Rated 1 out of 5 Worst Hotel Stay Ever
In this Hotel I was never recognized as a Platinum Member, was treated badly with the worst room in the whole hotel... had several issues with the staff and my room and at the end got one night overcharged.
I can just warn you and will never stay here again.
October 28, 2011
Rated 3 out of 5 by lijo12 Eh
So, this hotel's entrance is so confusing. There is no parking at the front of the hotel and you have to park around back and schlep your bags up stairs and through non-automatic doors to get to the check in counters. Check in was quick enough but when I asked about club level access (even for purchase) I was quickly told no and "gold SPG does not qualify for club level access either". Funny - at the Sheraton I go to several times a year, they upgrade me based on my gold level. Must be different at Westin. Then there was a fire alarm at 7am - that it what it is, but it seemed very disorganized. They didn't come outside and give the all-clear to have us return inside, we heard about it from other guests. Then you couldn't get back in through the stairs, had to wait forever for an elevator. When we were both checking in and out, with tons of bags, the bellman just looked at us, didn't ever offer any assistance (other than when we checked in, he nodded at where the elevators were because we were not advised by the check in agent). Would I stay here again? I don't know. I actually prefer the Aloft across the street. Their employees are friendlier and don't seem as robotic as the Westin employees do.
July 6, 2014
Rated 4 out of 5 by newowner Dissapointed in owner!
I recently stayed at this hotel and I was very impressed with property. I had no issues with checking in. The hotel is very nice and the staff was very friendly. The only issue that I had is the way the owner speaks to his employees. I witnessed this with my own eyes. The owner verbally abused a bellman who offered to help a guest but the guest did not want help. He spoke down to him as if he was a child in front of guest. I felt so bad for the young man. I was very uncomfortable and was actually considering finding another hotel to stay at. I think this is a very nice hotel but I do not see myself staying here as long if this guy is the owner.
August 13, 2013
Rated 3 out of 5 by Money President, Hidden Champions
I was not impressed with check-in on June 23rd around 10:45am. The front desk clerk confirmed that I and clients were in a King bed but the rooms were not ready until 3:00pm. I asked if any other room type was available, ex two beds, and was advised that all the rooms with the 2 beds were accounted for. When we returned at 5:00pm to check-in our confirmed King guestroom suddenly we were now all in rooms with two beds. When I asked why was my confirmation for 2 beds and explained what happened during check-in they could not provide an explanation. I was not impressed when I am there with clients.
June 25, 2014
Rated 2 out of 5 by Cbmom Very disappointed
Up til now I never had a bad experience at any of the Starwood hotels. We stayed 2 days at the Westin in Mt Laurel for my daughters wedding. 1st nite about 2am the a/c went out waking up to an 81 degree rm it was fixed about 5:30 am after returning from wedding at 1 am we entered rm only to see a/c was broken again (after speaking with mgmt that day to ensure everything was ok) at 2 am we were moved to another rm.
June 29, 2014
Rated 5 out of 5 by Brian88 Wonderful Hotel
This hotel more than met our expectations. The entire staff and our room was terrific.We had a wonderful dinner and stayed for a cocktail in the bar.Then ate the next morning at the breakfast buffet. You have an exceptional hotel.
June 30, 2014
Rated 2 out of 5 by VanessaB A/C does not work efficiently/consistently
The week prior my stay was great. The A/C worked perfectly. The following week, the room I was in had the worse A/C. Despite resetting the A/C, I couldn't get the room temp under 77 degrees. Getting ready in the morning was difficult due to the increased humidity from the shower. I couldn't apply makeup on and my clothes stuck to me due to sweat.
I don't like my room too cold but 77 degrees and above is a bit too uncomfortable. I heard from other frequent guests that the A/C issue was a common issue many of them had. You just have to keep changing rooms until you get one where the A/C unit works appropriately.
June 21, 2014
Rated 1 out of 5 by Jnovak304 Below Westin Standards
Not a good experience. Older hotel with inexperienced staff. Forget about white glove treatment. Arrived at 11:05pm and was told kitched closed at 11:00 while they were cooking a meal for the gentleman to my left. Shower poor, actually no water flow on last visit (was told i woudl be contacted and never was). My advice, stay at another hotel in the area and forego the points.
October 25, 2011