Rated 2 out of 5 by MKBbay Doesn't offer any SPG benefit!!
In spite of being a platinum member, this hotel showed no scope for room upgrade or complimentary benefits upon check-in. Unlike other SPG properties like the ITC group, there are NO in room privileges either for SPG members (even if a Platinum preferred guest). Standard in room facilities are poor and in room dining doesn't have the choicest menu options available. Overall, very poor on both service and infrastructure.
December 3, 2013
Rated 4 out of 5 by Laxmans everything you need from world class hotel
excellent customer service, to name Prabat at front desk was very helpful. Friendly hotel and cab drivers made the stay a memorable one.
October 27, 2013
Rated 5 out of 5 by Rory90 Great Spot in Gurgaon
Beautiful Westin, Was upgraded to suite on arrival which was very nice for some needed relaxation. Front desk staff and restaurant staff were excellent. Overall loved this visit and can't wait to return!
July 28, 2013
Rated 4 out of 5 by Tampamdx Del Biz trip
Returned back to the hotel for business.The hotel Executive Lounge staff were extremely helpful changing my flights, Hotel/ room accommodations, taxi/limo drop off. The hotel is excellent if one need to conduct business while taking some time off to relax. Wifi, Internet access worked great and I'm looking forward to my next visit.
June 15, 2013
Rated 4 out of 5 by Tampamdx Gurgaon Biz Visit
I was on Gurgaon for business at a customer site, and had to change my travel plans a number of times. The hotel front desk staff, a
and especially the Executive Lounge staff were extremely helpful changing my flights, Hotel/ room accommodations, taxi/limo drop off. The hotel is excellent if one need to conduct business while taking some time off to relax. Wifi, Internet access worked great and I'm looking forward to my next visit.
June 15, 2013
Rated 5 out of 5 by santri1969 Excellent SPG Platinum Benefits
Great Gurgaon location, close to airport and work, Good staff, lounge and excellent SPG upgrades
June 1, 2013
Rated 5 out of 5 by JMK3 Several Great Stays
I recently had two one night stays at the Westin Gurgaon. Both stays were great, starting with the airport pickup, checkin in Executive Lounge, Platinum Recognition/Upgrades (two back to back nice suite upgrades), hotel dining and overall service and facilities in the executive lounge.
On one of the stays we spent the bulk of the day in the Executive Lounge having meetings. We used the free conference room for several hours, and the staff attended to our every need. The breakfast and evening snacks (dinner) provided in the lounge are also terrific and certainly much better than most lounges.
This hotel is well located for those with business in the Gurgaon area and also for those who are looking for a full service five star experience near the airport.
Oh, one my second stay, there was a nice personalized pastry in my room welcoming me back to the property -- I'm not a sweets person, but this was most delicious and appreciated.
The only ding I would have on these two stays and this is really pretty minor in the big scheme of things is that on one of the airport pickups the water bottle and towel were not chilled as advertised, but rather piping hot, as they had sat in the hot trunk of the car, not in an ice chest.
Looking forward to future visits to the Westin Gugaon.
April 21, 2013
Rated 4 out of 5 by Kkkkk Good hotel for the price
excepting the pool (there was a construction work going on a dialy basis and in the pool all the time some wood from it was there floating, it was not very comfortable to swim with all that mess and gym (first time in my career I have seen the gym where there is no free bottled water)
Location, stuff and food excellent so if somebody is coming there only to work not for sports I would reccomend for sure, rooms are great and clean, service is fast, concierge will arrange everything for you and guys are really helpful there.
April 1, 2013
Rated 4 out of 5 by Highflier Comfortable room with attentive staff
I stayed in the hotel for business for 3 weeks. During this long stay, the staff attended to me were service oriented, attentive and full of smiles. The room was comfortable and made me feel like home though i was away for 3 weeks. Highly recommended for business travelers to Gurgaon.
