Rated 4 out of 5 by Netjunkie Comfortable, but not quite like home
The staff was friendly, the room exceptionally comfortable, the pillows exquisite. The only only thing that was horrible was the wifi. If we are paying almost $10 a night, I would expect better service--service that doesn't cut out every hour or so. Wifi is an important business tool while I am traveling, and being forced to have unreliable wifi for a fee is poor service. Much cheaper hotels have better wifi for free, it seems inexcusable that paid wifi would be so substandard.
November 16, 2014
Rated 4 out of 5 by wigstheome Usual Westin Experience
Checked in on a Saturday evening. Had to use valet as the parking deck was full due to an event at the neighboring Sandler Center. Valet asked if I knew when I would want the vehicle in the morning, and it was there waiting, a very nice touch. Check-in was straightforward and efficient, and my Platinum status was acknowledged. My room (812) was amply sized and comfortable, but with a view of the parking deck next door. Everything was clean and comfortable, although the HVAC unit was rather noisy. Internet access worked fine, and check out was simple.
November 13, 2014
Rated 5 out of 5 by 5YHWY7 excellent staff
The staff was very helpful in accommodating our 5 week stay. They helped with anything we needed and welcomed our little dog, too.The hotel was clean and professional. There are restaurants and shopping everywhere. There is also a dog park. The restaurant inside the hotel is also great. A big thanks to Adrianna Cruz, Chantel Cooper, Ihor Chernyakhovsy, manager Betsy, and housekeeping staff Carmen and Jessica. I felt right at home at this hotel with the friendly staff.
November 4, 2014
Rated 2 out of 5 by NoMoreWestin Bad Management
We reserved and prepaid for one night. The check in person, and the management told us that they could not accommodate our reservation because they overbooked, and they would downgrade our room. We never heard of being downgraded. They said everyone overbooks, and that is what Westin does. Since no other hotels were available, we had to stay. After a lot of arguments, we were downgraded at a lower price and given complimentary breakfast. Very bad customer service for the management and reservation desk. All of the other people that worked at the Westin (restaurant) were very nice and polite. They should make them the management and front desk reservation employees.
December 3, 2011
Rated 5 out of 5 by geminibk "AWESOME"
I stayed here for a conference and it was fabulous! The staff member at check-in was very gracious and helpful, and set the tone for the weekend. The room was spacious and inviting, and I felt as though I was truly sleeping on a cloud. Also, I did not hear the usual bumps and noises from the rooms around me. The meals were excellent, and the cook was attentive to the dietary needs of the conference attendees. The wait staff were pleasant as well and seemed to enjoy serving our ladies' group. I would love to come back here for another stay and will look for other Westin hotels when we travel.
October 23, 2014
Rated 1 out of 5 by Moniplumi TERRIBE EXPERIENCE
This was the first time I had stayed at The Westin. A friend of mine recommended it, but I was very disappointed. The lady who registered us was not friendly at all, she barely informed us of anything pertaining to the hotel Then there was a charge for everything $50 for incidentals; wi-fi almost $10.00; and there was no complimentary breakfast. Also, when people would leave their rooms the doors slammed so hard I could hear it in my room. And the refrigerator in the room kept some kind of buzzing sound all night. The bed was not comfortable at all and the pillows were not fluffy. My husband, who had hip surgery, woke up hurting in pain because the bed was uncomfortable.
January 28, 2013
Rated 5 out of 5 by Betagirl88 Excellence in guest relations and quality
I stayed here for a conference and it was fabulous! the staff member at check in was very gracious and helpful, and set the tone for the weekend. The room was spacious and inviting, and I felt as though I was truly sleeping on a cloud in the Heavenly bed. Also, I did not hear the usual bumps and noises from the rooms around me. The meals were excellent as well, and the cook and was attentive to the dietary needs of the conference attendees. The wait staff were pleasant as well and seemed to enjoy serving our ladies' group. I would love to come back here for another stay!
October 20, 2014
Rated 1 out of 5 by SleeplessAndInPain Burn the bed
There are a lot of things that can leave an impression when you stay at a hotel but the ONE thing you are paying for above all others is a place to sleep. I booked at the Westin Virginia Beach because I have stayed at another one (Newport, NJ) that was fantastic. There is no resemblance here. This was one of the worst nights sleep in my experience. I have never written a hotel review before and I have stayed at top end hotels every month for 13 years. The bed is completely shot. I awoke in significant pain....5 or 6 times. Really. Aweful.
September 21, 2014