Rated 5 out of 5 by pandalxj Very good location
It takes just less than 10 min to get to the hotel from the Guangzhou East Railway station. Very convinient for any kind of travaller.
October 20, 2014
Rated 1 out of 5 by Capt2013 A building filled with incompetent staff
Staff are incompetent. You cannot order room service or sit in the restaurant without waiting 90 minutes and then being told..... SORRY..... they then bring you the wrong order.If you want non stop hassles ...... this is the place to come and have them charge you for a meal they do not deliver. This is the second time I have endured this ridiculous situation. If you stay here, make sure you bring food as they are not capable of getting an order right in the room or restaurant..... or you will get is SORRY and that doesn't fill your stomach. I stay in hotels 20 days per month and this Westin should be closed for retraining of the staff and management
September 29, 2014
Rated 3 out of 5 by Kelvin84 Staff services still to be improved
Hotel design and hardware are great. Also, the location is easy to reach. However, services staff provided are not still professional. It took 15 mintues to assist me to process Check in and arrange different rooms to me at the same time. It made me feel confused. At that night, unexpected Raytheon sound happened very often on 24/F above my room. In additon, the locker in fitness center didn't work very well. I waited for 15 minutes and finally a staff helped me to open it.
October 6, 2014
Rated 5 out of 5 by Rich2809 I checked in exhausted, checked out feeling fantastic
Great experience at this hotel. Check in was handled very quickly by the reception team. They made me feel very welcome and they could not have been more helpful.
I was in an executive suite and it was beautiful. Very comfortable and huge. You could easily stay in these suites longterm, felt more like an apartment than a hotel.
Executive lounge was very good and breakfast was enjoyable. Coffee was slightly disappointing.
The staff I dealt with were all very well trained and full of confidence.
A super stay.
March 2, 2012
Rated 5 out of 5 by NathCC Perfect Hotel- always my pick for Guangzhou
Another amazing stay at the Westin Guangzhou. This hotel has grown with time and the staff have improved enormously. This hotel is my first pick for the Guangzhou region and also ideal for the Canton Fairs with fast track registration on site and frequent buses. The food is fantastic and the location is ideal located literally next to the Guangzhou central station.
Look forward to my next visit. Thanks.
February 29, 2012
Rated 5 out of 5 by Bill310169 Staff
The improvement in staff responsiveness and service levels has been amazing. Westin Guangzhou is very much heading toward in the right direction to make Western hotel guests feel more comfortable. A standout staff member was Adam Blackwood on the executive floor, Adam thank you for your outstanding service each morning.
September 18, 2014
Rated 5 out of 5 by Jimtraveller A wonderful stay at a wonderful hotel at a convenient location
This hotel always shines through with Westin standards that are perfectly complemented by excellent staff, convenient location and wonderful food and other amenities this frequent traveler cherish.
Always recommend and thanks for a great stay,
August 19, 2014
Rated 4 out of 5 by Peter0708 No shuttle bus
One of the main reasons I chose to stay at Westin GZ for the past year is the availability of their shuttle bus service between hotel and train station. Getting a taxi at train station is very exhausting and often not suitable if you plan to go to a meeting afterwards during summer. Due to restrictions imposed by the train station, they have stopped the service. From what I have seen, not making real effort to try to offer alternative solution. Other hotels are still offering shuttle services with alternative solutions and I may change my mind for the next trip.
Westin GZ management just need to improvise.
August 23, 2014