Rated 3 out of 5 by Rich2809 It is not the same
Staff not as helpful. Rude Italian chef in the Italian restaurant. Food not as good as it was.
Gym full of little kids running around like crazy.
Pool very busy, the hotel is noisy and uncomfortable.
Breakfast served in the ground floor bar instead of the executive lounge. AWFUL, just does not work. You have to go behind the bar to get food. Horrible experience.
I have stayed here before and it was very good. Very disappointed by the fall in standards.
August 29, 2016
Rated 4 out of 5 by karma989 good choice
though it located a little bit far from city center
facilities are so good
August 22, 2016
Rated 4 out of 5 by TravellerAlex Not As Good As Previous Stays, Something Has Changed
I discovered the oasis of the Westin Tianhe back in 2010 after returning from a hot, sunless, sky-less and pollution filled Beijing. The beautiful outdoor swimming pool, gym, sauna, the Qbar on the lobby floor, the Italian restaurant on 40th floor and excellent Chinese restaurant on the 4th floor, the large high ceiling lobby and just the layout and feel of the place all made an impression on me and I have made it a part of my life to return here from Australia every year and spend a compulsory and minimum of 10 days enjoying this hotel.
I travel purely for leisure and not for business. There have been times when I stayed more than 20 nights straight in this hotel. And recently became a platinum member.
I usually don’t write reviews as things seems to be running well and I am happy. But this year, I feel I need to say a few things here.
During this year’s travels, I arrived with anticipation from Phuket Thailand to the Westin Tianhe. I am not a man who expects special treatment in life, we are all equal. But as my membership changed recently from gold to platinum, I was curious to see what this meant and to see if there was any differences.
On check in, I noticed no difference at all. It was just as gold membership. No talk of upgrade to suite (even though I have 9 suite nights available and will expire in December). Also no mention of access to any lounges that a platinum member might have. If there was, I didn’t know as nothing was mentioned.
As one other review mentioned, there are no real ques here, it is whoever arrives first and whoever is quickest to reach the front edge of the check-in counter.
After settling into my room, I went down to the life of the hotel- The Qbar down on the right side of the lobby. But was disappointed to find the Qbar had been removed all together. Instead, replace by a lounge and a watered down version of a bar had been integrated into the 40th floor Italian restaurant area. As a result of this change, both the ex Qbar location is dead and soulless and the makeshift bar on the 40th floor is the same soulless. Why would anyone want to remove the foundation and life of a hotel? Why would you take something vibrant and a place where many enjoyed and turn it into a lifeless, quiet and dead place? What has happened here, management or something has changed? If so, what is the management thinking? Why would you want your revenue to fall? Why would you take something that was the foundation and fun part of this hotel that offered a friendly, relaxing and vibrant atmosphere and turn it into a place where lights are out and a dead zone? I had had many good nights at the Qbar, spending money and being happy (what a hotel should make guests feel). I remember many people, foreigners and locals wrapped around the bar chairs watching live sport, having a drink in a very enjoyable atmosphere. Wednesday and Friday nights would be salsa nights where the place would be packed, providing both locals and guests a great, fun and vibrant night. To take that great thing and destroy it is so clearly a wrong move. Change is good, but only if it make things better and not worse. If it is not broken, then don’t fix it. Action- bring back the Qbar ASAP.
Very few available lockers left in the men’s change room in the pools and gym facility that is free for hotel guests to use. Most seems locked and occupied by local members. And the 5 or 6 lockers that are left available for guests to use out of the estimated 40 lockers built, have doors that have hinge problems. Some flapping on one hinge. Take some of the money this hotel makes and fix these locker doors immediately. Don’t let overseas guests see this condition in a 5 star Westin.
Ordered some room service, 2 eggs. Asked for some bread rolls and butter to be included. The girl on the phone could not understand “bread roll”. She said that there is no bread on the menu and bread does not come with the egg order. Damn it, just put 2 bread rolls and some butter on the side so I can use bread to eat the eggs. It appeared they finally understood as they had to ask the chef if it was possible to include some bread and butter with the egg order. The eggs arrived. I took a look and no bread rolls and butter. Instead, I see 2 chocolate donuts. Even though I spoke to two people and it appeared they knew what I had meant by bread. Still had this problem. Imagine eating the eggs with chocolate donuts. All I wanted was some bread and butter with my eggs! So easy. But so difficult to explain and get. The room service boy understood, but by then, the eggs were cold. Finally some bread arrived.
