Rated 5 out of 5 by vince Pleasant experience
The staff there is helpful and location is very convenience. Room rate also competitive to stay.
December 7, 2011
Rated 5 out of 5 by RBCCanada Good staffs
The overall services were excellent, Cythnia Wang leads a very professional team of staffs, they were all very helpful and friendly, I would recommend the hotel to all my friends and colleagues.
July 21, 2014
Rated 4 out of 5 by beeboo Need some improvement
there is a strange smell from the toilet and suggest you fix this!
overall the room is old.
July 17, 2014
Rated 5 out of 5 by PC1208 Friendly staff
Front desk staff is helpful and efficient, sep Andy.
June 29, 2014
Rated 1 out of 5 by ectanz Not Provided Desired Despite Reservation Confirmation
Was disappointed when arrived late in the night just to realised that the desired non-smoking room with King Size bed that was confirmed through SPG reservation was not reserved.
Instead was given a room with 2 Super Single beds in a supposedly non-smoking floor. However, throughout the 2 nights stay, there was the smell of cigarette smoke in the air probably from other guest smoking in the their rooms.
I would expect that a confirmed prepaid booking through the SPG website would mean that the hotel would have reserved the type of room that was booked as even when there is a no show, the rate will be charged to my credit card. Such a incident showed that the hotel does put the guest needs upfront and it brings no meaning to the SPG membership.
June 14, 2014
Rated 4 out of 5 by gaby55 great lounge
We stayed 10 days in the hotel.We really enjoyed everything, location,rooms,spa and restaurant. The lounge on the 26 floor was outstanding.The staff there was exceptionell.They help you with everything you are asking for. As frequent travelers we were never spoilt anywhere else like this.
November 28, 2011
Rated 5 out of 5 by Jimmy Great hotel
Club lounge is well equipped and staffed.
Check-in and check-out processes were speedy and courteous.
August 18, 2012
Rated 2 out of 5 by Bowtie88 Unprofessional staff
I have stayed in this hotel for quite a few times, mainly because I like the location and facilities in the hotel. Unfortunately, service provided by hotel staff was much below expectations. I mentioned during this stay that I'm a platinum member and the front desk person looked at me as though he did not know what I meant. The point is, I did not feel appreciated as a platinum member throughout my stay. My room was situated right next to the elevator and the noise kept me up at night. Further, another incident revealed the unprofessional behavior of another hotel staff. I inquired about the cost for airport transportation service and the response was "seventy five RMB". Knowing that it could not be correct, I asked the question again in Mandarin; at a minimum, I got an answer that seemed correct (750RMB). As soon as I turned around, I overheard this staff laughing at my mandarin. Sadly, I wonder who should be laughing at who. Perhaps another point I should make is that I took the time to complete the online survey during past stays and shared similar examples of the unprofessional attitude of some hotel staff and did not receive any follow-up from the hotel. This undoubtedly reflects poorly on the hotel management as well. Thanks for the opportunity to provide feedback.
March 19, 2014