Rated 5 out of 5 by VAgirl123 Great location and amenities
This hotel is located in a great location, it accommodates the business traveler and would also be great for a weekend getaway.
July 14, 2014
Rated 3 out of 5 by McCoy05 Reunion Stay
This is the same hotel that I stay in every time that I visit Va Bch. The only issue that I experienced was the room not cooling off. Though the thermometer was turned down to its coolest the room continued to feel humid and warm throughout the night. Other than that my stay went well.
July 14, 2014
Rated 3 out of 5 by stacysf Not up to the usual standards
- I stay at Westin hotels @ 2x a month; I have the "elevated" menu's smoked salmon breakfast each morning and this hotel's version was the worst I've had: the bagel was not toasted, the salad was inedible, the avocado was an unpleasant, grainy texture I have never experienced before... and the grilled tofu was cold.
- we checked in at 2:30 AM and our room's thermostat was set at 60 degrees. The "heat" setting on the thermostat didn''t work, and the best we could do was to simply turn the air off. We were forced to sleep in our clothes under the thin bedding provided for the 2-3 hours it took for the room to warm up.
July 13, 2014
Rated 2 out of 5 by DRE1 Expected More from a 4 Star Hotel
The geographic surrounding area of the hotel is what makes it almost tolerable. The quality of the room stay (noisy air conditioner all night) with the deluxe room and the visual conditions (all of the hotel room doors need painting) made me feel I was in a less than 4 star hotel. The bathroom required immediate maintenance to the sink upon my arrival and the shower's tile floor required me to wear slipper to bath. Also, the physical shape of the soap did not allow it to stay in the soap dish. The staff was very pleasant.
July 10, 2014
Rated 4 out of 5 by bos46 Relaxing vacation
Found the hotel and staff very accommodating . Bed was a little too soft for me but shower was awesome. Liked being away from hustle, bustle of beach but still had easy access to it.
July 10, 2014
Rated 3 out of 5 by TiffanyS Better than the other local hotels but...
This was my second time staying at this facility. The rooms were average (definitely better than the other local hotels). The bed was comfortable. I was not happy the front desk staff as I also rented a meeting room and that was not a easy pleasant experience. Also, room service was terrible.
July 9, 2014
Rated 3 out of 5 by chicmom Lacking in service
I have high expectations for Westin and was disappointed with this property.
Not only did the deluxe room I reserved not include all the furniture in the photos (chaise lounge) the room service would close early.
Unable to order alcoholic beverages to the room because the bar closed early due to not being busy. Also made a call to the front desk for extra soap/shampoo and towels and had to wait over 30 minutes. This is the 2nd time I've stayed at this property and have disappointed. If I had not used points I would NOT have booked to stay here again.
July 7, 2014
Rated 2 out of 5 by Emonallica Needs Improvement
I was disappointed that The Westin Virginia Beach Town Center did not have a parking lot of their own, they shared the public parking for the town center (marketplace). We were given an upgrade - a corner room on a higher floor, which was nice of the front desk staff.
The TV remote was literally broken, one could hear the batteries moving inside the remote. It was changed once I complained about it.
Since it was a little cold outside that night, we did not realize that the AC was not cooling the room until late at night. By that time, we did not want to get up from the bed and change room. A room with a broken AC is not acceptable in a motel, let alone a Westin.
This hotel needs a lot of improvements.
July 3, 2014
Rated 3 out of 5 by Ken16 A good, but average Westin
I really enjoyed the staff, however, the rooms are pretty average, seems to have not been updated in a while.
July 1, 2014
Rated 4 out of 5 by RoxyPosion This hotel was great
My hotel stay was great, but my refrigerator was not working in the room so I was unable to keep my food cold. But overall I enjoyed my stay here.
June 30, 2014
Rated 3 out of 5 by armyxrays An average hotel
Upon entering, there was NO ONE at the reception desk. We waited for 5 minutes and another patron who was tired of waiting poked his head around behind the desk. What do you know, 3 hotel staff came out looking embarrassed and greeted us. Not a good start.
