Rated 5 out of 5 by Taylor211 Excellent Service
I want to recognize one particular individual who made our stay at the Westin a wonderful experience. Every driver we had on a daily basis was courteous and friendly, but one gentleman stood out for me and my colleagues as a very genuine and caring professional, his name is Ali. We utilized him as a driver on several occasions and usually requested him if he was available. Specifically, on our last day we requested Ali take us shopping, so we first went to the nearby mall connected with the Lela hotel, but none of us really wanted a basic mall...so Ali took us on a journey to a very Indian specific shop in Dehli. Each of us bought several things and sooo enjoyed our time...all of this was thanks to Ali. Then that evening he was promptly there to take us to the airport...since we are all women, he never let any of us lift or handle our luggage, he even offered to carry it in via a cart into the airport, which wasn't necessary. We all agreed that we wanted to recognize Ali for going above and beyond anyone I have ever encountered in my 15 years of international travel. Kudos to Ali! Accolades to the Westin Gurgaon! Everyone there was professional and exceptional. Thanks so much.
May 21, 2015
Rated 3 out of 5 by SamPatel Overpriced compared to other Hotels with no Transportation included
Stayed here for 2 weeks. Hotel has a nice location, Security will shame Fort Knox, Breakfast selection is awesome, rooms are good, Lounge is one of the best I have ever visited. I was also upgraded to the Club Lounge without asking. So this is all the Good Part.
Now, on the bad part
1. All Westins and Le Meridiens in India provide complimentary Airport Transfers for Plats. With this hotel, it took me quite some back and forth before I could get it included and only for one way.
2. My company has agreements with several nearby 5* hotels and all include transportation to offices for free except the Westin and that too when their National Rep has agreed to provide the same. For whatever reasons, they simply won't provide.
3. Points never automatically post to your account. ALL other hotels where I have stayed including India and USA, points post the very next day. You have to always call SPG Concierge who then go thru the routine of checking with the hotel and all and then manually posting the stay. This has happened twice to me.
May 10, 2015
Rated 5 out of 5 by navable Phenomenal Hotel
This hotel is a welcome breath of fresh air as you walk out of Delhi's stiffling pollution into a clean, calming lobby. The hotel is incredibly spotless, lives up to the Westin brand, service is quick and efficient and the room service was great. Very close proximity to shopping but the traffic is atrocious. The hotel lobby is wonderful to sit down and have a drink in. The room was perfect - got the usual comfort and luxury I expect at any Westin. The ONLY complaint I have is that this hotel is listed as being 15 minutes from the airport - I would caution that if in traffic hours - it can take upwards of almost an hour. In addition - be sure to identify if you will be more than one person per room because they tried to charge me extra for us being two people - which they quickly rectified at the front counter.
April 7, 2015
Rated 4 out of 5 by KayKay33 Great Business Hotel
Stayed here for 4 nights on a work trip. Great hotel with very good staff service. The only complaint I had was on 2 fronts: (i) I called the service desk to find out the closest location to purchase children toys for a gift, they said they would get back to me but never did; and (ii) i connected to the heavenly SPA in the morning on Thursday 12th March, and they said SPG is entitled to a 15% discount on the treatments. However, after my massage no dicount was applied and it costs me Rs 1,000 more. I wish staff coul dbe more communicative and knowledgeable about this
March 12, 2015
Rated 5 out of 5 by Mang33 Truly exceptional experience!
Impressive in every way. Attentive staff, excellent amenities, great location. This is definitely my hotel of choice while in Gurgaon.
February 11, 2015
Rated 4 out of 5 by Adam050728 Nice hotel
comfortable for all room service and airport pick-up. nice, nice, nice
February 8, 2015
Rated 5 out of 5 by Keshav Very Comfortable and Hospitable
The staff right from check-in to everywhere has been very cordial and made me feel welcomed.
January 6, 2015
Rated 5 out of 5 by ST73 Well located and friendly staff
The staff are friendly and take good care of me every time I am there. Right from the reception staff to the staff in the restaurants to the staff in the gym are warm and helpful.
December 22, 2014