Rated 5 out of 5 Great Choice
My wife and I were having a "staycation" and chose The Westin for it's location. Everything about the hotel was first class. The views from our room were breathtaking. The pool was clean and bright. Everything we wanted to do was within easy walking distance to the hotel. We would definitely stay here again.
July 28, 2014
Rated 5 out of 5 Great service!
We were at a a family wedding. The hotel was neat and clean and the staff were very friendly.
July 28, 2014
Rated 5 out of 5 by MrsW Love the Location - Romantic Getaway
Fun location, near restaurants and shops. Modern, comfortable, great gym and pool, easy parking, beautiful, rooms were comfortable and clean. I wish wifi were included but other than that, we enjoyed our stay. We had a delux king room on the corner with a great view. I could tell there were a lot of guests in the hotel the weekend we stayed but there was never an issue with noise.
July 22, 2014
Rated 3 out of 5 by stacysf Not up to the usual standards
- I stay at Westin hotels @ 2x a month; I have the "elevated" menu's smoked salmon breakfast each morning and this hotel's version was the worst I've had: the bagel was not toasted, the salad was inedible, the avocado was an unpleasant, grainy texture I have never experienced before... and the grilled tofu was cold.
- we checked in at 2:30 AM and our room's thermostat was set at 60 degrees. The "heat" setting on the thermostat didn''t work, and the best we could do was to simply turn the air off. We were forced to sleep in our clothes under the thin bedding provided for the 2-3 hours it took for the room to warm up.
July 13, 2014
Rated 5 out of 5 by Mariza Excellent hotel
Very friendly and helpful staff.great accommodations,spacious room and comfortable beds.Conveniently located.Highly recommended,will definitely stay at the Westin when in Va. Beach again!
July 21, 2014
Rated 2 out of 5 by LLC317 Another dirty room
I am a frequent traveler and have been a guest at your hotel for many years. It has continued to deteriorate. The last stay - I had to request a room change due to several issues (no mirror, dirty bathroom with hair on the floor, tub wouldn't drain, broken safe wedged close with a piece of cardboard).
To my surprise - again disgusting room. I saw a dark spot on the carpet and when I got close it was a ball of black human hair. Then my husband dropped something, and when he went to reach near one of the beds - we found a dirty face towel and one dirty sock that didn't belong to us. Again, the same broken safe that makes it nearly impossible to close the closet door.
I downplayed the situation & didn't complain since my husband rarely travels to Virginia Beach with me and didn't want to ruin the stay.
But your hotel is becoming GROSS! I find hair all over the place every single time I stay. I cringe looking at the rugs in the rooms.
I am back in July for a week and I'm sure it'll be the same -- I feel guilty for not saying anything this week when I stayed, so I will begin taking detailed pictures and placing them on Trip Advisor - something I've never done. I am also going to complain to our Corporate Travel Team. Hopefully, you guys will get the message clean your rooms and sanitize/update your carpets. One more chance - and I will be brutal given all I've seen.
What a shame that you're letting this happen.
June 26, 2014
Rated 5 out of 5 by Sheryl10 Excellent Overall
Rooms spacious, beds comfortable, heavenly showers, Dog Friendly with park nearby.
Thank you to Mr. French for making last minute reservations for me and my family. We had a wonderful stay. The
restaurants, malls and movie theater were conveniently located. I would highly recommend and plan on visiting it again.
I would highly reccommend Th
July 15, 2014
Rated 2 out of 5 by DRE1 Expected More from a 4 Star Hotel
The geographic surrounding area of the hotel is what makes it almost tolerable. The quality of the room stay (noisy air conditioner all night) with the deluxe room and the visual conditions (all of the hotel room doors need painting) made me feel I was in a less than 4 star hotel. The bathroom required immediate maintenance to the sink upon my arrival and the shower's tile floor required me to wear slipper to bath. Also, the physical shape of the soap did not allow it to stay in the soap dish. The staff was very pleasant.
July 10, 2014