Rated 5 out of 5 by Lobbyrat1 Good hotel
A solid 4* hotel that delivers a product consistent with the rating. Excellent Italian, acceptable Coffee Shop, hit or miss Asian restaurant. Staff are universally very good.
May 6, 2014
Rated 5 out of 5 by roadrunner Wonderful Hotel
I travel a huge amount, and often stay in 5 star hotels - and this is one of the best ever. Great service and sensational rooms. Modern but very comfortable and well lit (so often an issues).
Bathroom also was wonderful.
Best complement I can give this hotel is like staying in a top hotel in Hong Kong!
It is not a great location, ie around it is boring and rough land and tatty - but if you need to be in Gurgaon - this hotel is simply superb.
November 18, 2011
Rated 3 out of 5 by Amits Ok
This is a new hotel (a year old) build with the high quality standards of westin. Rooms are large, 2 restaurants and a bar open so far. This hotel does not seem to have an eye for detail. Lets start with the room - excellent quality stuff used in the room. However, my bed covers, pillows were dirty (black greasy marks at a number of places accross). The second pillow had hair (i am stark bald so wasnt mine), the floor had some sort of red colour marks over a large area near the window and some portion of the floor was roughed up (scrubbed badly looked like). The bathroom was large but the shower area was right next to the tub and water leaked out through the glass door because it wouldnt close. The reading lights above my bed were missing for which they had a small note saying upgradation in progress (1 year old hotel).
The service at breakfast was appauling. We had to wait 30 mins for an omlette. I was joined by a guest a few minutes later and the second omelette took 25 mins. The spread however was very good. I pointed out the lack of service and long delays to the restaurant manager (Bharat I think) who appologised but could not do much about the delay.
By Lunch the service had remarkably imporved and the dedication of the staff a lot better.
This must be the only hotel of this standard that servces instant coffee (nescafe) unless you ask otherwise. Staff at the pool also argued about instant coffee being brewed coffee.
Overall did not meet expectations especially after the westin hyderabad which was an excellent.
December 2, 2011
Rated 5 out of 5 by RTravel Special Treatment
The staff are remarkable, remembering every little detail and need from previous stay, and addressing by name makes one feel as part of the Westin Family.
April 27, 2014
Rated 5 out of 5 by kabul4me Westin at its Best
My wife and I just checked out of this amazing hotel. Westin Gurgaon treated us with an amazing Royal Suite. It was just as beautiful as the description on the website, and definitely more spacious than we could have imagined. I would recommend anyone to book a suite as this hotel.
The Club lounge was amazing, with a great breakfast, tea, and happy hour. Wines, beers, and cocktails were plenty, and the choice of food just for the happy hour was a buffet within itself.
However, we also took in the massive Seasonal Taste buffet for breakfast, lunch, and dinner. The mix of Indian and International food from all around the globe was perfect for my wife and I. The staff at the buffet was also able to accommodate the gluten allergy that my wife has.
My wife also took two spa treatments while at the hotel, and she loved both. There is nothing negative to say about our experience here.
Although this hotel has all of the whistles and bells, the best part was the staff. Wow. Well done Westin Gurgaon.
April 19, 2014
Rated 5 out of 5 by santri1969 Excellent SPG Platinum Benefits
Great Gurgaon location, close to airport and work, Good staff, lounge and excellent SPG upgrades
June 1, 2013
Rated 5 out of 5 by ahong Comfortable facilities, excellent service
I'm on a long-term engagement in India, and spend 3 weeks a month at this hotel. The Westin Gurgaon has become a second home. The facilities are top notch - the rooms are clean and well-maintained, the gym and pool exceed my expectations for a business hotel, and best of all, the staff are well-trained and very welcoming.
The service usually starts at the airport, where there is a driver and concierge waiting to greet me. Check-in happens in the car on the way to the hotel, where the driver has water, a cold towel and my room key waiting for me. When I get to the hotel, most of the staff greet me by name, and the same is true during my stay.
Overall, I couldn't ask for a better place to stay if I have to spend extended periods of time away from home.
May 18, 2012
Rated 4 out of 5 by Kkkkk Good hotel for the price
excepting the pool (there was a construction work going on a dialy basis and in the pool all the time some wood from it was there floating, it was not very comfortable to swim with all that mess and gym (first time in my career I have seen the gym where there is no free bottled water)
Location, stuff and food excellent so if somebody is coming there only to work not for sports I would reccomend for sure, rooms are great and clean, service is fast, concierge will arrange everything for you and guys are really helpful there.
April 1, 2013
Rated 5 out of 5 by Pkrow Recent stay
This hotel is 6 star.....really!
