Rated 5 out of 5 by BRENDA08 GREAT HOTEL
We had a great experience. The staff is extremely friendly and helpful. Our room was very comfortable and clean making for an enjoyable stay.
September 15, 2014
Rated 3 out of 5 by Gabe1971 Not that impressed
While the room rate was reasonable (it was mid-week, early Sept), the experience was not to Westin standards.
Room - SPG gold member and while that was recognized at the desk, the room I have has a view of... the elevator assembly and roof for the attached garage. If the hotel was book, I could understand, but really... is this the best you can do?
No water - No bottled water in the room. I can go to an Aloft and get bottled water, I should expect it in a Westin.
Iron and ironing board - Iron looks like it had seen some miles and could use a cleaning. Same could be said for the board cover. Used a towel instead.
I choose a Westin over another name in the Starwood brand because I'm expecting a step up in service and quality. I've stayed in Four Points that were levels above this.
September 10, 2014
Rated 2 out of 5 by Freebird79 Below Aberage
Disappointing, my room was nice only if it were cleaned properly. Dirty drinking glasses remained for 4 out of 5 nights. Tub was cleaned one time, floor never cleaned entire stay. Odor from refrigerator. The bar area, the only meeting area for guest closed at 11pm.
We were told three wedding parties were at the Hotel. I was one of at least 20 rooms, my guest all complained of lack of room cleaning services. Room deliveries and refusal of some front desk staff was less than welcoming.
September 10, 2014
Rated 5 out of 5 by Ahmee4 On target
The facility and total experience met the high WESTIN HOTEL standard. Kudos to the staff and management.
September 9, 2014
Rated 5 out of 5 by IntrepidTraveler123 Heavenly Beds
I couldn't get enough of how comfortable the beds were. For the labor day weekend we had a lot going on and coming to a clean room and a nice bed. The hotel is conveniently located with walking distance shopping and dining and 10 minute drive away from the noisy/touristy boardwalk area.
September 4, 2014
Rated 2 out of 5 by NoMoreWestin Bad Management
We reserved and prepaid for one night. The check in person, and the management told us that they could not accommodate our reservation because they overbooked, and they would downgrade our room. We never heard of being downgraded. They said everyone overbooks, and that is what Westin does. Since no other hotels were available, we had to stay. After a lot of arguments, we were downgraded at a lower price and given complimentary breakfast. Very bad customer service for the management and reservation desk. All of the other people that worked at the Westin (restaurant) were very nice and polite. They should make them the management and front desk reservation employees.
December 3, 2011
Rated 5 out of 5 by jmg910 The staff is beyond courteous
The hotel itself is beautiful and located in a great area of VA Beach, but it's the staff that makes the hotel so memorable. They are welcoming, professional, and are extremely customer service oriented from the front desk to the housekeeping attendants. It was a pleasure staying at this hotel.
August 25, 2014
Rated 5 out of 5 by Terri15 A nice, welcoming hotel.
The hotel was very clean. The staff was pleasant and helpful. The room was aesthically pleasing and comfortable, It is also located in an area with a lot of amenities.
August 25, 2014