Rated 5 out of 5 by vince Pleasant experience
The staff there is helpful and location is very convenience. Room rate also competitive to stay.
December 7, 2011
Rated 4 out of 5 by gaby55 great lounge
We stayed 10 days in the hotel.We really enjoyed everything, location,rooms,spa and restaurant. The lounge on the 26 floor was outstanding.The staff there was exceptionell.They help you with everything you are asking for. As frequent travelers we were never spoilt anywhere else like this.
November 28, 2011
Rated 5 out of 5 by Jimmy Great hotel
Club lounge is well equipped and staffed.
Check-in and check-out processes were speedy and courteous.
August 18, 2012
Rated 4 out of 5 by BeijingShuttle Certain areas need refurbishment
The hotel is good but a few areas can be improved.
The hotel is showing is wear and tear I certain areas that need attention. For example, the leather on the desk chairs are cracked and the writing pad on the desk is the same condition. At the pool, there are drains and the railing that are rusted.
The services are good but during high peak check in time, there need to be a more staff.
The Westin workout charges for rental which should be complimentary like other hotels I have stayed at.
The locker area in the gym is too small, should revamp to keep it updated.
December 16, 2013
Rated 4 out of 5 by pscchong Great staff and customer profile service
Having spent 170 nights this year with over 10 Starwood hotels within the Asia Pacific region, and member of various club membership, this is the only hotel that remembers your specific room needs and additional facilities.
Every time I check in, I feel at home because additional requests made before are already in the room.
The staff made a point to remember you, enable them to greet you in your last name every time you check in. This is an extremely disciplined training because of the shift work and the numerous clients they met everyday.
Both thumbs up for this hotel, for value, for service, and for location (if you require to be in the East/SouthEast of Beijing.
December 22, 2011
Rated 5 out of 5 by ACWCHENG Suprisingly wowing
I have stayed in many different hotels in various countries and Westin Financial Street exceeded my expectation pleasantly. The attention their staff pay to customer is undivided. I was greeted in different areas of the hotel throughout with smiles and welcoming greetings. It only took a staff to serve me once and remembered my name throughough the week stay. Food is excellent and room is kept clean. The special services on 26th floor, executive lounge, provides a high class premise for meeting business associates. Two of the days during my stay the hotel was full due to a special event put on by a big company but the hotel handled it smoothly without inconvenience to other customers. I was delightfully impressed!
February 10, 2012
Rated 5 out of 5 by tony007ve The best Westin I've ever experienced
Very special treatment from the moment I enter the hotel. Staff always smiling and trying to help me like when we went to Great Wall, the recepcionist gave me water and fruits for the Journey. This Westin exceeded my expectations: well appointed rooms, great bath ammenities, the welcome letter signed by the hotel manager; it just make you feel important!
Having family with special dietary needs was not an issue: the cheff even made special bread for them! Great Executive Lounge too.
The only reason for me to go back to Beijing is this Westin hotel!
November 29, 2011
Rated 5 out of 5 by thecoffeedrinker My home away from home, in Beijing
This Westin has raised my expectations which other Westins have yet to meet. I have stayed at this hotel numerous times since 2007 and the service is great every time. The service throughout the hotel is superb and the staff is always courteous, responsive and helpful. The staff at the Executive Club Lounge on the 26th floor is especially outstanding. They always greet me by my name even if my last visit was 6 months ago. The buffet breakfast at the Senses restaurant is fantastic. The 25-meter indoor heated pool and a well equipped gym give me little excuse to skip my workouts. The rooms are large and comfortable and the heavenly beds are, well, heavenly. This is definitely my hotel of choice when I am in Beijing, whether for business or leisure.
December 21, 2011