Rated 5 out of 5 by Andrea1 Good Hotel
The staff was extremely helpful-the desk people were able to answer our questions-the people reassured us about the coming hurricane-the man at the small desk-Bellhop? gave us info for a good Taxi Co. The only complaint s(small) the first day our room was not made up probably due to fact we were in it when they were available-we had to ask for another roll of toilet paper and one day they did not give us any hand towels-but when we asked for something-they brought it up immediately-they were so helpful with advise and they put on a wonderful party in their party room-the restaurant was small,but never over crowded-the waiters were friendly and helpful -the place was clean-just all around good experience
September 7, 2016
Rated 3 out of 5 by ElaineandCrew Nice stay but had some problems
Overall we had a nice stay, but there were things that definitely could be improved that did not meet the normal Westin standards. First off, we received keys for our 2 rooms (travelling with 3 kids) but only one room was ready. The other had not been cleaned yet . Okay, they made a mistake - I'm okay with that. Putting that aside, here were the other issues: cabinet was blocking the adjoining room door, so we had to call service to move it. They were responsive and also fixed a broken cabinet door. We stayed for 5 nights - usually housekeeping is fabulous at Westin, but not this stay. Glasses used remained dirty after the daily housekeeping, we had to call 2 days for shampoo and conditioner, coffee condiments were sometimes replenished, sometimes not, indoor pool had no towels one night. In addition, our room had a handicapped accessible buzzer which someone pressed in the middle of the night. This was not the usual Westn service.
August 26, 2016
Rated 4 out of 5 by Spids Excellent get-away hotel
We have been to this hotel for the last three years for our wedding anniversary week and our stays have always gone smoothly, including staff responsiveness have always been great. Maggie Vallaro has always been very professional and accommodating . Marquida and Jewels at the Front Desk have been great in customers service. We will recommend this hotel to our family and friends.
July 28, 2016
Rated 5 out of 5 by zacaroon Great hotel
One the most pleasant hotels I've stayed in during all of my business travel. I travel quite frequently, twice a month on average, and always prefer staying at Westin hotels. The Westin Virgina beach is one of my very favorite ones. It's very clean, quiet and well organized; there are a number of restaurants within walking distance as well.
July 18, 2016
Rated 2 out of 5 by Skellis78 Elevator and Escalator Status Unsatisfactory
This was sadly the worst SPG stay I have had in recent memory. The nightly rate was amazing, perhaps I should have considered why. The three elevators took and EXTREMELY long time to reach me on several occasions. So long in fact that by the time it did arrive, there were too many people waiting, that we could not all fit on one elevator. Secondly, there is no easy way to to traverse the second floor lobby to the first floor entrance without waiting in line for an absurd amount of time because the down escalator is closed. I'm not sure why, but as long as the escalator is safe to walk on, it can always be used as stairs...
The rooms and hallways are old and worn out, stains on carpets, marked up furniture reminiscent more of a interstate budget hotel than a city center luxury brand hotel. I hope you guys renovate soon!
June 4, 2016
Rated 1 out of 5 by susanct gone wrong
On our first night at the hotel the air conditioner was so loud it shook the bed, we moved to another room and the tv did'nt work it took them two days to make it work correctly.the desk was burnt and the bathroom door frame was rusted, they never replaced the plastic wrapped cups for drinking . The staff in this hotel were all amazing, they could not help you enough. it was not my most relaxing stay..
April 29, 2016
Rated 5 out of 5 by Michea13 Wonderful hotel staff
The staff was kind and immediately responsive to any request my family and I had.
April 17, 2016
Rated 5 out of 5 by KenJackie2 Great location and friendly staff
Very professional staff. Amenities were first class. Enjoyed the hotel's location and surrounding shops etc.
April 16, 2016