Rated 1 out of 5 by Verified Reviewer Worst Hotel Stay Ever
In this Hotel I was never recognized as a Platinum Member, was treated badly with the worst room in the whole hotel... had several issues with the staff and my room and at the end got one night overcharged.
I can just warn you and will never stay here again.
October 28, 2011
Rated 2 out of 5 by JoeTravel75 Needs Improvement
4-night stay for business. This is my second stay, and I'm looking into alternative hotel options for my next trip to this area.
CONS: On both stays, I have had to request another room upon walking into the rooms that I've been initially assigned. Little improvement in the new room on both occasions. Some rooms lack an iron, hangers, and lamps. Cracked mirrors in a number of rooms, stained furniture and bed linens. Definitely understaffed. Rooms are not cleaned thoroughly. Calls to front desk often went unanswered. Staff seems inexperienced. Most responding with an "I don't know," to basic questions. I was told that I should leave the room and connect to Internet by walking down the hallway as a solution to poor wireless coverage in my room. Ridiculous.
The only difference between the standard floor and the "SPG Preferred" floor is the mat outside the elevator which identifies the SPG program.
PROS: The breakfast buffet is good when included in the nightly rate. No fee for parking a vehicle. Centrally located for Mt. Laurel business areas.
April 21, 2016
Rated 1 out of 5 by Disappointed2535353 Terrible
This was the worst spg property I stayed at. So extremely disorganized and very poor customer service.
April 14, 2016
Rated 5 out of 5 by Annie367 Westin Mt Laurel
Comfortable rooms and the staff was most accommodating. I enjoyed my stay.
December 28, 2015
Rated 3 out of 5 by zbabichb Rooms need to be updated
The bathroom sink didnt drain, the panel on the bathtub was falling off, and the shower just felt dirty. The breakfast was good, but what bar these days don't have draft beer? It felt tlike the minimum $$$ possible has been invested in this property in the last few years.
November 15, 2015
Rated 2 out of 5 by DaveN27 Needs better attention to detail
I've stayed at this hotel 5 times on business. Three of the five times I've stayed there was something wrong with the room. These are not major issues but it shows a lack of attention to detail. Examples: black mold on ceiling over AC vent, noisy AC fan, picture hooks on wall with no picture, bathroom sink that did not drain, toilet seat with missing mounts, loose bathroom fixtures. The staff are excellent and the complimentary breakfast is very good. Improving room inspections before a guest arrives can dramatically improve the guest experience. One last item which further proves the point ... lights on Westin sign needs to be replaced.
August 20, 2015
Rated 3 out of 5 by JokeofSMS Terrible
I travel a lot and never bash on Anyone if they're bad. This hotel 2 weeks my work paid for a room for me and 2 employees and workers in the very soon future. I will tell u don't expect ur soap towels tp or anything to be refilled even if u do once a week. On top of that are u thirsty pay 12$ for two 12oz cans. Oh and Internet 10$ a night.
August 6, 2015
Rated 2 out of 5 by Jasper21 Customer service not up to SPG image
The front desk was pleasant and helpfull within reason but I forgot something at this hotel and its been the most long and complicated process to get it back. (still have not received it). I found the only way to get it back is to do everything myself and as a platimum member, I expected a little bit of help given i 'm not from this country. Customer service outweights everything for me, so i will not return to this hotel and I would not recommend it. I stay with SPG because their service has a reputation to me as being exceptional...its unfortunate the management of this hotel is not following that standard.
July 7, 2015