a king room, chocolate strawberries, sparkling wine, breakfast and a 4pm checkout, “subject to availability”. I had intentions of hosting some of the guests from the bridal shower in my room for champagne prior to the start of the wedding. Well we checked in and found that there was no mini ridge in the room. What hotel doesn't have a mini ridge in the room? How did that miss the room inspection prior to allowing me to check in? I went down to the man at the front desk and he said he would see what he could do. He also asked “What time did I want to stay till in the am?” and I said as late as possible. He had told me that 2pm was the best he could do. I understand that it was subject to availability, but don't ask how late I'd like to stay if I paid extra for 4pm check out. There also was no sort of compensation for my shorted checkout. Nearly an hour later he calls the room to tell me that they could hold my refrigerated items down stairs. For $260 a night I would like to not be inconvenienced with having to go down stairs for a cold drink, especially when I was hosting guests. When I told him I needed a ridge in the room, he told me that they didn't have any available. I told him I'm going to need to switch rooms and I needed to speak with a manger..they sent a ridge up. Right behind that was the wine and strawberries that were asked to be sent up when I checked in awhile ago. I called back down to get 4 more champagne glasses, and they never came. It was a good thing there was plastic cups in the room....The next day, I called to order our breakfast around 10am. We had a $50 credit. I ordered 2 pancakes, eggs, bacon & hash brown meals, 2 Orange juices, 2 waters & a fruit bowl. The meal came to $56 and I've had better breakfast at IHOP. They also forgot a plate of eggs, bacon & hash browns and the rest was all cold. My fruit salad was horrible. The strawberries were soft and the honeydew looked like it had been cut up days ago. I was very unhappy and they only reason I didn't have another sent up was because it took and hour and a half the first time. We ended up checking out around 1pm and got a real meal. The hotel was extremely clean however the customer service needs much improvement (and the food! which is way over priced for the quality). I will not recommend this hotel.
July 25, 2012
Rated 5 out of 5 by moxified excellent accomodations
excellent location, beautiful room, plush bedding, luxurious.
January 1, 2014
Rated 3 out of 5 by se37 Hotel not to par
Did not know hotel was pet-friendly. Would not stay there again because of knowing animals are not hygienic to rugs and rooms (not knowing if our room had been used by a pet in the past), and the barking at night when guests were probably taking them out for a walk.
Also, stains on rug, wallpaper worn in bathroom, no tv guide provided for room (mainly what show is on which station at which time) If newspaper provided for guests, it was not told to us when we registered.
Staff mostly in lobby and store more interested in socializing than greeting guests when they walk in, or we wait till staff stops talking to other staff.
December 31, 2012
Rated 1 out of 5 by NotHappy2BHere No Hot Water, Dirty
We came for a long awaited getaway and were pleasantly expecting a comfortable, clean room. We liked the surrounding restaurant possibilities and enjoyed a late lunch across the street. As I was brushing my teeth and trying to get hot water from the faucet, black dirty water engulfed my toothbrush. We were tired and patiently awaited the plumbing problems be resolved. Bottom line is that there was NO HOT WATER! Cold room all night, icy cold water for morning shower. Dirty bathroom - makeup on toilet seat, dirty floor etc..... Dusty furniture. Bed not properly made up, felt short sheeted. Check out person told us lots of people were checking out. No help was offered.
July 6, 2013