Rated 5 out of 5 by vince Pleasant experience
The staff there is helpful and location is very convenience. Room rate also competitive to stay.
December 7, 2011
Rated 2 out of 5 by Bowtie88 Unprofessional staff
I have stayed in this hotel for quite a few times, mainly because I like the location and facilities in the hotel. Unfortunately, service provided by hotel staff was much below expectations. I mentioned during this stay that I'm a platinum member and the front desk person looked at me as though he did not know what I meant. The point is, I did not feel appreciated as a platinum member throughout my stay. My room was situated right next to the elevator and the noise kept me up at night. Further, another incident revealed the unprofessional behavior of another hotel staff. I inquired about the cost for airport transportation service and the response was "seventy five RMB". Knowing that it could not be correct, I asked the question again in Mandarin; at a minimum, I got an answer that seemed correct (750RMB). As soon as I turned around, I overheard this staff laughing at my mandarin. Sadly, I wonder who should be laughing at who. Perhaps another point I should make is that I took the time to complete the online survey during past stays and shared similar examples of the unprofessional attitude of some hotel staff and did not receive any follow-up from the hotel. This undoubtedly reflects poorly on the hotel management as well. Thanks for the opportunity to provide feedback.
March 19, 2014
Rated 4 out of 5 by gaby55 great lounge
We stayed 10 days in the hotel.We really enjoyed everything, location,rooms,spa and restaurant. The lounge on the 26 floor was outstanding.The staff there was exceptionell.They help you with everything you are asking for. As frequent travelers we were never spoilt anywhere else like this.
November 28, 2011
Rated 5 out of 5 by Jimmy Great hotel
Club lounge is well equipped and staffed.
Check-in and check-out processes were speedy and courteous.
August 18, 2012
Rated 4 out of 5 by BeijingShuttle Certain areas need refurbishment
The hotel is good but a few areas can be improved.
The hotel is showing is wear and tear I certain areas that need attention. For example, the leather on the desk chairs are cracked and the writing pad on the desk is the same condition. At the pool, there are drains and the railing that are rusted.
The services are good but during high peak check in time, there need to be a more staff.
The Westin workout charges for rental which should be complimentary like other hotels I have stayed at.
The locker area in the gym is too small, should revamp to keep it updated.
December 16, 2013
Rated 4 out of 5 by pscchong Great staff and customer profile service
Having spent 170 nights this year with over 10 Starwood hotels within the Asia Pacific region, and member of various club membership, this is the only hotel that remembers your specific room needs and additional facilities.
Every time I check in, I feel at home because additional requests made before are already in the room.
The staff made a point to remember you, enable them to greet you in your last name every time you check in. This is an extremely disciplined training because of the shift work and the numerous clients they met everyday.
Both thumbs up for this hotel, for value, for service, and for location (if you require to be in the East/SouthEast of Beijing.
December 22, 2011
Rated 2 out of 5 by pt1traveler Tired Hotel with subpar service in Good Location
If you have meetings in the area, then maybe stay here. For a Westin, this place is a bit worn out. The lighting in the main lobby is not appealing, making the ambiance a bit dull. The carpets in the hallways and rooms are worn out. The service at the restaurants was not on par with 5-star. Servers don't seem to speak English and will walk around, but are not attentive. Check in took more than 10 minutes. The room fittings seemed pretty good. Room service with order of Hai Nan chicken was poor as the chicken was either not fresh or over steamed. Other than that, this hotel is in a great location, if you have meetings with the major banks, but you can likely get better value for money.
March 30, 2013
Rated 5 out of 5 by ACWCHENG Suprisingly wowing
I have stayed in many different hotels in various countries and Westin Financial Street exceeded my expectation pleasantly. The attention their staff pay to customer is undivided. I was greeted in different areas of the hotel throughout with smiles and welcoming greetings. It only took a staff to serve me once and remembered my name throughough the week stay. Food is excellent and room is kept clean. The special services on 26th floor, executive lounge, provides a high class premise for meeting business associates. Two of the days during my stay the hotel was full due to a special event put on by a big company but the hotel handled it smoothly without inconvenience to other customers. I was delightfully impressed!
February 10, 2012