Rated 4 out of 5 by DBA2012 Best Hotel in Virginia Beach
To be fair, Virginia Beach isn't exactly a hotbed of great hotels, but even if it were, the Westin in Town Center would hold its own. Nice, modern open lobby along with all the extra amenities you'd might want, clean and fresh public areas including the hallways leading to your rooms, and as is usually the case with Westin properties, tastefully done and comfortable rooms. The only thing that prevented me from offering a 5 star review is the fact that the baths are pretty ordinary. Great location too, in the middle of town center, with good restaurants within walking distance, a performance center next door, good shopping nearby, a cinema down the street, with easy access to Norfolk Airport and the beach. This would be my first choice for a stay in Virginia Beach.
March 12, 2013
Rated 4 out of 5 by teach Classy hotel
This hotel is clean and classy looking. It is difficult when booking via an 800 number and not directly with the hotel to get the exact room you are looking for. We changed rooms for the second night and paid for the upgrade. Although we are SPG members, I am not sure yet what it gets me when I am booking or registering at the hotel. I have not been a member long. It does not seem to be recognized when checking in or out. Everyone is courteous and helpful at this hotel. The main thing I would change is the fact that for a hotel of this class, the wifi should be included and not a daily charge of $10. Hotels of much lower class have free wifi, so certainly this hotel at the prices charged would make this part of the room stay, or a freebie for SPG members, at the least.
December 31, 2012
Rated 4 out of 5 by Willis99 Good value, but needs some procedural help
Clean and efficient on arrival, great check-in experience, and upgraded tona suite due to Platinum status. Ordered room service at 11:30pm and I would suggest waiting until breakfast, as it was not a good experience. I have written a note to the Food & Bev mgr on the details. Mini-fridge is either leaking or is condensating as carpet was wet near it, didn't discover it til barefoot in the morning...that will wake you up!
Staff was nice and prompt, just need a few procedures outlined better and motivate the kitchen!
August 21, 2013
Rated 4 out of 5 by CWilk Good Westin
This Westin is about what you would expect from the brand, clean and comfortable. Unfortunately the restaurant area is small-ish and was a little unorganized on both mornings during our stayed. Also, while we appreciated the breakfast vouchers, it would have been nice if our child was able to eat free as well. It seemed silly to comp. our two adult meals then have to pay for my daughter's pancakes separately.
April 21, 2014
Rated 4 out of 5 by Okie1 Great gym features
The virtual trails on the tread mills and the virtural bike rides were a great feature in the gym. The gym has had a make over, and has a good set of weight machines. You can get a good workout in this gym. The hotel is comfortable and clean. The restruant has some good dinner entrees, but the menu is limited, which is a detractor.
May 6, 2014
Rated 5 out of 5 by mandy07 This hotel is exceptionally friendly
From the first encounter with personnel, we felt at home. Everyone was exceptionally courteous and concerned for our well-being.
May 20, 2014
Rated 2 out of 5 by RobAnn Nicely appointed hotel but too noisy
Walls too thin and neighbors partied until after 1 AM... two calls to the front desk finally yielded some relief. Two nights later I received an unsolicited wake up call at 1208 AM from the automatic system. Not nice, not okay. 66% failure rate = unhappy customer. Room service: waiter very nice and friendly, food :(.
May 5, 2014
Rated 3 out of 5 by jwill001 Recent stay at Westin Towne Center
Check in process was very good, front desk staff, Calvin, were excellent. However, there was no soap in the room! How can a hotel run out of soap. Totally unacceptable. Breakfast service was excellent. Again, staff at this hotel are very good. However, the food was very average to poor. This hotel needs to upgrade the food product. A plastic container of syrup should not be on every table. That's "diner" style, not acceptable for a business hotel.
March 27, 2014
Rated 3 out of 5 by Diane Dining Not Good
I have stayed at your hotel many time and was very disappointed with the restaurant and the room service this time. Sunday night there only a couple of items available on the menu in the dining room - excuse we had a busy weekend. Monday night ordered room service( late night dinner) was suppose to have 8 wings w vegetables - received 6 wings barely warm a little leaf of lettuce and a thin slice of pickle - extremely disappointed. Also went to marketplace - starbucks coffee was barely warm
February 20, 2013
Rated 1 out of 5 by jackfrost1302001 Living on the location
This hotel is in the best location to stay in the Norfolk area in my opinion (Pembroke). Unfortunately that is the only positive remark I can make for the hotel. Every other aspect of this hotel was below or far below what I would expect from a major hotel chain.
