Rated 1 out of 5 Worst Hotel Stay Ever
In this Hotel I was never recognized as a Platinum Member, was treated badly with the worst room in the whole hotel... had several issues with the staff and my room and at the end got one night overcharged.
I can just warn you and will never stay here again.
October 28, 2011
Rated 4 out of 5 by newowner Dissapointed in owner!
I recently stayed at this hotel and I was very impressed with property. I had no issues with checking in. The hotel is very nice and the staff was very friendly. The only issue that I had is the way the owner speaks to his employees. I witnessed this with my own eyes. The owner verbally abused a bellman who offered to help a guest but the guest did not want help. He spoke down to him as if he was a child in front of guest. I felt so bad for the young man. I was very uncomfortable and was actually considering finding another hotel to stay at. I think this is a very nice hotel but I do not see myself staying here as long if this guy is the owner.
August 13, 2013
Rated 2 out of 5 by Mini427 Nightmare
I had the most unusual unprecedented (and unpleasant) experience at your hotel. I stayed in room #427 and came back the evening of 7/16/14 to learn my key was inoperable. I went to the desk clerk and he made another key. The new key did not work. I came back down and informed him I was still unable to get into my room. For the third attempt, he came upstairs and used his master key which also did not work. (Keep in mind it is past midnight and I am exhausted from working etc.) He said he did not know what to do so he told me to wait by the door and he would return. I waited, and waited in the empty hall way in the middle of the night....my recommendation to him at that point would have been to put me in a comfortable place while he sorted out the problem but I was so upset I didn't think about it. Finally, security came and tried another key which also did not work. Fourth unsuccessful attempt. Security said they would have to drill through the wall(!) for me to get access to my personal belongings. I was calm but very very upset and appalled. Security put me in another room and told me to wait. I was put in room #306 which 1. was extremely hot due to lack of AC on, and, 2. there was an envelope at the door threshold (which I picked up) addressed to a "Ricky Carujo." I handed it to the security person and told him to make sure no one else was in the room or planning to come to the room (now it is approx 1:15a ish). He called the front desk to double check and confirm it was OK to put me in the room. He told me to wait until further notice. I waited for approx 15 min and another employee came to inform me I could get my belongings. I saw the debris and hole in the wall when I arrived and hurriedly packed my belongings and went back to the other room. It was the worst (and only) experience of its kind I've experienced in any hotel, ever. The next morning at checkout, I wasn't offered any consideration by the front desk in lieu of the inconvenience for the previous night's debacle so I asked if I could receive points. The manager on duty agreed to offer me 7,000 points which is a wholly inadequate amount for the duress and inconvenience. I am stuck with the Mount Laurel Westin on and off through September due to professional business. I would feel better about this situation if the reparation was commensurate with the unbelievably unpleasant experience but that was not the case and I am extremely dissatisfied at the way Westin minimized what I was put through at their property.
July 18, 2014
Rated 4 out of 5 by momg Would think twice.
The hotel was okay. There weren't enough towels, washcloths, etc. in the room. I would have preferred just a regular refrigerator not one stocked with food and drinks. I think the price for breakfast was too high. A nice continental breakfast would have been appreciated. The people where helpful and friendly. That was the best part of my stay.
July 15, 2014
Rated 4 out of 5 by Nancy2014 lovely, but not what I was used to
Overall, the stay was lovely, but not the same as other Westin's i have stayed at. The pool area was not well maintained for the number of children and towels were limited. Additionally, the pool floor was covered with water and a potential slipping hazard. The rooms were very comfortable....I also was made to wait to check in 25 minutes as my room was not ready. My daughter was suffering from heat stroke and I thought we would be be better accomodated as a SPG memeber.
July 14, 2014
Rated 3 out of 5 by lijo12 Eh
So, this hotel's entrance is so confusing. There is no parking at the front of the hotel and you have to park around back and schlep your bags up stairs and through non-automatic doors to get to the check in counters. Check in was quick enough but when I asked about club level access (even for purchase) I was quickly told no and "gold SPG does not qualify for club level access either". Funny - at the Sheraton I go to several times a year, they upgrade me based on my gold level. Must be different at Westin. Then there was a fire alarm at 7am - that it what it is, but it seemed very disorganized. They didn't come outside and give the all-clear to have us return inside, we heard about it from other guests. Then you couldn't get back in through the stairs, had to wait forever for an elevator. When we were both checking in and out, with tons of bags, the bellman just looked at us, didn't ever offer any assistance (other than when we checked in, he nodded at where the elevators were because we were not advised by the check in agent). Would I stay here again? I don't know. I actually prefer the Aloft across the street. Their employees are friendlier and don't seem as robotic as the Westin employees do.
July 6, 2014
Rated 1 out of 5 by Jnovak304 Below Westin Standards
Not a good experience. Older hotel with inexperienced staff. Forget about white glove treatment. Arrived at 11:05pm and was told kitched closed at 11:00 while they were cooking a meal for the gentleman to my left. Shower poor, actually no water flow on last visit (was told i woudl be contacted and never was). My advice, stay at another hotel in the area and forego the points.
October 25, 2011
Rated 3 out of 5 by Money President, Hidden Champions
I was not impressed with check-in on June 23rd around 10:45am. The front desk clerk confirmed that I and clients were in a King bed but the rooms were not ready until 3:00pm. I asked if any other room type was available, ex two beds, and was advised that all the rooms with the 2 beds were accounted for. When we returned at 5:00pm to check-in our confirmed King guestroom suddenly we were now all in rooms with two beds. When I asked why was my confirmation for 2 beds and explained what happened during check-in they could not provide an explanation. I was not impressed when I am there with clients.
June 25, 2014