Rated 1 out of 5 by DLS1574 Very Disappointed with the "water" …..
I chose Westin because of its reputation and comfort levels. I experienced nothing but problems for the 2.5 days that I stayed here. The hot water in the sink made an extremely loud and irritating noise while in use. Then, after that was "fixed"…the shower heads did not work at all…..I had to shower in a secondary room provided at the last minute….all while rushing to catch a plane.
November 18, 2013
Rated 5 out of 5 by crw2633 Hotel Manager
Tonya is one of the most helpful, friendly, and professional people that I have ever come into contact with during my stay at a hotel. Not only did she ensure that we had everything that we needed, she assisted me with utmost professionalism when I realized that I had left a piece of clothing in the room. She is truly an asset to the hotel!
December 19, 2012
Rated 1 out of 5 by Maddie NO WATER NO NOTICE
I am extremely disappointed. I booked 4 rooms to attend a retirement party for a chief on the USS NY of the United States Navy. We went back to our rooms on Thursday to shower and get ready for the party and OUR WATER WAS TURNED OFF!! NO NOTICE WAS GIVEN. Needless to say we were late for the party and no one could shower. VERY INCONSIDERATE
April 1, 2013
Rated 2 out of 5 by JulieR50 Very Disappointing Check-In Experience
This is my 4th or 5th visit in the last 10 months to this hotel, and my least favorable experience.
First room I was given had not been cleaned. Second room had no safe.
Finally a room that worked for me, but unfortunately the phone didn't and I had to call to have it replaced.
I have to stay here regularly because the Hilton across the street is no longer prefered with my company. I find the SPG program sub-par with negligible rewards. The "westin experience" does not compensate for the lack of benefits.
August 2, 2014
Rated 2 out of 5 by BN13 Service could have been better
Most of the staff tried to be pleasant and helpful. But the room adjacent to ours had parties 2 of the 3 nights we were there and no one answered the front desk when I called down at 2 a.m. I pay too much money for my stay to be like a dorm room. Another staff member was rude to us in the conference center.
July 15, 2013
Rated 3 out of 5 by thankful The hotel was nice and the location great
The was nice and the location was great. But in the room lacked style, it seemed like everything was to one side and there was open space that was useless. Also, in the bathroom there was no vents for the steam from the shower and the windows were not cleaned. There was stains all over the windows.
November 16, 2011
Rated 3 out of 5 by sean22 Maid staff SLOW!
Hotel was clean , but maid staff was VERY slow to clean rooms. They told us they would get right on it because we had just got home from running a half marathon, two hours later they showed up to clean our room and I told them to just give us clean towels. Highly dissapointed in maid staff
March 19, 2013
Rated 3 out of 5 by CliffM This hotel has great location
Overall experience at hotel was very good. Room was great, maid service was excellent and front desk was very helpful. The only area that requires major improvement was the restaurant. Breakfast service was very slow, food arrived wrong and over cooked. Servers do not know anything about food to assist customers that have gluten sensitivity. Also placed room service order and it took over 1 hour for food to arrive and they did not have everything on the menu that we wanted.
August 4, 2014
Rated 5 out of 5 by Steve89 Fourth of July Vacation
I stay at Westin (Starwood) resorts whenever possible and have a high expectation for hotels. I have been extremely impressed with the staff and facilities at this particular Westin. The facilities were immaculate, our stay was very relaxing and the staff was extremely attenative to our needs and requests (we had many). My family had a very special fourth of July thanks to Tim, Jay and everyone at the Westin VA Beach Townecenter.
There were several little things the staff did that made a difference for us. From finding unique local diners to recommendations for fun acivities for the family - we appreciate the total service experience we received from the hotel.
We specifically chose this hotel over the oceanfront due to great service we received in the past. In addition, there are a ton of great restaurants around, you avoid the hassle of the oceanfront and you are very central to so many Hampton Roads hotspots for family activities.
We felt so strongly we recommended this hotel to our friends who joined us.
July 10, 2012
Rated 3 out of 5 by Daisey Average
Disappointed in room ~ hair on the bathroom floor which wasn't mine, a cigarette lighter under the bed, 1/2 empty water bottle in refrigerator, room service request paper already written on, broken toilet seat and one phone didn't work. Hotel was pretty, great location.