December 20, 2011
Rated 4 out of 5 by vblocal Mini Vacation
The hotel is located in a great area and the staff are very good. From the lobby you can tell you are in a highend hotel. Unfortunately the furniture in the room is low quality and looks to be 10-15 years old even though it is not. The bathroom is very nice however the amount of mold/mildew growing in the shower is very unpleasant. The water came out of the sink black and we had to let it run for sometime to clear up. Beds are nice and the view is the nicest one away from the beach.
July 5, 2013
Rated 5 out of 5 by MaryMA Great location
I found the Westin Virginia Beach Town Center the perfect location and value for my stay. I was visiting my mother who recently moved to a retirement home in the area. The Westin is halfway between her home and the home of my sisters. They were easily able to accommodate re request for a room with 2 beds so my teenage son and I were perfectly comfortable. He has a sore neck from a recent injury but had the best night sleep he has had in months. Thank you Virginia Beach Westin!
December 29, 2012
Rated 4 out of 5 by SweetTnIowa Gracious Management
I selected this hotel per the recommendation of a local resident. I was in VB for work. I've stayed at other Westin properties before and had no reason to doubt the recommendation. The hotel staff was excellent, the lobby area was nice, and self parking was convenient; but my initial room was disappointing. I was told the hotel had been renovated, but my room did not appear to be. The walls appeared to have dry wall dust (?) on them, and the carpet looked worn. The tub was chipped, and the bedding was wrinkled/ruflled-- not crisp.( Maybe this room was still being renovated?) I was truly disappointed considering the rate I was paying and that I had had a long day of airline travel to the east coast. Management did move me to another room (and did so graciously) upon my request. The second room was much better.
July 3, 2013
Rated 5 out of 5 by LopezFamily Comfortable, clean and beautiful
We were a family of four. Dad, Mom and teenagers. We loved the Westin at VA Beach. The location was perfect, only a 15 minute drive from the Boardwalk and I liked that we could get away from the crazyness of the beach. The concert, food and farmer's market was a great treat on Wednesday night in the front of the hotel. The fitness gym was awesome, I'll miss traveling to France on the stationary bike. Everyone was courteous and welcoming. See you next summer, for sure!
July 26, 2013
Rated 3 out of 5 by Keneth2014 NON-Full Service Restaurant/Bar
As a business traveler, I must say that I have not been to a Hotel that will not serve alcoholic beverages before 3:00 p.m. I had a business lunch at the restaurant the first day of my visit and was unable to purchase anything from the bar for lunch because it was not open until 3:00 p.m.
My next meeting I took across the street to the restaurant that did have a full service restaurant.
April 2, 2014
Rated 5 out of 5 by gina4368 Regina
The hotel far exceeding my expectations.
The property was beautiful and the staff friendlly.
May 12, 2014
Rated 5 out of 5 by TEA0515 Westin Town Center
I highly recommend the Westin because the hotel was beautiful and Calvin made our night. He was able to upgrade our room and give us the most amazing room we have ever stayed in at that Westin, which we go to frequently. Calvin spoke to us and got to know us and offered us two complimentary drinks from the bar. He really made our special night out even more special. THANK YOU CALVIN!
April 1, 2014
Rated 2 out of 5 by Erika89 An unfortunate experience
I usually have a great experience at the Westin in Virginia Beach, but I was very disappointed in my last visit. The first time I visited my status as a SPG member was instantly recognized. This trip the staff was friendly but I was just another guest to them. I checked in and headed to a room that smelled damp and there was a wet washcloth on the bed. GROSS. I have never been so grossed out by a hotel room. I called down to the front desk and after 10 minutes or so I was given another room. Although I appreciate the staff fixing the situation, it was very inconvenient after a long drive to have to pick up all of my luggage and take it to another room. I wish the bad experience stopped there. On my checkout day I was disturbed 3 times by housekeeping before noon, when my checkout was set for 3pm. I told them to come back at checkout but they repeatedly returned to try and clean the room. It was a very disappointing experience and the quality of a stay at the Westin is definitely not consistent.
April 23, 2014
Rated 4 out of 5 by Williams12 Perfect location
Although not on the beach, the hotel is near great restaurants and shopping. The hotel was clean and has nice decor. But in the room we stayed in the tub did not drain well, so showers turned into mini baths. And the pool was not the greatest, good size but the water tasted like beach water and had sand at the bottom of the pool. Besides this we'd stay again, we'd just stay out of the pool. The staff was very accomodating. Overall the stay was nice.
August 8, 2012
Rated 4 out of 5 by djr28 Beautiful facility
The check-in staff forgot to offer a Starwood gift, but when I called about it later I received excellent service. As a platinum Starwood member, I received a room upgrade which was simply awesome.
April 27, 2014
Rated 3 out of 5 by TL20913 Stay
Recent stay was disappointed. Stayed for two nights and the second day we ran out of shampoo and body lotion. The staff didn't replace them. I've always stay at this hotel when I am in VA beach for the past five years. But this might be my last time.
