Rated 5 out of 5 by Jill1234 Went out of their way to make my stay memorable
From the greeting and acknowledgement of my status to the fabulous appetizers in the lounge to the prompt correction of a minor issue and resolution of potential challenge, and the supreme comfort of my room, this hotel has exceeded my expectations at every turn. I will definitely stay here again if I return to Beijing.
July 19, 2013
Rated 4 out of 5 by renewspa Renewal Room Spa
I was in a renewal room with complimentary spa bath but the bath was disappointing.
Some blue colored water with rose petals for the 1st night, just blue water without petals for 2nd night, what's so special?
The brochure mentioned sea salt, scrub etc but nope, I didn't get them...
December 4, 2012
Rated 5 out of 5 by FRIEDMAN THE PEOPLE AND SERVICE ARE THE BEST
WE HAVE STAYED AT THE WESTIN 2/3 TIMES A YEAR THIS IS THE BEST HOTEL IN THE WORLD WHEN HAS PEOPLE LIKE CHARLIE DANG, LUCIA,CYNTHIA,ERIC,JEFF THEY TAKE CARE OF ME ,I AM DISABLED THEY ALL GO OUT OF THERE WAY TO HELP ME WE WILL BE BACK AT THE HOTEL ON SEPT. 29 WE LOVE ALL OF THEM
September 10, 2012
Rated 5 out of 5 by jianguoxin Great - as expected
It's always a pleasure staying at the Westin, the quality of the staff and the hotel in general is always perfect.
Although I must admit that this time my check-in took a long time; over 30 minutes even though my room was book far in advance.
May 28, 2012
Rated 5 out of 5 by Roberto37 Excellent as expected
Excellent hotel, I am Italian and I visited the Italian restauranted located there. The food is really delicious, I thank the chef again and I recommend this restaurant. Also the chinese restaurant is very very good.
The staff was very kind.
June 12, 2012
Rated 5 out of 5 by RonnoR Excellent Service
I traveled more than 4 months to Beijing this year. For all my experience, this is definitely the best SPG there. Although the facility seems bit older, the service is far way better than others.
September 21, 2012
Rated 4 out of 5 by MLM86 Great hotel
We really enjoyed staying at this hotel. It's a little far from places but you can take the subway which isn't too far. It would be nice if the hotel offered a shuttle from the airport though.
November 11, 2012
Rated 4 out of 5 by Sep2012 ideas of improvement
We had to wait for a taxi at the taxi line for 30 minutes before we could get a cab. Perhaps there is a way to call taxi's so guests don't have to wait so long on the cue line.
September 24, 2012
Rated 4 out of 5 by Bob18 Nice Westin
Nice rooms, always upgraded for Platinum to Renewal Suite. Lounge food is decent and always have English speaking staff on site.
April 16, 2012
Rated 4 out of 5 by doudou during meals i want to relax
Why is the background music in the Senses restaurant always so loud. I experienced this during breakfast and lunch.
April 1, 2013
Rated 5 out of 5 by Cucciolo The hotel is very good
I found the hotel very good in terms of comfort of rooms, politness of staff and quality of facilities
October 2, 2012
Rated 4 out of 5 by Naopat Good Overall Standards
the gym is a bit small. look forward to the next refurbishment when you could enlarge the gym area.
October 14, 2012
Rated 4 out of 5 by JLLL Good Marketing team
Appreciated the hotel had a great marketing team & let our conference running smooth. Well done!
March 30, 2012
Rated 4 out of 5 by sjncs Great location in Beijing
The hotel is showing its age but has good location and services are high quality
September 19, 2013
Rated 5 out of 5 by asdf123 Loved our stay!
We loved our stay at the Westin Beijing and would recommend this hotel to anyone!
September 1, 2013
Rated 5 out of 5 by Maria59 Great Club Lounge
Food is terrific. Drinks are great. Staff charming and competent.
September 14, 2012
Rated 5 out of 5 Enjoyable stay
Everyone is so helpful, especially front desk and concierge.
January 23, 2013
Rated 5 out of 5 by Eric Nice staff good service
Staffs are nice, good service
Quick response to needs
March 8, 2013