March 11, 2013
Rated 5 out of 5 by PattieP Overall great stay
The hotel is clean and well maintained. The staff is friendly and helpful. The best part was breakfast - I ordered eggs over medium with some trepidation, as most restaurants do not get them right. I recieved the most perfect, delicious over medium eggs I've ever had!
June 18, 2012
Rated 4 out of 5 by CapeCharles Room Service
After complaining to room service regarding the quality of the dinner salad, and the substituted inferior ingredients did not match the menu, no credit was offered. I sent a detail explanation to the info web site address. Not even the courtesy of a reply.
December 18, 2013
Rated 5 out of 5 by Daniel66 Awesome Location and Service
This hotel is so very attractive. It is in a GREAT location, has a great staff and is very affordable and comfortable. It has many nice amenities and you really feel as if you are staying at a most upscale place. I WILL stay here EVERY TIME I visit Virginia Beach.
December 22, 2011
Rated 3 out of 5 by readhead Non-existent maid service
We live in the area but decided to make the stay at this property a little weekend getaway since it was the Host hotel for a mud run my husband was doing early on a Sat morning. Check in was extremely slow. There was one person in line ahead of us but it still took 20 minutes. We were out of the room Sat morning from 0630-1100 and were surprised to return to a room still not made up. There were no maids in the halls either so extra coffee was out of the question. We were in the room for 2 hours and kept expecting the maid any minute. We were gone again from 1pm-3pm and still no service---even tho we passed her cleaning the room next door and said hello on our way out! My husband had to hunt her down for clean towels and coffee for the next morning. I made the bed myself.
When we told the front desk,, they were unconcerned that we had to hunt down a maid.
The location is great for restaurants within walking distance but the service was awful. For what we paid for the night, I would rather stay ocean front.
We won't be back.
August 15, 2012
Rated 3 out of 5 by Disappted2014 Disappointing
Spent 2 nights at this location.
Room wasn't cleaned after my first night -
Coffee wasn't replaced -
Bathroom wasn't cleaned -
Smelled musty -
March 28, 2014
Rated 5 out of 5 by GoodGrief Wonderful
We really enjoyed our stay at this facility. The bed was soft as a cloud, the room was immaculate and the staff was friendly and helpful. I will stay here every time I visit the area.
The parking area is a bit difficult to find if using GPS.
December 7, 2011
Rated 5 out of 5 by NewRelaxer Alive for the Night
It was mentally refreshing to be at a place you can unwind peacefully and in comfort. The accommodations where just right and as for check-in and check-out, the time were set at the perfect hour and reduced any stress associated with it.
October 28, 2013
Rated 4 out of 5 by PSYOUNCE Exceptional Staff
This hotel is a great location and the staff is wonderful. The front desk was helpful and courteous. Lena, the waitress at the buffet, went out of her way to see that my requests were met. Overall a great experience.
January 23, 2012
Rated 2 out of 5 by Beau1 Disappointed
Hotel is great location,but I see much slippage since previous stays. I'm unhappy having to wipe surfaces and pick up bits and pieces from the carpet before getting settled.
June 24, 2013
Rated 5 out of 5 by ZIQF Disappointed
I was really disappointed upon arrival when I was informed that the gym was closed for re-modeling. I travel and live out of a suitcase for days at a time. One thing that I try to do is enjoy a evening after work by getting a good workout. Although I was offered to use Town Center Fitness, it was about two blocks away and just somewhat of an inconvienence. The hours at the alternative was extremely short. I was out with my client and didn't have the opportunity to get to the gym on Saturday or Sunday due to their hours. I would have to think twice before returning to The Westin at Town Center in a few months when I return for a client visit.
May 1, 2013
Rated 3 out of 5 by Frank14 Not thrilled
My bed sunk in the middle, me and my wife rolled to the center and we weigh less than 290 pounds total. The hotel hosted a prom that night and parking was an issue in a rain storm, we had to trek through the rain and tornado winds. Uncertain as to whether or not the prom children were rented a room for the night, however children (teens) were running through the hallway and running into the walls and doors kept us up for over two hours as we waited for security to arrive. Finally if your room is near the elevator get ready for the elevator to ding dong all night, the volume to make someone aware the elevator is going to arrive should have a lower tone.
April 27, 2014
Rated 5 out of 5 by Boozie The hotel was extremely accomodating by providing a roll away bed with nice linens as the bed provided. The staff were professional and courteous.