We were given room 615 even though we requested a higher floor. Not a huge deal, but once we got into the room we noticed the fixtures were hanging on the walls by loose screws. What's the excuse here? Also there is a huge shelf in the shower and good luck not banging your head on it. This shelf was also barely hanging on by a screw.
The window in the room covered half the wall but the curtains went across the entire wall to give you the illusion that there was a giant window. Big problem is, the curtain closed towards the window leaving a gap for the sun to come in DIRECTLY ON YOUR FACE IN THE BED. So much for a good nights rest!
I thought the Westin was supposed to be a better hotel. Truly disappointed in my stay.
The hotel is huge and was not fully booked. Wouldn't you want to give your guests the best rooms available so they might consider returning?
June 28, 2014
Rated 2 out of 5 by LLC317 Another dirty room
I am a frequent traveler and have been a guest at your hotel for many years. It has continued to deteriorate. The last stay - I had to request a room change due to several issues (no mirror, dirty bathroom with hair on the floor, tub wouldn't drain, broken safe wedged close with a piece of cardboard).
To my surprise - again disgusting room. I saw a dark spot on the carpet and when I got close it was a ball of black human hair. Then my husband dropped something, and when he went to reach near one of the beds - we found a dirty face towel and one dirty sock that didn't belong to us. Again, the same broken safe that makes it nearly impossible to close the closet door.
I downplayed the situation & didn't complain since my husband rarely travels to Virginia Beach with me and didn't want to ruin the stay.
But your hotel is becoming GROSS! I find hair all over the place every single time I stay. I cringe looking at the rugs in the rooms.
I am back in July for a week and I'm sure it'll be the same -- I feel guilty for not saying anything this week when I stayed, so I will begin taking detailed pictures and placing them on Trip Advisor - something I've never done. I am also going to complain to our Corporate Travel Team. Hopefully, you guys will get the message clean your rooms and sanitize/update your carpets. One more chance - and I will be brutal given all I've seen.
What a shame that you're letting this happen.
June 26, 2014
Rated 1 out of 5 by Traveler8756 Lost articles
I have been staying at this location for work for the past 6 months and this last visit put a sour taste in my mouth. I called the hotel because I left personal clothing items in my room, and the receptionist responded with her standard answer that the cleaning folks did not find it. I called again the next day to see if something turned up and I got the same standard response. I asked both ladies if they could check the drawers because I know i left items (free people jeans , that are not cheap) in the room, both ladies turned down my request. I cleaned out my suitcase just to double check and nothing. I know I left articles in this hotel and its sad to note that someone took them. What's even more disappointed is that neither ladies didn't bother to check that I have stayed multiple times at this location and I am regular customer. The last lady I spoke to, I told her I was going to write complaint that it's clear that someone took my items, she didn't respond with "let me take down your information and get my manager involve because this is not how we operate here at this hotel. Instead she said ok. I am so disappointed and have a couple more trips coming up and will not be giving my business to this particular hotel.
June 24, 2014
Rated 2 out of 5 by neveragain40 Don't believve the hype
I thought wow we will stay at :The Westin", a clearly beautiful lobby. HOWEVER, the room was horrible. There is no USB or connector for internet. The furniture is OLD. The floor in the bathroom filthy. I was very disappointed.
June 24, 2014
Rated 5 out of 5 by JRChas56 Another wonderful stay
The Westin Town Center is consistently excellent in providing me service and comfort when I am in the Virginia Beach area. This is my third stay and I will be back.