March 31, 2013
Rated 4 out of 5 by Jamie This hotel has great staff
The greeters and sales staff at the front desk and the guy at the coffee shop were great
March 28, 2013
Rated 5 out of 5 by YJ72 Truly a very satisfying Stay and experience
Had a very satisfying Stay at The Westin Gurgaon, the "Glass Wonder". Excellent Location and Service standards
March 27, 2013
Rated 5 out of 5 by YJ72 Excellent Place to call it Home away from Home
The Westin Gurgaon is shining example of the proverbial "Home Away from Home" in all aspects - Product, Service Quality, Warmth and Options
March 27, 2013
Rated 5 out of 5 by BusinessTraveller0313 Westin Gurgaon
Stayed for first time recently. Great hotel, very high standard. Exceptional and very friendly service. Nothing was a bother for the staff. Thank you!
March 27, 2013
Rated 5 out of 5 by kameshs77 Beyond expectations
Westin Gurgaon just amazes me with their hospitality every time I visit this place. The rooms are awesome, the food is outstanding and the staff is superb!! Look fwd to more stays in this hotel soon.
March 22, 2013
Rated 3 out of 5 by man225 Westin Gurgaon Hotel Services are degrading
Off late, i am finding many issues with the Westin Gurgaon. On one of my stay, i found that room door was not opening at all, at first i thought i am trying to open wrong room, but i checked three to four times, room was right, just the door was jammed. Called the service staff to fix it, they tried for few hours and left actually without fixing it. Finally i have ask them to change the room.
During my last stay, head shower was not working at all, when i called for service staff, they advised me to use hand shower instead of attending the fault. When i complain what i hear is sorry "the usual common word", means we have heard you, but we will not do anything.
I have stayed to other Westin hotel never faced this type of problem. This hotel has some serious service related issues.
If you just exclude such incidences, Hotel is good. Beds, are nice and comfortable. Hotel also nicely placed in Gurgaon. Can be easily reached to destinations in Delhi or Gurgaon.
March 17, 2013
Rated 5 out of 5 by Eric Top hotel in Gurgaon
Overall speaking, score 95 out of 100.
Stay at club room and suite for 3 weeks in Feb & Mar 2013
- Warm welcome by the staff, nice and pleasant staff
- room is clean and comfortable bed
- 24 hr Fitness center, free sauna/steam room. Can take a shower at fitness center and change before taking a red-eye flight. Very friendly coach at the fitness center.
- great variety of food offered by 3 restaurants. Italian, Western, Chinese, Japanese, Thai, Malaysian. Good whisky bar at 1st floor.
- breakfast food and snacks offered at executive lounge are great.
- internet connection speed is acceptable
Suggestion for improvement
- quality of slipper is bad. housekeeper won't change it until I put it into rubbish bin
- the tap water is yellow in colour.
- I expect the staff will check the possibility for free upgrade for plat. members and I do not need to ask for it (note: I do not take it for granted). I have 3 stays there and I finally need to ask if there is any possibility for upgrade. The staff then give me an upgrade from club room to suite for the last week stay.
- to subscribe TV sport channel (ten sport) for UEFA champion league.
- seems that the Splash pool bar is closed . Pity that no drinks can be ordered when u are having a sunbath
March 12, 2013
Rated 5 out of 5 by Nowton Excellent hospitality and service
Westin Gurgaon is such an excellent place to stay at. Staff were very helpful and provided prompt service. Highly recommended.
March 12, 2013
Rated 5 out of 5 by FirstTimer First Experience was Great
The staff is remarkably friendly. The buffet is delicious. The hospitality, such as the last-minute willingness to accommodate some travel assistance, is commendable.
February 27, 2013
Rated 5 out of 5 by Dudds01 Exceeded my expectations.
Exceeded my expectations.
Wonderful experience and most amazing venue. The spa is one of the best I've been to. Will definitely return.