I hosted my clients here - we both came from Canada. What a treat - a real home away from home. The staff are really incredible. Helpful and attentive. The food was also a winner - what a fantastic selection. As a Platinum I was upgraded upon arrival. There is an exec lounge that is very nice for both breakfast and dinner. I used the Spa the first day and the treatment was very professional and soothing.
February 21, 2014
Rated 5 out of 5 by Priya24 Excellent Service
The hotel staff provided excellent service and attended to all my needs during my recent business trip. They also kindly upgraded me to a suite. I actually moved from another hotel chain in India to this one because I wasn't satisfied with their service. Westin by far exceeded my expectations.
March 11, 2014
Rated 5 out of 5 by Annae Outstanding Service!
Beautiful hotel and from the moment we arrived the staff worked to ensure our stay was enjoyable. Ajit saw to every detail of our needs and the hotel drivers went above and beyond expectations taking care of us.
Thank you Parshwram, Omprakash, and Manoj!
This facility is everything I expect from a Westin but its the service that makes it a step above the rest.
February 17, 2014
Rated 2 out of 5 by MKBbay Doesn't offer any SPG benefit!!
In spite of being a platinum member, this hotel showed no scope for room upgrade or complimentary benefits upon check-in. Unlike other SPG properties like the ITC group, there are NO in room privileges either for SPG members (even if a Platinum preferred guest). Standard in room facilities are poor and in room dining doesn't have the choicest menu options available. Overall, very poor on both service and infrastructure.
December 3, 2013
Rated 4 out of 5 by Tampamdx Gurgaon Biz Visit
I was on Gurgaon for business at a customer site, and had to change my travel plans a number of times. The hotel front desk staff, a
and especially the Executive Lounge staff were extremely helpful changing my flights, Hotel/ room accommodations, taxi/limo drop off. The hotel is excellent if one need to conduct business while taking some time off to relax. Wifi, Internet access worked great and I'm looking forward to my next visit.
June 15, 2013
Rated 4 out of 5 by allan1962 Overall good hotel but little short in housekeeping
Overall, it is a good hotel - service staff are polite and room is clean. Only problem is that internet is not free (and was given free after a complaint was made), and that Housekeeping do not consistently replenish the free beverages (e.g. ground coffee packets, sugar, serviettes) and tooth brush.
February 15, 2014
Rated 4 out of 5 by Spiritark Stepping into a different world
Stepping into the hotel brings you to a different world altogether (as compared to what you see outside the hotel). It is a rather new Westin and expectedly, all the rooms, facilities and F&B outlets are close to brand new.
As usual, the executive lounge was amazing and the service staff was also able to recall my name (don't get that all the time). Perhaps one of the better hotels you'll find in the Gurgaon/Delhi area.
May 11, 2012
Rated 4 out of 5 by Manju Beautiful Property, Great Staff!
My stay has always been great in The Westin Gurgaon,
The rooms are extremely comfortable. I actually sleep like a baby. The breakfast spread is amazing with great set of staff always warm and welcoming.
From housekeeping to Concierge to Front desk the associates have always been proactive towards my needs. Cheers to them!
Some how I'm always disappointed with the room service food. The staff is very hospitable but the food is never up to my liking. Most of the time I order simple Indian food and it never tastes the way it is suppose to. It is disappointing when I pay a nice amount but don't get an equivalent in return,
But I'm sure it will improve eventually with time since no hotel is a perfect hotel.
Special recognition to Front Desk Associate Guruvinder for being a professional and being savvy at his job!
The Westin Gurgoan is no doubt one of the best in the city!
February 13, 2013
Rated 4 out of 5 by Manju The hotel staff always makes you feel special
Right from when u enter the hotel , the security staff and the people there greet you so well-they welcome you warmly
Mr.gaurav and Ms.jasmine if I am not wrong always take good care of my needs and interacting with them is very nice
And it's not only with me but I asked my family members who have come there for some conferences and meet,they too have experienced the same
Thanks so much for the personal touch
February 10, 2013
Rated 5 out of 5 by santri1969 Aweso me Westin in New Delhi
Great hotel, recognized me as SPG Platinum, with amenities, upgrades, far and beyond. Loved the staff, especially at the executive lounge - who knew me by name and what i wanted to eat, the airport transfers in the BMW 5 series, and the numerous restaurants. Love Westin and the Gurgaon one makes my day. Highly recommended. My review is primarily from a business traveler standpoint.
