Rated 1 out of 5 by SleeplessAndInPain Burn the bed
There are a lot of things that can leave an impression when you stay at a hotel but the ONE thing you are paying for above all others is a place to sleep. I booked at the Westin Virginia Beach because I have stayed at another one (Newport, NJ) that was fantastic. There is no resemblance here. This was one of the worst nights sleep in my experience. I have never written a hotel review before and I have stayed at top end hotels every month for 13 years. The bed is completely shot. I awoke in significant pain....5 or 6 times. Really. Aweful.
September 21, 2014
Rated 5 out of 5 by DoRo56 First time experience
This was the first time we stayed at a Westin hotel. It was awesome! Very clean and comfortable. Can't wait to stay again.
October 6, 2014
Rated 2 out of 5 by NoMoreWestin Bad Management
We reserved and prepaid for one night. The check in person, and the management told us that they could not accommodate our reservation because they overbooked, and they would downgrade our room. We never heard of being downgraded. They said everyone overbooks, and that is what Westin does. Since no other hotels were available, we had to stay. After a lot of arguments, we were downgraded at a lower price and given complimentary breakfast. Very bad customer service for the management and reservation desk. All of the other people that worked at the Westin (restaurant) were very nice and polite. They should make them the management and front desk reservation employees.
December 3, 2011
Rated 4 out of 5 by MJKNorfolk Much better
This hotel has greatly improved since my last stay there. Great job!
September 21, 2014
Rated 1 out of 5 by Moniplumi TERRIBE EXPERIENCE
This was the first time I had stayed at The Westin. A friend of mine recommended it, but I was very disappointed. The lady who registered us was not friendly at all, she barely informed us of anything pertaining to the hotel Then there was a charge for everything $50 for incidentals; wi-fi almost $10.00; and there was no complimentary breakfast. Also, when people would leave their rooms the doors slammed so hard I could hear it in my room. And the refrigerator in the room kept some kind of buzzing sound all night. The bed was not comfortable at all and the pillows were not fluffy. My husband, who had hip surgery, woke up hurting in pain because the bed was uncomfortable.
January 28, 2013
Rated 3 out of 5 by Gabe1971 Not that impressed
While the room rate was reasonable (it was mid-week, early Sept), the experience was not to Westin standards.
Room - SPG gold member and while that was recognized at the desk, the room I have has a view of... the elevator assembly and roof for the attached garage. If the hotel was book, I could understand, but really... is this the best you can do?
No water - No bottled water in the room. I can go to an Aloft and get bottled water, I should expect it in a Westin.
Iron and ironing board - Iron looks like it had seen some miles and could use a cleaning. Same could be said for the board cover. Used a towel instead.
I choose a Westin over another name in the Starwood brand because I'm expecting a step up in service and quality. I've stayed in Four Points that were levels above this.
September 10, 2014
Rated 3 out of 5 by AWC21 Clean room, Great area, but a few minuses
The hotel is clean and in a great area. Not having free wi-fi is a joke. Come on - $9.95 a day for wi-fi??? Valet parking is a joke. for $14 a day they take your car around the corner to the same garage you can park in yourself. The Westin is a little too proud of these add on services. But - the hotel is very clean, help is friendly and it's in a great area.
January 7, 2012
Rated 5 out of 5 by Lisa49 Billing Problems
The hotel automatcally deducted an additional $212.50 from my account stating 2 comforters were missing from the room. First they should have contacted me. Second, when I finally reached the manager, she responded by telling me the incident needs to be investigated. Why didn't they do that prior to going into my account. Having difficulties resolving the issue. Everytime I call I'm leaving messages to the manager but they never return my call. Talked with manager today and she told me the money was returned to my account today but it will take 35 days to post. Well it didn't take the hotel 35 days to get their money so why must I wait 35 days for the refund. I've served 20 years in the U.S. Navy and wanted to take my daughter on a weekend trip to visit where I use to be station but ended being charged additional money for something I didn't do. Makes me wonder how many other guest were charged additional money without their knowledge.
June 22, 2012