Rated 3 out of 5 by bosnwife NO bang for my buck
To be a higher-end hotel, they offer little to no complimentary services. Not even Wi-FI. You have to pay $10 a day if you want internet access. Also, we had guests from the event we were attending visit our room and their 8 year old daughter managed to access pornographic channels on the television. So much for being a family hotel. We wont stay there again.
May 20, 2013
Rated 3 out of 5 by Sandy41 Check In Problems
My room was not available when I checked in after 4:00pm. When I asked if I could go ahead and pay, get the key and wait by the pool with other members of my party who were already registered, they were glad to take my money, but would not give me a key. All the while, other customers were checking in without a delay. It was frustrating.
May 20, 2013
Rated 3 out of 5 by NavyGal Wet Bed
I had heard excellent things regarding Westin Hotels, especially their bedding, etc. My friend and I returned to the hotel at 11:15pm after a concert only to find upon turning back the comforter that one of the beds was wet. I contacted the front desk and the manager on duty called me back. She was shocked and stated that possibly the pillow topper had been cleaned and put back on the bed wet. After hearing this, I pulled back the bottom sheet, etc only to discover that almost half of the bed was not just wet but saturated and yellowish looking. The manager again expressed her shock and disappointment at the situation but stated that she had no empty rooms to move us into. She said that she would have a roll away bed brought up and would at least take off half of the room charge. The manager then called back to say that she would not be charging us anything for the night.
It took over 45 minutes for the roll away bed to arrive and when it did, there were dust bunnies on it. I ended up sharing the dry bed with my friend because I didn't feel comfortable sleeping on it. I appreciate that the manager gave us the room for free but I also felt that she should have come up to see exactly what the situation was since she appeared to be shocked by my description over the phone.
After that experience, I'm not certain whether or not I would book another stay at that hotel or whether I'd recommend it to anyone. I was definitely disappointed after hearing such good things regarding Westin Hotels.
May 20, 2013
Rated 5 out of 5 by Adam87 Great place to stay
Literally the best night sleep in years. I love the Westin.
May 18, 2013
Rated 5 out of 5 by Sean Hotel is walking distance to everything
Able to walk to get anything you needed.
Hotel clean, quiet, comfortable
May 17, 2013
Rated 5 out of 5 by ZIQF Disappointed
I was really disappointed upon arrival when I was informed that the gym was closed for re-modeling. I travel and live out of a suitcase for days at a time. One thing that I try to do is enjoy a evening after work by getting a good workout. Although I was offered to use Town Center Fitness, it was about two blocks away and just somewhat of an inconvienence. The hours at the alternative was extremely short. I was out with my client and didn't have the opportunity to get to the gym on Saturday or Sunday due to their hours. I would have to think twice before returning to The Westin at Town Center in a few months when I return for a client visit.
May 1, 2013
Rated 3 out of 5 by FT2013 Good hotel fitness center closed!
Great hotel in a good location with Westin type service...only issue was the fitness center was closed, and the option was a few blocks away in the rain and wind and cold...in fairness they alerted me to this when I booked, but still disappointed. Might have offered a ride there given the conditions.
May 4, 2013
Rated 4 out of 5 by schmit very nice hotel
the hotel is in a great location. lots of choices of restaurants. rooms were great. the only problem i had was housekeeping didn't come and give new towels on our second day there i called the front desk and it took over a hour for them to bring some fresh linens other than that ggreat hotel oh and the fitness center was under construction but they did have accomidations at another facility
May 1, 2013