Excellent! I would only have enjoyed Spa Facilities during my stay!
July 24, 2012
Rated 5 out of 5 by Vpartin Hotel is comfortable and conveniently located
May 9, 2012
Rated 5 out of 5 by Nee17 This hotel has awesome staff!
I've stayed at several Westin hotels before and this one by far had the best customer service. Not that the others weren't great, but the staff her was just better. I had the romance package so the champagne and chocolate covered strawberries delivered to the room were a great touch. The bed was amazing and the suite was very spacious. Room service was pretty tasty too! Close to some really good restaurants and only a short ride from the beach! I will definitely be back.
July 29, 2014
Rated 4 out of 5 by bighead westin
the bed just wrap you up but need a microwave oven
August 11, 2014
Rated 2 out of 5 by Emonallica Needs Improvement
I was disappointed that The Westin Virginia Beach Town Center did not have a parking lot of their own, they shared the public parking for the town center (marketplace). We were given an upgrade - a corner room on a higher floor, which was nice of the front desk staff.
The TV remote was literally broken, one could hear the batteries moving inside the remote. It was changed once I complained about it.
Since it was a little cold outside that night, we did not realize that the AC was not cooling the room until late at night. By that time, we did not want to get up from the bed and change room. A room with a broken AC is not acceptable in a motel, let alone a Westin.
This hotel needs a lot of improvements.
July 3, 2014
Rated 4 out of 5 the bed
the bed was good need microwave
August 11, 2014
Rated 3 out of 5 by NavyGal Wet Bed
I had heard excellent things regarding Westin Hotels, especially their bedding, etc. My friend and I returned to the hotel at 11:15pm after a concert only to find upon turning back the comforter that one of the beds was wet. I contacted the front desk and the manager on duty called me back. She was shocked and stated that possibly the pillow topper had been cleaned and put back on the bed wet. After hearing this, I pulled back the bottom sheet, etc only to discover that almost half of the bed was not just wet but saturated and yellowish looking. The manager again expressed her shock and disappointment at the situation but stated that she had no empty rooms to move us into. She said that she would have a roll away bed brought up and would at least take off half of the room charge. The manager then called back to say that she would not be charging us anything for the night.
It took over 45 minutes for the roll away bed to arrive and when it did, there were dust bunnies on it. I ended up sharing the dry bed with my friend because I didn't feel comfortable sleeping on it. I appreciate that the manager gave us the room for free but I also felt that she should have come up to see exactly what the situation was since she appeared to be shocked by my description over the phone.
After that experience, I'm not certain whether or not I would book another stay at that hotel or whether I'd recommend it to anyone. I was definitely disappointed after hearing such good things regarding Westin Hotels.
May 20, 2013
Rated 1 out of 5 by OneHotStay Worst Stay of My Life
I was in town for a wedding that I was in. Reserve 2 nights, Saturday and Sunday. When when checked in on Saturday our room was about 85 degrees and we were on the top floor (15th). They sent someone to check it. They fix it and went on. Later that night it went out again. Once again I call the front desk about 2 am stating the issue and how me and my husband cant sleep and how hot it is. They told me there was no manager on duty, there was no more rooms, and no one could come to fix it until 7 am that next morning but they could bring me some water. WE COULDNT SLEEP AT ALL! Imagine being on the top floor no air, no windows open in a closed space. It was horrible! Called at 7 am and no one came until around 9 am. They worked on it and it worked for a few hours. By this time I was upset. I called demanded another room and my money back for the stay. They put me in a room about 1 hour before they wedding I was in which started at 5:30 pm. I was so upset. I called before check out on Monday and demanded my money back as we didnt have any air in our room for 24 hours plus!!! It was the worst experience of my life! They gave me some points for another stay they I dont want because I will never stay under this chain again. I do not think this was handled properly. I am still today fighting for my money back as this room was too expensive to have been in 90 degrees in the summer time. I was there because I was in a wedding and it was not professional how this was handled. I will continue to follow up on this!!
September 2, 2013
Rated 3 out of 5 by LCPL Accounting Problems
We enjoyed our stay, but i have been trying to reach accounting regarding two charges for one 2-night stay.
My calls and messages to accounting have not been returned in over 48 hours. I have disputed both charges through American Express.
August 6, 2014