April 20, 2014
Rated 5 out of 5 Lovely SPG room
This hotel reserves the top 2 floors exclusively for SPG members. I was pleasantly surprised to have a top, corner room for point redemption. It has big, huge windows. The room was very big and has seating area which was perfect for looking out to the streets. The bathroom was accomodating with both a bathtub and a shower. And it was also nice to have a refrigerator. The staff was very nice and friendly. I totally enjoyed my stay and
August 22, 2012
Rated 4 out of 5 by Guppy Great staff,location and clean.
Very happy with this Hotel. My child is in the Navy here. I WILL stay here again. The staff was extremely willing to help and the hotel was clean and quiet. The location is great if you want to be halfway between Norfolk and the beach. There are a lot of things to do in this area. The only reason for the 4 stars on cleanliness, extra remote found under bed. Made me wonder how well it was cleaned even though it appeared very clean.
April 10, 2013
Rated 4 out of 5 by NavyChop1 EXCELLENT BUT WATCH OUT FOR HIDEN CHARGES
I was happy with the room, and staff. My only gripe is that I was not advised of the additional charges for internet services at check in. I live in Chesapeake VA and stayed at the hotel to avoid driving home after attending the Navy Supply Corps Ball. I had no need for internet access. It wasn't until I received my bill on line that I found out about the hidden internet charges.
March 6, 2014
Rated 5 out of 5 by Jill18 The staff was great
Jay, front desk, went above any experience I have had anywhere. We were there for my daughter's wedding in the area, and she made sure we had everything we needed and were checked in with plenty of time to make the ceremony. In addition, she was so friendly and nice. The hotel was lovely and comfortable and we had a great stay, but for me, Jay made it all a great experience.
March 3, 2014
Rated 5 out of 5 by Lefae81 Amazing Hotel
My recent stay at the Westin in the Virginia Beach Town Center was incredible. From the moment I arrived I received V.I.P. treatment...and I am NOT a Gold or Platinum preferred member. This was my first stay at the Westin, and I was amazed at the professionalism and responsiveness of the staff to my needs. Starwood Hotels,you truly know how to treat your guests! Thank you Westin Virginia Beach Town Center. I will be back!
May 21, 2013
Rated 3 out of 5 by hdm0945 Hotel service can improve
The front desk was not very helpful during check in, especially for a guest that is staying at this hotel for 2 weeks. There was one night that had no vacancies during my 2 week stay so instead of trying to help me book that night, the clerk at check in gave me a number to call to see if there were any vacancies. I think the clerk could have written my name down and followed up with me when vacancies became available.
October 23, 2013
Rated 3 out of 5 by Sandyplus2 decent hotel nice location
This hotel is in a nice location with many restaurants and shops within walking distance. Parking is an issue on weekend evenings, but was fine during the day. Our room was not serviced, but partly our fault for forgetting to remove the "do not disturb" tag until almost noon, but I still expected someone to come by in the afternoon. They did not. Called down to ask for towels, shampoo, and cups and someone showed up at my door with a bag full of shampoo & soap but no towels or cups. When I pointed out what we were missing, the lady from housekeeping gladly retrieved them, but I was surprised to have to ask a second time. Very disappointed that there was no free wireless access. Even the chain retail stores surrounding the hotel had free wireless but in the hotel you have to pay a fee each day to connect up to 3 devices. The 4th device requires that you the fee again. Overall, I was a little disappointed. Felt that I get a lot more for my money elsewhere.
March 17, 2014
Rated 4 out of 5 by doinka52 Room with a view?
Staying for 5 nights in a hotel with 35% occupancy when we arrived (yes I found out) and we are given a room overlooking the parking deck??? Really...we ALWAYS stay here when we visit our daughter and her family and we are SPG members. I would expect a bit better than overlooking a parking lot. There are 4 sides to this hotel. This is not a preferred side when you are only at 35%. Disappointed. I did ask for another room so we were given one on the same side but on a higher floor. DUH!!!! Will definitely consider another hotel in the area next time. After all...I have a choice. Calling your 800 number allowed me a deal for 5 nights. Guess when you get a special rate you get the lesser acceptable rooms as far as a view. And...no...I do not sit and look out the window all day but it is a nice plus to have a decent view especially in a mostly empty hotel due to the holiday. Yes...the bed is nice.
December 3, 2013
Rated 5 out of 5 by Jakethesnake Great amenities
My stay at the Westin at VA Beach town center was awesome. My favorite parts were the bed and the shower in our room. The view from our room was also beautiful. The staff was friendly and the hotel was overall very appealing. The location of the Westin is excellent. There are many many restaurants and shops, as well as Pembroke mall, all within walking distance. Overall, a very nice place to stay.
December 11, 2012