Rated 5 out of 5 by SMITHFAMILY Family Friendly!!
Our three children were very happy! Thank you for the convenient adjoining rooms.
November 25, 2012
Rated 5 out of 5 by Adam87 Great place to stay
Literally the best night sleep in years. I love the Westin.
May 18, 2013
Rated 1 out of 5 by OneHotStay Worst Stay of My Life
I was in town for a wedding that I was in. Reserve 2 nights, Saturday and Sunday. When when checked in on Saturday our room was about 85 degrees and we were on the top floor (15th). They sent someone to check it. They fix it and went on. Later that night it went out again. Once again I call the front desk about 2 am stating the issue and how me and my husband cant sleep and how hot it is. They told me there was no manager on duty, there was no more rooms, and no one could come to fix it until 7 am that next morning but they could bring me some water. WE COULDNT SLEEP AT ALL! Imagine being on the top floor no air, no windows open in a closed space. It was horrible! Called at 7 am and no one came until around 9 am. They worked on it and it worked for a few hours. By this time I was upset. I called demanded another room and my money back for the stay. They put me in a room about 1 hour before they wedding I was in which started at 5:30 pm. I was so upset. I called before check out on Monday and demanded my money back as we didnt have any air in our room for 24 hours plus!!! It was the worst experience of my life! They gave me some points for another stay they I dont want because I will never stay under this chain again. I do not think this was handled properly. I am still today fighting for my money back as this room was too expensive to have been in 90 degrees in the summer time. I was there because I was in a wedding and it was not professional how this was handled. I will continue to follow up on this!!
September 2, 2013
Rated 5 out of 5 by HHUMP1 The hotel is very convenient
I like the rooms, the workout facility and surrounding restaurants
December 21, 2012
Rated 2 out of 5 by Sarah02 Disappointed Frequent Traveller
Very dissappointed by the Service, especially by the front desk.
December 20, 2012
Rated 5 out of 5 by gfmsugrad Great place
Super location, right in the middle of great dining!
November 17, 2012
Rated 5 out of 5 by Precious Hotel was awesome
I love the Westin. The atmosphere is so relaxing.
January 7, 2013
Rated 4 out of 5 by thelady The beds were very comfortable
good hotel bed was comfortable no help with bags
January 3, 2013
Rated 5 out of 5 by artist4u Royal Treatment
This hotel is near shopping and restaurants.
March 17, 2013
Rated 4 out of 5 by IBC2012 Hotel is just OK
Nice cental location to everything in VA Beach.
October 2, 2012
Rated 4 out of 5 by Janis33 The staff has excellent customer service skills.
I'm giving The Westin 4 stars out of 5.
March 25, 2013
Rated 5 out of 5 by jjjjjjjj staff
front desk staff is very attentive
March 29, 2013
Rated 5 out of 5 by MelB Beautiful
Beautiful hotel!! Staff is amazing!
March 4, 2013
Rated 5 out of 5 by Chelle49 This hotel has excellent features
I'm not staying anywhere else....
July 26, 2012
Rated 3 out of 5 by 1greenthumb Nice view
Room was nice with a great view.
December 27, 2012
Rated 4 out of 5 by MDGirl Great Hotel with Great Location
I had a Deluxe Corner Suite and is was HUGE! I loved the "L-shaped" windows. The room had a king bed, two night stands, a chair and otoman, a love seat, executive desk, flat screen tv, mini-frig, separate shower with two shower-heads, tub with a retractable clothes line, sink, vanity mirror, smaller "cove" with a counter in the bedroom area, closet with a terry cloth bathrobe and security safe. I had a nice city-view. I had an issue with my room key continuing not to work, but management handled the situation quickly and pleasantly The workout room has nice equipment. The pool was too cold for an indoor pool and I was expecting to see a sauna. Overall, the gym and pool areas are VERY NICE! The location is FANTASTIC - easy access from all major roads and highways and is nicely situated in the town center across the street from the Sandler Center for Performing Arts. I did not utilize the restaurant - little too pricey especially since you can walk 1/2 a block to tons of restaurants and other eateries. The parking is FREE and the garage is attached to the building. Oh yes, I almost forgot, within minutes I was at the Beach! The staff are great and very accommodating. Yes, I highly recommend the Westin in VA Beach. One last thing, I was given a tour of the fabulous meeting rooms. Wait, did I mention the glass stair case that is in the center of the hotel lobby? Enjoy!
October 10, 2012
Rated 3 out of 5 by NavyGal Wet Bed
I had heard excellent things regarding Westin Hotels, especially their bedding, etc. My friend and I returned to the hotel at 11:15pm after a concert only to find upon turning back the comforter that one of the beds was wet. I contacted the front desk and the manager on duty called me back. She was shocked and stated that possibly the pillow topper had been cleaned and put back on the bed wet. After hearing this, I pulled back the bottom sheet, etc only to discover that almost half of the bed was not just wet but saturated and yellowish looking. The manager again expressed her shock and disappointment at the situation but stated that she had no empty rooms to move us into. She said that she would have a roll away bed brought up and would at least take off half of the room charge. The manager then called back to say that she would not be charging us anything for the night.
It took over 45 minutes for the roll away bed to arrive and when it did, there were dust bunnies on it. I ended up sharing the dry bed with my friend because I didn't feel comfortable sleeping on it. I appreciate that the manager gave us the room for free but I also felt that she should have come up to see exactly what the situation was since she appeared to be shocked by my description over the phone.
After that experience, I'm not certain whether or not I would book another stay at that hotel or whether I'd recommend it to anyone. I was definitely disappointed after hearing such good things regarding Westin Hotels.
May 20, 2013