Rated 2 out of 5 by WestinFan01 Needs Improvement is an understatement
The air conditioning would not go lower than 73, the engineer did everything he could to fix it, and the front desk was unable to relocate us to a new room. Not to mention the toilet ran randomly and that wasn't fun for us light sleepers. The furniture also needs to be upgraded.
May 15, 2015
Rated 1 out of 5 by rave433 Not a Westin
My wife and I stayed at this Westin during hurricane Sandy. The hotel since then must have been affected by the hurricane because it was not up to Westin standards. From the check in experience, to the hotel cleanliness we were not impressed. This hotel is very dated and in my opinion needs a major remodel. I was not aware that dogs were allowed since we had a barking dog in the room next door all night. The wi- fi was very slow, the hand held phone did not work, and an open safety pin was left on the floor when we checked in and was still there when we left 4 days later. I would not stay here again.
April 29, 2015
Rated 5 out of 5 by Judy4 Very Nice Stay, As Always
I stay at this hotel fairly regularly, as I travel to this area for business regularly. I have always been impressed by the quality of the staff, the gorgeous lobby, the size and cleanliness of the rooms. The bedding is very comfortable, the rooms reasonably quiet.
The location couldn't be better - plenty of great restaurants and events/activities within a short walking distance. Town Beach Center is clean, well-lit and pretty at night.
I have never had a negative experience. I consider the hotel and its rooms luxurious. I was a bit surprised by some of the negative reviews, so I felt I should share my experience.
February 5, 2015
Rated 2 out of 5 by dan13688 Will pass on this one.
Will not be returning to this specific place.
January 23, 2015
Rated 4 out of 5 by ek00 One service element could have been better...
I have stayed at this Westin several times and usually, the service is impeccable. For my most recent visit, the staff missed the mark on one particular point. It was raining out and my wife and I needed to walk a couple of blocks for a dinner reservation. Unfortunately, we forgot to bring an umbrella and asked the doorman if we could borrow one. He said that would not be a problem and went to the check-in desk to obtain an umbrella. It took several minutes, but we watched him emerge with an umbrella and then talk with someone before proceeding our way. The two staff people then disappeared again and we waited about 3-4 minutes, but they never re-emerged. We did not want to be late for our dinner reservation, so we decided to walk to the restaurant in the rain.
Other than this incident, the stay was fine and other service levels were as I expect at this Westin.
January 18, 2015
Rated 3 out of 5 by KLewis2 Disappointed
Compared to other Westin's, the rooms were not up to par. Very dated hotel and small bathrooms. This did not feel like a Westin or a W. I have stayed at Westin's in Minneapolis, Edina, New York and this was high disappointing!
January 4, 2015
Rated 5 out of 5 by RitaOBX Very classy and modern
I was very impressed with the Westin. It was beautifully designed throughout and very plush. The bed was exceptionally comfortable. I look forward to staying at a Westin again.
December 22, 2014
Rated 2 out of 5 by Keriwhit Uncomfortable
Compartment where the air filter in my room was exposed therefore showing the actual air filter that looked as if it had never been changed. This was a big issue that caused there to be little to no airflow in my room. It caused me to have an instant headache and sinus problems. My husband complained early the next morning to get unacceptable excuses and no apology. The hotel is pretty, but it is filthy.
December 21, 2014