June 24, 2014
Rated 4 out of 5 by Alexd23 My stay
Everything good, rooms very comfortable, great sleep quality and the staff too kind
June 22, 2014
Rated 5 out of 5 by MegC Beautiful view from the 14th floor; well equipped gym
Enjoyed my stay so much...best night of sleep I've enjoyed in a while. The plush robe was a delightful surprise and the dual showerhead feature was positively extravagant. While the hotel was full, it was quiet and peaceful. I spent about an hour in the gym (clean, lots of towels, flooring completely appropriate for Insanity or similar type of workout) and there was never more than one other person in there with me!
June 22, 2014
Rated 5 out of 5 by militaryfriendly Hotel overall
Overall a very nice property.
June 21, 2014
Rated 4 out of 5 by racsan OK Responsiveness
I had a couple of problems with my room. First, my iron did not work. I reported it to Housekeeping. When I arrived back to my room after dinner, I had a note from maintenance that my iron was ok but I had a bad wall socket. I tried the iron again, in all wall sockets in the room. None worked. I called again and a new iron was delivered. It worked great, in the original wall socket. Also, my room safe had the pin activated, so I was unable to use since I didn't know the combination. I reported it, and someone fixed it the next day. Otherwise, everything was great.
June 18, 2014
Rated 3 out of 5 by DannyZ Comfortable & Convenient but Construction a bit Careless
Been a loyal SPG member since 2003 but lately I've been finding it harder and harder to give SPG properties anything above a three star rating.
Our recent stay during Memorial Day weekend at the Westin was average at best. Check in was mediocre. No recognition as Starwood Gold Members. No mention of our Gold amenity offerings. No mention of the Green Choice program. It was a rushed process with a shooing off to the elevators. Just to be clear, I'm not some type of status seeker expecting to be greeted as a preferred guest. I just know that SPG asks how you were greeted on their post stay surveys. Also, SPG, if you are going to offer a welcome amenity, please train your staff to offer it. I feel ridiculous when I have to bring it up. This is not an isolated incident either.
My wife and I were given a room on the 15th floor (Starwood Preferred Floor). Room 1510 was spacious and clean. Complete with one complimentary bottle of Dasani Water and Starbucks coffee. Not much of a view; just a shopping center and the highway below.
Now, on to the bathroom. Not sure how any contractor could finish this bathroom and think, "Yup, looks good." The shaving mirror was totally crooked hanging from the wall. Plus, the plate around the shower handle was so loose you could spin it around. But the clear winner of dysfunction was the shower towel rack, it was falling from the wall! We alerted the front desk staff . The staff member said someone would be notified to fix it. Nope. Okay, obviously a broken towel rack is not the end of the world. But why did it take me tweeting the picture to @spg to get any type of response. Kudos to Starwood Social Media (Alice K) for offering SPG points as a gesture of good will. Did we get any direct response from the hotel management during our stay? Nope.
One other note worth mentioning, the ice machine on the 15th floor was out of service during our stay. Since I'm writing this review a few weeks after our stay, let's hope it's been fixed. I didn't feel very "Preferred" to have to walk down to the 13th floor to get ice.
Didn't use the gym or indoor pool during our visit; however, I took a quick tour of both. Gym was spacious and looked to have decent equipment and the pool was a nice size.
In terms of an overall comfortable stay, the Westin did meet all expectations. The heavenly bed, heavenly shower, and heavenly spa amenities are my favorite parts of the Westin experience. Room was clean and we appreciated having a refrigerator.
It's also worth mentioning that the hotel is in a great location. Convenient to shopping and entertainment venues; it's just a short drive to Farm Bureau Live at Virginia Beach. There are also a number of restaurants within walking distance (PF Changs, Cheesecake Factory, etc.) The hotel lobby also hosts a Starbucks. However, leave yourself time to order, our experiences there were a bit slow and somewhat unorganized. However, the staff was pleasant.
Lastly, the free parking at the public garage is a nice feature; entrance is on Market Street. The garage elevators are located to the left of the front desk.
June 18, 2014
Rated 5 out of 5 by Terri8 Hotel in great location
We were not sure why we received a wheel chair accessible room our initial reservation did not request that type of room. However, the room was excellent and the view was awesome. We attended the VGFOA conference and we enjoyed the conference and the stay.