I had a 60 minute massage one day. It was average. I found the cost to be very excessive at 800rmb. As a guide, in Australia, a 60 minute massage would cost $70AUD(350rmb) in Thailand would cost 250thb (50rmb).
Walk into the sauna, locker and change room area and smell cigarette smoke on occasions. Not a good feeling when you have just spent 1 hour on the tread mill and gym to gain fitness and with aim to improve lung capacity.
Still a good hotel, but for the first time in 6 years, I am considering seeing what other 5 star Starwood have to offer in the neighborhood to replace the Westin.
August 9, 2016
Rated 5 out of 5 by Gary2017 Good location and Great Service
Just spent one night in this hotel. It took us 7 minutes walked from the Guangzhou East Railway Station. I still prefer the shuttle service offered when I stayed in the same hotel 7 years ago.
The check in was a bit slow. However, once the staff knew that I am a platinum member, I was directed to the club lounge to check in. The staff was very friendly to help me with the check in process.
Anyway, I got an upgrade to the executive suite. The room is huge and clean. The most touching part was when I checked out the hotel.
We needed a ride to Qing Yuan Sheraton Hotel which is 1.5 hours from Guangzhou. I tried to get a cab. However, Sam in the Concierge suggested me use the "Shenzhou Limousine Service". When he knew that I did not have the account, he was willing to use his own account to pay the bill first and I could pay him back later.
Finally, I got a smooth ride to Qing Yuan Sheraton hotel to enjoy the another 3 days holiday.
Special thanks for Sam to arrange the limousine service for my family.
July 17, 2016
Rated 4 out of 5 by Shoshanna Great location, super staff
Stayed here in March, Rooms are very large. Beds are so comfortable and staff are helpful.
Ask concierge for location of the local massage centre about two blocks away. Had a very professional foot massage here and would go back, can watch tv while you are having a cup of tea and a massage. Spa in hotel is also good but expensive,
Food was great. Club floor is worth it as food is good up here and you can basically have a light dinner here, Not much shopping near by, but none of the shopping centres are great anyway.
Staff were really helpful. some of the best in Guangzhou. Stayed here for work as Guangzhou is not a holiday destination.
May 11, 2016
Rated 5 out of 5 by DL228 Very friendly, responsive & helpful hotel executives especially at the Club Lounge, the Front Desk & the Concierge
As usual, I was taken good care of during my stay from the moment I checked in at the Club Lounge.
May 10, 2016
Rated 4 out of 5 by StaycationeerHK Platinum benefits a bit tricky, otherwise nice hotel with great staff attitude
Overall, this is a very nice (albeit a bit run-of-the-mill) Westin in a good location at a decent price. It came with a high and a low, however - it was one of the handful of hotels where we actually had to push for a suite upgrade (we were travelling for leisure over a weekend and the hotel was deserted). And this interaction went in the charmingly Chinese way of the receptionist first insisting that there was absolutely no better room available ("all booked"), until I showed her that I could still easily book one on the Starwood website, whereupon a suite magically appeared. A little bit more skill in the art of deception would be appreciated :)
On the other hand, this just seemed to be a kind of entry barrier into the hotel - once checked in, all staff was genuinely friendly, capable and helpful, much more than what you usually expect (especially when they managed to get me an item I had left in the room in no time the next day, even though the room had not been made up for the next guest yet.
February 10, 2016
Rated 3 out of 5 by CY82 Failing in all detail areas
a) Very close to GZ East train station
b) Got my Platinum upgrade to the Executive floor
The outdoor pool was under maintenance, and the indoor pool is a bit too small, and the water is a bit too warm for swimming
1. Poorly managed check-in/out area, desk simply entertained the guest reached the desk first without caring who's first who's late
2. Extremely slow elevators
3. Obvious stain and dirt on the pillow case
4. Had a coffee meeting in lobby lounge, even I've selected to settle my bill in RMB with my VISA card the hotel still used DCC to settle my bill
5. In Executive Lounge staff simply did their work and not paying attention to guests needs
February 1, 2016