Rated 2 out of 5 by MKBbay Doesn't offer any SPG benefit!!
In spite of being a platinum member, this hotel showed no scope for room upgrade or complimentary benefits upon check-in. Unlike other SPG properties like the ITC group, there are NO in room privileges either for SPG members (even if a Platinum preferred guest). Standard in room facilities are poor and in room dining doesn't have the choicest menu options available. Overall, very poor on both service and infrastructure.
December 3, 2013
Rated 3 out of 5 by youngone Service needs improvement
While the hotel decor is very nice and comfortable, the service provided in the restaurant requires much improvement. Servers can be difficult to track down even though there are many on staff. Place settings are not always consistently set, many times missing some combination of fork, knife and spoon. Over 5 mornings having breakfast, I received the correct egg order only once.
Hotel staff in order areas of the hotel are courteous and generally helpful. However, the breakfast included in the hotel package was not up to par with the general level of service provided by other employees.
October 24, 2011
Rated 4 out of 5 by Laxmans everything you need from world class hotel
excellent customer service, to name Prabat at front desk was very helpful. Friendly hotel and cab drivers made the stay a memorable one.
October 27, 2013
Rated 4 out of 5 by StationaryTraveller I went to India No.7 of the SPG 12
Fantastic hotel food (Among India, SPG No.1)
Privilege Card is valid
The New Heavenly Bed is fantastic
I spent 3 nights at this hotel
New house was the smell (Perhaps now is good)
I was too uncomfortable to go to open early
October 22, 2011
Rated 5 out of 5 by Gray01 Great Service and Attention to Detail
Our stay at The Westin was nothing but perfect. Everyone was friendly and went above and beyond to make our stay special. The thing that impressed us most was the attention to detail and the special touches that went above the norm.
When I called from my room to the concierge desk, the phone was answered immediately and I was greeted by name from the staff member who already knew my name.
Their were fresh cut tulips in the lobby and restaurant and it was obvious that the water had been changed that morning.
I received emails several days before my checkin to confirm my arrival time and see if I needed any transportation assistance to the hotel.
When we ordered coffee for breakfast they made us fresh latte's instead of simply pouring us a coffee from a pot or thermos.
The baked breads were fresh out of the oven behind the counter as you watched them being made.
The check-in staff escorted us to our room and made sure everything was perfect before she left.
Overall, we were more than pleased with our stay and can't wait to enjoy the hospitality and special service of The Westin again soon!
November 21, 2011
Rated 3 out of 5 by Brady Flexibility - Zero
India is tough to travel to/from in general with midnight incoming and outgoing flights.
After 5 nights, I wanted to check out a day early and no flexibility was given. Needed 48 notice even for early departure. Reason was unsatisfactory. Given my and my staff's regular travels to India - we will no longer utilize the Westin as hotel of choice. Other travellers have also seen these lack of flexibility/customer service when wanting to check in a few hours prior to the regular check in time. A full day's charge was the option offered. Completely unacceptable and not in line with Westin/Sheraton's around the world.
February 4, 2013
Rated 5 out of 5 by roadrunner Wonderful Hotel
I travel a huge amount, and often stay in 5 star hotels - and this is one of the best ever. Great service and sensational rooms. Modern but very comfortable and well lit (so often an issues).
Bathroom also was wonderful.
Best complement I can give this hotel is like staying in a top hotel in Hong Kong!
It is not a great location, ie around it is boring and rough land and tatty - but if you need to be in Gurgaon - this hotel is simply superb.
November 18, 2011
Rated 3 out of 5 by Amits Ok
This is a new hotel (a year old) build with the high quality standards of westin. Rooms are large, 2 restaurants and a bar open so far. This hotel does not seem to have an eye for detail. Lets start with the room - excellent quality stuff used in the room. However, my bed covers, pillows were dirty (black greasy marks at a number of places accross). The second pillow had hair (i am stark bald so wasnt mine), the floor had some sort of red colour marks over a large area near the window and some portion of the floor was roughed up (scrubbed badly looked like). The bathroom was large but the shower area was right next to the tub and water leaked out through the glass door because it wouldnt close. The reading lights above my bed were missing for which they had a small note saying upgradation in progress (1 year old hotel).
The service at breakfast was appauling. We had to wait 30 mins for an omlette. I was joined by a guest a few minutes later and the second omelette took 25 mins. The spread however was very good. I pointed out the lack of service and long delays to the restaurant manager (Bharat I think) who appologised but could not do much about the delay.
By Lunch the service had remarkably imporved and the dedication of the staff a lot better.
This must be the only hotel of this standard that servces instant coffee (nescafe) unless you ask otherwise. Staff at the pool also argued about instant coffee being brewed coffee.
Overall did not meet expectations especially after the westin hyderabad which was an excellent.
December 2, 2011