February 26, 2013
Rated 5 out of 5 by EAYI I enjoyed alot during the stay in the hotel
The staff is great. The chef and the staff on breakfast gave me special treatment. The took care of me like I was a familiy member to them.
I also excercised Yoga in the Gym and got everything I needed, including meditation music :-)
The Hotel is GREAT. Everything was just fine, I hightly recommened to stay
February 26, 2013
Rated 4 out of 5 by SGAG Nice hotel with some areas for improvement
Nice rooms with comfy beds and a great breakfast. Staff are helpful and friendly. My only complaint is that for the two nights I stayed there was no turndown service and the fork with the small pastry that had been left in the room (with someone else's name) was not cleaned or cleared. Also, no recognition really of Gold SPG.
February 21, 2013
Rated 5 out of 5 by Manju This hotel has excellent service
The extra tuk-tuk service that the hotel provides was very convenient and helpful to foreigners. All the employees there were also very very nice.
February 16, 2013
Rated 4 out of 5 by Manju Beautiful Property, Great Staff!
My stay has always been great in The Westin Gurgaon,
The rooms are extremely comfortable. I actually sleep like a baby. The breakfast spread is amazing with great set of staff always warm and welcoming.
From housekeeping to Concierge to Front desk the associates have always been proactive towards my needs. Cheers to them!
Some how I'm always disappointed with the room service food. The staff is very hospitable but the food is never up to my liking. Most of the time I order simple Indian food and it never tastes the way it is suppose to. It is disappointing when I pay a nice amount but don't get an equivalent in return,
But I'm sure it will improve eventually with time since no hotel is a perfect hotel.
Special recognition to Front Desk Associate Guruvinder for being a professional and being savvy at his job!
The Westin Gurgoan is no doubt one of the best in the city!
February 13, 2013
Rated 4 out of 5 by Manju The hotel staff always makes you feel special
Right from when u enter the hotel , the security staff and the people there greet you so well-they welcome you warmly
Mr.gaurav and Ms.jasmine if I am not wrong always take good care of my needs and interacting with them is very nice
And it's not only with me but I asked my family members who have come there for some conferences and meet,they too have experienced the same
Thanks so much for the personal touch
February 10, 2013
Rated 5 out of 5 by mintea Mr
The reception staffs were very friendly and cheerful during my checking in and out.
The bed is excellent and i had a blissful sleep.
The breakfast buffet had an excellent choices of both western and indian.
The executive lounge is of good size and serve a good choice of alcohol and snacks during happy hour.
February 7, 2013
Rated 4 out of 5 by PA2013 Great hotel
Staff was very freindly and willing to meet your needs. Breakfast buffet was great. Fitness center was in great condition and had staff that was always willing to assist.
February 5, 2013
Rated 3 out of 5 by Brady Flexibility - Zero
India is tough to travel to/from in general with midnight incoming and outgoing flights.
After 5 nights, I wanted to check out a day early and no flexibility was given. Needed 48 notice even for early departure. Reason was unsatisfactory. Given my and my staff's regular travels to India - we will no longer utilize the Westin as hotel of choice. Other travellers have also seen these lack of flexibility/customer service when wanting to check in a few hours prior to the regular check in time. A full day's charge was the option offered. Completely unacceptable and not in line with Westin/Sheraton's around the world.
February 4, 2013
Rated 3 out of 5 by Gl0betrotter Housekeeping needs immediate attention
My room was not really clean and tidy, toilet WC had stains from previous occupancy. Even the common toilet near banquet halls in the lobby was not clean.
February 4, 2013
Rated 5 out of 5 by Wrikh Great Hotel
Very friendly staff and extremely comfortable rooms. If your work is in the Gurgaon area, this is a great place to stay.
February 3, 2013
Rated 4 out of 5 by axe83 Great hotel, didn't get SPG recognition
there were no specific incentives provided for being a SPG gold member.
February 1, 2013