June 3, 2014
Rated 4 out of 5 by BA931 Nice hotel for a night or two!
This is definitely a great hotel to visit! The rooms were clean, the lobby is beautiful, and the service is great! The only complaint I have is when we were there the elevator to the parking was out of order and that was a big inconvenience with coming in so late at night and the next morning leaving and having to walk all the way around. The area it is in has a few nice restaurants within walking distance as well, which is nice. The bar & restaurant at the hotel are amazing! The service there is phenomenal! We really enjoyed our stay and if ever in that area again, we will be back.
May 31, 2014
Rated 3 out of 5 by ccb23 This hotel needs some work
This was my second stay at this hotel. On both visits the room I was given had broken Air Conditioning. On my first stay I was told it would be fixed while I was out. I came back after a nice dinner to a room that was 80 degrees. ON my second visit I was given a room, again the AC was broken. I was told they would fix it and decided that was unacceptable and asked to be switched to another room. Really do they not have maintenance to check those things before guest check in?
May 27, 2014
Rated 2 out of 5 by KDTraveler Holiday Weekend Get-away
This was my second stay at this location and the staff was professional and courteous. The customer service was outstanding and it was apparent that customer service is a priority.
May 27, 2014
Rated 5 out of 5 by Codyssissy Shamrock Run Stay
We come to town for the Shamrock Run and this is our favorite hotel...never have they let us down...great hotel and can't wait until next year to come back!
May 25, 2014
Rated 3 out of 5 by Aimee215 Poorly Handled PR Issue
While my stay at the Westin was enjoyable, I cannot overlook one large incident that happened. While I was checking into the hotel, I noticed a large stack of letters behind the desk, which stated that the electricity in all hotel rooms would be shut off from 6-7am because the local power company was running some tests. I understand that the circumstances of this electrical work were beyond the control of the Westin; however, I think it could have been handled in a more appropriate fashion. For instance, I’ve stayed at hotels who sent me an email before my stay to alert me of a construction project. As a business traveler, I would have planned my meetings better had I known that I would not have power for an hour in the morning to get ready.
As it turned out, the electricity was not out for the full hour and the issue was handled appropriately during the day of; however, considering the clientele of the hotel, more information would have been appreciated in a timely fashion.
May 22, 2014
Rated 5 out of 5 by mandy07 This hotel is exceptionally friendly
From the first encounter with personnel, we felt at home. Everyone was exceptionally courteous and concerned for our well-being.
May 20, 2014
Rated 3 out of 5 by Jvx2 Not a "Prime Time" Westin
Not quite to the standards of a Westin... Nobody at valet to accept car at 10 PM on a Thursday night. It happens, but more distressing NOBODY at the front desk upon arrival either. Kind of like a Hitchcock movie...what is going on here? Only a single suite reportedly exists on property, so no ability to use suite upgrade certificate. No lounge, and coffee shop has only the barest of essentials...coffee, but was told "out" of bagels each day of stay. Upgraded to corner room which was Westin clean and comfortable, but no mini bar beyond two small water bottles. Property was unwilling to extend check out to 1 PM, despite Platinum status, citing full occupancy. Surprising as I have never known a hotel to clean all rooms at once, especially on a Platinum request. Probably will use another location next time as nothing "special" about this property, it's service and especially it's lack of amenities
May 16, 2014
Rated 5 out of 5 by gina4368 Regina
The hotel far exceeding my expectations.
The property was beautiful and the staff friendlly.
May 12, 2014
Rated 1 out of 5 by TexasJHS Disappointed in Service
I usually don't stay at this hotel, but did recently on a business trip. While the hotel was nice, I was truly disappointed in the overall experience. My room service trays were not removed, my toiletries were not replaced, and the robe was removed after the first night. I expected more at this price.
May 6, 2014