September 5, 2012
Rated 4 out of 5 by Tampamdx Del Biz trip
Returned back to the hotel for business.The hotel Executive Lounge staff were extremely helpful changing my flights, Hotel/ room accommodations, taxi/limo drop off. The hotel is excellent if one need to conduct business while taking some time off to relax. Wifi, Internet access worked great and I'm looking forward to my next visit.
June 15, 2013
Rated 4 out of 5 by SGAG Nice hotel with some areas for improvement
Nice rooms with comfy beds and a great breakfast. Staff are helpful and friendly. My only complaint is that for the two nights I stayed there was no turndown service and the fork with the small pastry that had been left in the room (with someone else's name) was not cleaned or cleared. Also, no recognition really of Gold SPG.
February 21, 2013
Rated 3 out of 5 by man225 Westin Gurgaon Hotel Services are degrading
Off late, i am finding many issues with the Westin Gurgaon. On one of my stay, i found that room door was not opening at all, at first i thought i am trying to open wrong room, but i checked three to four times, room was right, just the door was jammed. Called the service staff to fix it, they tried for few hours and left actually without fixing it. Finally i have ask them to change the room.
During my last stay, head shower was not working at all, when i called for service staff, they advised me to use hand shower instead of attending the fault. When i complain what i hear is sorry "the usual common word", means we have heard you, but we will not do anything.
I have stayed to other Westin hotel never faced this type of problem. This hotel has some serious service related issues.
If you just exclude such incidences, Hotel is good. Beds, are nice and comfortable. Hotel also nicely placed in Gurgaon. Can be easily reached to destinations in Delhi or Gurgaon.
March 17, 2013
Rated 5 out of 5 by TANJ Thanks for the wonderful stay!
I stayed twice at the Westin Gurgaon last week for 1 night each and came away feeling highly impressed.
What made the last stay particularly special was the service that I received from the hotel staff.
During my trip, I had received a huge carpet from a friend, and by the time the carpet had arrived in Delhi, the wrapping was torn away after the handling it had received from the Indian domestic airline.
I had asked the hotel to help find a company to help me re-wrap the carpet before I left India. But to my surprise, the reception staff and the porter decided to do the job by themselves...and what an excellent job they did! The carpet was nicely rolled up and enclosed in bubble wrap with my name attached.
Its was a wonderful surprise to see the staff go beyond what was required and I would like to say a big thank you!
The plat suite upgrade is also much appreciated and the breakfast was wonderful as usual.
I would highly recommend the Westin Gurgaon!
July 2, 2012
Rated 5 out of 5 by EAYI I enjoyed alot during the stay in the hotel
The staff is great. The chef and the staff on breakfast gave me special treatment. The took care of me like I was a familiy member to them.
I also excercised Yoga in the Gym and got everything I needed, including meditation music :-)
The Hotel is GREAT. Everything was just fine, I hightly recommened to stay
February 26, 2013
Rated 5 out of 5 by mintea Mr
The reception staffs were very friendly and cheerful during my checking in and out.
The bed is excellent and i had a blissful sleep.
The breakfast buffet had an excellent choices of both western and indian.
The executive lounge is of good size and serve a good choice of alcohol and snacks during happy hour.
February 7, 2013
Rated 4 out of 5 by Highflier Comfortable room with attentive staff
I stayed in the hotel for business for 3 weeks. During this long stay, the staff attended to me were service oriented, attentive and full of smiles. The room was comfortable and made me feel like home though i was away for 3 weeks. Highly recommended for business travelers to Gurgaon.
March 31, 2013
Rated 5 out of 5 by Rory90 Great Spot in Gurgaon
Beautiful Westin, Was upgraded to suite on arrival which was very nice for some needed relaxation. Front desk staff and restaurant staff were excellent. Overall loved this visit and can't wait to return!
July 28, 2013
Rated 5 out of 5 by kameshs77 Beyond expectations
Westin Gurgaon just amazes me with their hospitality every time I visit this place. The rooms are awesome, the food is outstanding and the staff is superb!! Look fwd to more stays in this hotel soon.
March 22, 2013
Rated 4 out of 5 by PA2013 Great hotel
Staff was very freindly and willing to meet your needs. Breakfast buffet was great. Fitness center was in great condition and had staff that was always willing to assist.
February 5, 2013
Rated 5 out of 5 by FirstTimer First Experience was Great
The staff is remarkably friendly. The buffet is delicious. The hospitality, such as the last-minute willingness to accommodate some travel assistance, is commendable.
February 27, 2013
Rated 5 out of 5 by Lisetta17 Very comfortable hotel
The staff at The Westin, Gurgaon did everything to make my stay as comfortable and pleasant as possible. The facilities are excellent and I had everything I needed.
May 30, 2012